Recent reviews
- All reviews
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- Neutral
- Negative
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4.8
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
review from KAYAK -
5.3
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
review from KAYAK -
6.0
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
review from KAYAK -
4.7
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
review from KAYAK -
4.0
Staff made effort facilities somewhat worne out
review from KAYAK -
6.6
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.
review from KAYAK -
6.0
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
review from KAYAK -
7.0
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
review from KAYAK -
6.8
Friendly, helpful staff.
review from KAYAK -
8.0
We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent
review from KAYAK
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6.6
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.
review from KAYAK -
7.0
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
review from KAYAK -
6.8
Friendly, helpful staff.
review from KAYAK
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4.8
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
review from KAYAK -
5.3
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
review from KAYAK -
6.0
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
review from KAYAK -
4.7
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
review from KAYAK -
4.0
Staff made effort facilities somewhat worne out
review from KAYAK -
6.0
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
review from KAYAK
