My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
I had made reservations for a double bed and when I got there they only had a king size bed
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
Clean with perfectly comfortable beds, roomy and not noisy. Nice workout room and breakfast area, always had tea, coffee and fruit available...excellent people working about! shower curtain needed more support but Im sure its already been fixed as all other aspects of hotel have been kept up.
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
I am satisfied for room and environment.
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
It was the cheapest hotel around and was convenient for the event that my friends and I were attending. The lady working the night shift was very rude. The hotel has a policy in which no more than 4 members can attend the room after a certain time period, which is understandable. However, the lady working at the front desk threatened to call the cops on us as some of our friends came over to gather their belongings. Note, they did not plan to stay the night. They were just picking up their stuff that they had left in our room before leaving for the event. This was a major downside. It could have been handled much better. I don't think I would stay here again.
Nothing The hall way smelled like wet dog.
the staff was nice the elevator was busted the juice machine was busted the ice machine was busted the vending machines only took singles
The upgraded jacuzzi room which cost $40 more. Leisure trip turned really expensive really quickly. The room given to me at check-in was dirty and low grade. The floor was filthy, there were tears in the window screen, no tv remote and the tub was dirty and there was a conjoining door that didn't like. Claimed the hotel was booked although there were like 6 cars in the parking lot. I had to upgrade to another room which was $40 more!
They were the only motel for the price I wanted to pay. Prior to that I was staying in a 5 star hotel, so take my words for what they are worth. Got the deal off the net and a last minute need on a holloween weekend. They placed me in a smoking room and I don't remember the site saying it was smoking. I couldn't sleep in the room and the first couldn't get an upgrade till the new clerk came.
Overall price and convienant
closeness to the airport
Comfortable bed, flat screen TV, granite countertop in bathroom No
Nicely appointed rooms are a cut above. The place is well maintained and the breakfast had a good selection and was well stocked. Overall, it was a very pleasant experience and excellent value for Money. A bit noisy in the morning with the trains and proximity to the airport.
The room was upgraded with new decor and a flat screen television. It was a great bargain for overnight after arriving late and before leaving for Palm Springs.
we were given a room on the first floor, an easy walk to the shuttle. This was thoughtful since we did not have a car. The room was clean and pleasant and amazingly quiet since it is so near the airport.
Couldn't be more clean. Bed, restroom, and everything was clean. Close to freeway and local sites. Easy to find. When we first arrived, I had thoughts of finding a new place to stay. It looks like a better motel. Was thinking it was more of a hotel when I booked the room.
Comfortable room size. Easy access to freeway and airport.
The location was quiet from freeway traffic.
i was amazed how clean and nice is this place and the the room was perfect, thanks none
Well appointed, comfortable, up to date, and the breakfast was nice with a wide selection to choose from.
The room was very nice, with a comfortable bed, flat panel television, and roomy bathroom Be advised that this hotel is near the railroad and airport. I did not hear any air traffic, but there were occaisonal train whistles. I did not find them bothersome
Everything was perfect! Staff, room, pool, breakfast. It's worth the price!
It's CALIFORNIA, you're basically handed over to the jackals by their corrupt elected officials. They are simply there to empty the pockets of poor working folks. Do NOT use their wireless internet for banking, etc. Use HTTPS Everywhere, anti-tracking, REAL anti-malware and VPN since I've never seen so many warnings from programs I didn't even know HAD warning pop-ups! There are slightly better choices in the same area, so why do our employers continually send us here?
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
location parking after dark was kind of scary, felt isolated
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
The hotel was very clean, the service was great and complimentary full breakfast was yummy. The breakfast chef was extra kind.
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
Nice rooms Breakfast was a little lacking
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Quiteness I whiskey I could have stayed longer
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
The frontdesk clerk was polite My suite smelled of mold all night. Large ceiling patches missing in bathroom. Suite had not been made from previous guests. Messy. Wasn't allowed to check-in until 5PM when I bought the room at 2PM. Surrounding rooms had all furniture stacked on top of each other, like the place was undergoing a remodel (not negative, just odd).
- The best hotel Breakfast I have had. It was a hot breakfast! Not just cereal and toast. - Rooms were spacious - Airport shuttle was right on time - 2 complementary drinks at the bar - In a safe area What more could you ask for? - No towels at the pool
Very comfortable beds,clean modern style rooms. Easy access to the 10 freeway,Ontario mills and citizens business bank arena. Mini refrigerator,microwave and coffee maker. And full complimentary breakfast that was very good.
No carpet, microwave, refrigerator no carpet, floor cold to feet, put in handicap room, bathroom floor overflowing with water from the shower, booked room for one king and got two queens
Happy hour Lemonade at check in counter Water bottle in room Coffee in room Breakfast until 10:30 Thin walls
The 2 free drinks were great, The free breakfast was also good. The breakfast would have been more enjoyable if it was not the same thing every single day (i.e. sausage). Also limited pool and gym hours.
nice updated room with a very comfortable bed and pillows. the breakfast area is a zoo. I saw sugar ants coming out of the overflow of the bathtub. One regular in room coffee pod and 5 decaf pods?
I made reservation on 6/13/15 for BW for6/26/15- 6/28/15 when I arrived there was no res. booking.com said BW did not Input fax...it was my daughters wedding weekend. I was 45 min late to 1 hr rehearsal... I was so disappointed with BW and booking.com. Someone dropped the ball on such an important weekend to my family. This is why my review is so long.. David Garcia is my name...
it was nice, once we figured out how to get there. we enjoyed the complimentary breakfast. thank you. it was a little hard to get to the location from the main street. Noisy neighbors due to thin walls.
I liked the location and staff a lot, and I liked the breakfast! Way better than what Yelp claimed this location to be! The door to your room won't feel as safe as it should because there are gaps, so you feel the breeze from the other side and the light shines through.
Location near airport Beds are not comfortable VERY VERY noisy
furniture a little tired
It was easy to get to. It was close to the airport. It had restaurants within walking distance. I'm a single woman. The parking lot (all in the back) is very dark. It is also close to a train track. I was apprehensive about having to leave my room at 4:30 in the morning with poor lighting, construction "stuff" around and trees that skewed what little light there was.
The location was good.
Nothing. Location outside was fine, but the Red Roof Inn in itself was very dirty. The place has contracts with different trucking companies so, if you are a self traveler like I was being a woman then you might want to stay somewhere else. I paid for a room that had stained, smelly bed sheets, some man's underwear under my bed, a girl's hair tie on the bed, and fecal matter stuck on the toilet. I had to leave that night I was so grossed out. My suggestion don't stay there.
Price Outdated TV with poor reception
Quick and efficient check in
Price. Trains for days.. Wifi slow.. Broken clock.. Broken electronic door lock.. Can't walk around without shoes/slippers as the carpets are in need of shampooing.. Sour feet stink scent blowing out the A/C. It's the little things.
Met my basic needs for my short stay. Not the cleanest hotel. Stains everywhere.
For your money this facility is the best, bar none! The staff is extremely friendly and courteous. The rooms are imaculate, and full of extra ameneties. The only thing is that I wish icould take them with me every where. BUt I can't, so I stay here as much as I can.
The staff is courteous, friendly, and swift. They are readily available to accomodate you and to help you with your needs, even before you have to ask! The rooms are spacious, the beds super comfortable, the bedding luxurious and cozy with a wonderful down comforter covered by a red duvet.
The personnel was helpful and curriouse. The young lady at the desk allowed me to check in early and it was great because I was tired. Thank you. I had a bit of an issue with the continental breakfast. I got up at 7 am and everything was gone. I waited but nothing else was put out. It was adverrtised till 9 am. But otherwise it was good for the price.
The hotel is gorgeous and has everything you could ask for in the way of comfort. The staff was friendly and welcoming. Every need was anticipated and met. Internet was available at all times and I combined business with pleasure. The beds were the most comfortable I've ever slept in any of the hotels I have stayed.
Nothing Spider webs, no pillow covers l, lots of flies, smelled like ash tray on the none smoking section and crawling animals in the shower.
Very close to the airport and the convention center. If i am in Ontario would definitely stay at his hotel again.
Staff was friendly and was as helpful as possible Climate control was not plugged in. No info on climate control. All TV stations did not work. Bed uncomfortable Toilet ran. Door would not seal.
had a great stay... i love the pillows The furnace clogged and flooded our room... the maintenance man tossed down a towel... to fix it!
Comfortable, quite, slept well and the morning breakfast was great and delicious. Customer service was outstanding. The girl at the front desk Brianna was very friendly and helpful.
Very convenient for Ontario airport. Friendly staff. Had penthouse loft. Very comfortable beds. Stairs are tight if carrying suitcases.
Clean and comfortable
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Breakfast was great!
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Staff was great. Breakfast was pretty good Bed was not so comfortable
Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus. There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.
Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.
Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price! The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.
It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great. Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.
Very happy with my stay
Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice. Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.
Affordable Old ans stinky.
The facility is nice. The rooms are comfortable and clean and the bed was comfortable as well. Another convenient feature is location. There are plenty of restaurants in the area and places to shop as well. There is a Chinese Restaurant right next door that has really good food and if you don't feel like dining out they do deliver. The staff was very friendly which was something you don't always see it seems when you purchase a room online at a reduced rate. Many of the other paces we have stayed at the staff seem to be a bit rude but not here. The complementary breakfast was nice. It consisted of the usuall breakfast items and there was plenty of it. Overall the Fairfield Inn is a nice place to stay. I thought the room was just a bit pricy but in all fairness it was the weekend so I know that rates are usually a bit higher than other times of the week.
Very comfortable and most important...exceptionally clean room/facilities. The location was a bit difficult to find. But I called the hotel and Carrie Ann guided me to the doorstep. She was great.
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
Didn't have microwave or fridge like my last stay
Worse breakfast everp
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
Nice staff, clean room bathroom looked unfinished, stucco unpainted and hotel is next to freeway so its very loud.
Friendly staff, room was very clean and spacious.
I was surprised that it was like two rooms with a bed in the front room and a second bed in the back room. Why have a TV in a room that doesn't work? REMOVE IT, it's misleading. Also why would you put the working TV in the front room? Most guest would prefer sleeping in the back room away from the noise from outside traffic so the TV should be in back room.
The size of the room There is a lot of noise coming from rooms above
Breakfast was good. Lighting was bad in rooms.
I had read on one of the reviews that the rooms had micro-waves and refrigerators. When my husband checked in he noticed our room didn't have one, and the manager very kindly upgraded us to a suite without increasing our fee. The breakfast was great and the breakfast room, very nicely appointed with granite tables and not too crowded, as some hotels are. It was very quiet in our room, even though there were a lot of cars in the parking lot. I enjoyed the hot tub on a cool winter day. This is the best hotel I've stayed in in Ontario -- (We've stayed at about 4 hotels in that area as we have relatives there). Not at all -- everything was great!
Quiet hotel, pool area was very nice, complimentary breakfast was good Location was remote for anything but the airport
Great room, comfortable bed, clean, nice shower, quiet, great breakfast (try the cinnamon rolls!)
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.