Recent reviews
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- Neutral
- Negative
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7.1
Good location , kind staff , great beds Rooms are pretty ugly . Bang for buck is zvery low , for the same price you can have a much nicer , classier hotel . Only stay here if you want the scene in the lobby
review from KAYAK -
8.0
The Ace is very much a design, look, overall-feel type of place. It is modern, swanky, functional, young, simple all at once. The lobby was a dimly-lit bar and the music was a little loud. You couldn't hear it any where else. There are two restaurants and a coffee shop accessible from the lobby. Down the stairs is a workout room. Our room was the smallest available, but it was the space we needed. The room had a lingering locker room smell, but I'm guessing that was from the previous guest. It improved the following day. The pillows were great, the mattress sagged a little in the center. There was a small rack by the bathroom for hanging things. I thought the room could really use additional hooks, but it would probably interrupt their painstakingly graphic look and clean design. Don't buy from the courtesy bar. Yikes. The prices are steep. Bit of musky smell to the room. Mattress sagged a little. Room could use hooks for clothing- more than what they provided.
review from KAYAK -
10.0
Location. The restaurant and bar in the lobby was excellent. Has a great bar too!
review from KAYAK -
7.7
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
review from KAYAK -
7.7
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
review from KAYAK -
8.5
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
review from KAYAK -
9.3
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
review from KAYAK -
6.3
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
review from KAYAK -
7.3
The hotel itself was great and the rate was great for last minute none
review from KAYAK -
5.7
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
review from KAYAK -
7.7
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
review from KAYAK -
6.7
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
review from KAYAK -
8.0
The artsy feel and the consistent liveliness!
review from KAYAK -
6.0
a very fun atmosphere there was no lotion or bar soap in the bathroom. and the street noise was very loud.
review from KAYAK -
6.0
Location was convenient and the coffee shop downstairs was excellent. We specifically requested a room with a bathtub, which they provided, but the water would drain and couldn't fill the tub with water. After calling the front desk, and specifying that we needed it fixed asap to put our 10 month old son to bed, they said someone would come to fix the problem. No one showed up after waiting 30 minutes, and only after a follow-up call a person showed up with a rubber sheet we need to hold down against the tub hole so it won't drain for the first few minutes. This was a bit disappointing.
review from KAYAK -
7.6
Great loung bar on ground floor, rooms a little bit different but well worth checking out. We booked 12 rooms in total and everyone loved it!!! Can't be bad.
review from KAYAK -
6.0
Very friendly staff Wifi failed and despite many calls to reception etc wasnt recrified. It was proxy problem with the guest suite service. If I had been given a support number I could have called them, go them to reset my account and all would have been ok. Instead I was asked to wait for an engineer that didnt arrive.
review from KAYAK -
7.6
Excellent value for money. Barely noticeable that they had recently opened.
review from KAYAK
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8.0
The Ace is very much a design, look, overall-feel type of place. It is modern, swanky, functional, young, simple all at once. The lobby was a dimly-lit bar and the music was a little loud. You couldn't hear it any where else. There are two restaurants and a coffee shop accessible from the lobby. Down the stairs is a workout room. Our room was the smallest available, but it was the space we needed. The room had a lingering locker room smell, but I'm guessing that was from the previous guest. It improved the following day. The pillows were great, the mattress sagged a little in the center. There was a small rack by the bathroom for hanging things. I thought the room could really use additional hooks, but it would probably interrupt their painstakingly graphic look and clean design. Don't buy from the courtesy bar. Yikes. The prices are steep. Bit of musky smell to the room. Mattress sagged a little. Room could use hooks for clothing- more than what they provided.
review from KAYAK -
10.0
Location. The restaurant and bar in the lobby was excellent. Has a great bar too!
review from KAYAK -
8.5
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
review from KAYAK -
9.3
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
review from KAYAK -
8.0
The artsy feel and the consistent liveliness!
review from KAYAK
-
7.1
Good location , kind staff , great beds Rooms are pretty ugly . Bang for buck is zvery low , for the same price you can have a much nicer , classier hotel . Only stay here if you want the scene in the lobby
review from KAYAK -
7.7
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
review from KAYAK -
7.7
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
review from KAYAK -
7.3
The hotel itself was great and the rate was great for last minute none
review from KAYAK -
7.7
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
review from KAYAK -
6.7
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
review from KAYAK -
7.6
Great loung bar on ground floor, rooms a little bit different but well worth checking out. We booked 12 rooms in total and everyone loved it!!! Can't be bad.
review from KAYAK -
7.6
Excellent value for money. Barely noticeable that they had recently opened.
review from KAYAK
-
6.3
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
review from KAYAK -
5.7
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
review from KAYAK -
6.0
a very fun atmosphere there was no lotion or bar soap in the bathroom. and the street noise was very loud.
review from KAYAK -
6.0
Location was convenient and the coffee shop downstairs was excellent. We specifically requested a room with a bathtub, which they provided, but the water would drain and couldn't fill the tub with water. After calling the front desk, and specifying that we needed it fixed asap to put our 10 month old son to bed, they said someone would come to fix the problem. No one showed up after waiting 30 minutes, and only after a follow-up call a person showed up with a rubber sheet we need to hold down against the tub hole so it won't drain for the first few minutes. This was a bit disappointing.
review from KAYAK -
6.0
Very friendly staff Wifi failed and despite many calls to reception etc wasnt recrified. It was proxy problem with the guest suite service. If I had been given a support number I could have called them, go them to reset my account and all would have been ok. Instead I was asked to wait for an engineer that didnt arrive.
review from KAYAK
