Guest reviews
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All reviews
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Overall rating
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9.5 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.3 "City centre within easy reach , said 93%." 10.0 "Business sites within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 7.0 "Easily accessible by car , said 70%." -
8.6 "Great service."9.1 "91% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." 8.7 "87% said thereception staff was great ." 7.5 "75% found therestaurant service to be one of the best ." 8.0 "80% werehappy with the room service ." 8.7 "Lovely bar service , according to 87%." -
8.5 "Food is delicious."8.1 "81%
loved the menu selection ." 9.0 "Yummy desserts , said 90%." 7.5 "75%enjoyed the side dishes ." -
8.5 "Bar is amazing."8.7 "
Lovely bar service , according to 87%." -
8.2 "Pool is good."
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6.9 "Vibe was decent."
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6.9 "Breakfast is mediocre."
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4.4 "Rooms are not good."2.1 "79%
complained about the bathroom ." 2.8 "72% saidrooms were small ." 4.6 "54% didn't like theuncomfortable beds ." 1.4 "86% thought they werepoorly maintained ." 3.3 "For 67%, therooms looked old ." 2.8 "Air conditioning was criticized by 72%." 0.6 "94%criticized the small bathroom ." 1.6 "84% hadproblems with the shower ." 3.9 "61% said thebathroom was dirty ." 3.3 "67% wereunsatisfied with the kitchenette ." 2.7 "73% thought thetv was sub-standard ." -
4.2 "Value below average."3.4 "66% said the
breakfast was too expensive ." 2.7 "Theprice was too high for 73%." 4.0 "60% saidbeverages were too expensive ." -
3.4 "Not very comfortable."2.8 "72% said
rooms were small ." 4.6 "54% didn't like theuncomfortable beds ." 2.4 "76% thought it wastoo noisy ." 2.8 "Air conditioning was criticized by 72%." 0.6 "94%criticized the small bathroom ."
Overall rating
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9.2 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." -
8.7 "Great service."8.6 "86% said the
reception staff was great ." 7.8 "78% werehappy with the room service ." -
6.6 "Vibe was decent."7.0 "70%
enjoyed the lobby entrance ." -
6.4 "Breakfast is mediocre."
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4.8 "Wellness & sports facilities were not very nice."
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4.0 "Rooms are not good."2.2 "78% said
rooms were small ." 1.7 "83%complained about the bathroom ." 4.1 "59% didn't like theuncomfortable beds ." 1.4 "86% thought they werepoorly maintained ." 2.8 "Air conditioning was criticized by 72%." 3.3 "For 67%, therooms looked old ." 1.3 "87% hadproblems with the shower ." 0.5 "95%criticized the small bathroom ." 3.3 "67% wereunsatisfied with the kitchenette ." -
3.6 "Value below average."3.0 "70% said the
breakfast was too expensive ." -
2.5 "Quite uncomfortable."2.2 "78% said
rooms were small ." 4.1 "59% didn't like theuncomfortable beds ." 2.2 "78% thought it wastoo noisy ." 2.8 "Air conditioning was criticized by 72%." 0.5 "95%criticized the small bathroom ."
Overall rating
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9.5 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." -
8.6 "Great service."8.9 "89% found the
staff to be very friendly ." 8.9 "89% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." -
7.0 "Good breakfast."
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6.9 "Vibe was decent."
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5.8 "Sufficient wellness & sports facilities."
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4.0 "Value below average."3.4 "66% said the
breakfast was too expensive ." -
4.0 "Rooms are not good."4.5 "55% didn't like the
uncomfortable beds ." 2.3 "77%complained about the bathroom ." 2.9 "71% saidrooms were small ." 1.2 "88% thought they werepoorly maintained ." 3.5 "For 65%, therooms looked old ." 0.6 "94%criticized the small bathroom ." 2.7 "Air conditioning was criticized by 73%." 1.8 "82% hadproblems with the shower ." 3.6 "64% said thebathroom was dirty ." 3.3 "67% wereunsatisfied with the kitchenette ." 2.6 "74% thought thetv was sub-standard ." -
3.7 "Not very comfortable."4.5 "55% didn't like the
uncomfortable beds ." 2.9 "71% saidrooms were small ." 0.6 "94%criticized the small bathroom ." 2.7 "Air conditioning was criticized by 73%." 2.7 "73% thought it wastoo noisy ."
Overall rating
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9.5 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." -
8.6 "Great service."
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7.3 "Good vibe."9.3 "93%
enjoyed the friendly atmosphere ." 9.1 "91% said it was astylish hotel ." -
5.6 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.6 "Rooms are not good."2.9 "71% said
rooms were small ." 4.6 "54% didn't like theuncomfortable beds ." 3.3 "For 67%, therooms looked old ." 1.3 "87% thought they werepoorly maintained ." 2.5 "Air conditioning was criticized by 75%." 1.9 "81%complained about the bathroom ." -
4.2 "Value below average."
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3.3 "Not very comfortable."2.9 "71% said
rooms were small ." 4.6 "54% didn't like theuncomfortable beds ." 2.5 "Air conditioning was criticized by 75%."
Overall rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." -
8.7 "Great service."9.2 "92% found the
staff to be very friendly ." -
7.0 "Good vibe."9.3 "93%
enjoyed the friendly atmosphere ." -
4.7 "Rooms are not good."4.8 "52% didn't like the
uncomfortable beds ." 2.2 "78%complained about the bathroom ." 3.0 "70% saidrooms were small ." 1.2 "88% thought they werepoorly maintained ." -
4.2 "Value below average."
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3.6 "Not very comfortable."4.8 "52% didn't like the
uncomfortable beds ." 3.0 "70% saidrooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly. The room worked for what I needed, but it could have been better. The bathroom was small and was, for some reason, built 6-8 inches higher than the rest of the room. You could hear everything through the walls.
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10.0review from
I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!
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9.1review from
We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!! You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!
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9.7review from
San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful! The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.
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9.4review from
Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm. A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.
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7.1review from
Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!
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8.5review from
If you want a little history stay, this place is it. This place is great old school hotel with the oldest bar in town. Has a nice pool and inner garden to chill. Nice helpful staff Rooms were clean and large. The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal. Location is perfect - Riverwalk starts right here and Alamo is a cross the street Can't open windows in the room (the old bulding) Shower has weak water flow
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8.0review from
The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean. I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.
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8.2review from
Location is excellent Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.
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10.0review from
Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel. Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.
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6.2review from
The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay. We didn't get a room in the old, original, historic section. Our room was outdated and in need of renovation.
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9.4review from
Central Location: Beautiful 150 year old historic hotel, literally across the street from Alamo, Numerous attractions, Riverwalk Mall, Ripley's, Wax Museum, Guinness Records, etc.... Short trolley ride to Historic Market. We used it as base of operations. Bought all-day passes to attractions and walked back to hotel to cool off/swim when needed. Lots of food nearby too. Hotel staff gave great service too. Kids loved all the museum like stuff in the hotel. The bar has a mirror with a bullet hole next to it they say Teddy Roosevelt shot in it on a bet when he was there recruiting his rough riders. Been here several times. It is our 'go to' spot for San Antonio. The parking is very expensive. Thirty dollars per day - but it is expensive in the entire city and you do have unlimited in and out privileges. The hotel is really old so it has a few rough edges. The pool tiling needs a bit of repair, some of the doors stick a bit, the elevators are small, floors are a little uneven and a bit sloped here and there, etc. It has a lot of "character", but I guess refurbishing an old hotel is like restoring an old car, you never quite manage to get all of the rattles out of it.
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6.0review from
that it was close to everything They didn't tell me about 20$ parking day, they didn't tell me 100$ deposit would be needed.
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8.0review from
We liked the Menger Bar, very authentic. The lobby and public areas were very inviting. Long walk to the elevators. Ice machine was out of order.
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7.1review from
Loved the location and big room The full sized beds. Our cleaning guy did not do a great job at all. There was someone else's hair all over the wall in the bathroom.
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7.7review from
Great location. Very nice place to stay. Our second time and we will be back. It was the most uncomfortable hotel bed we've ever slept.
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4.8review from
It's really close to the Alamo and shopping. It is historical. The hotel's rooms were dated. The carpet seemed old or cheap. Twin beds? Really? And we were so far from the elevator. It literally took over a minute just to walk to the elevator from our room. It was hot on the 5th floor. They had to bring us a fan because we couldnt get the room below 78 degrees and the staff didn't really seem to care that much about it.
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2.0review from
I made my reservation in November. The night before I left for San Antonio in February I got a call that my room was cancelled. I never stayed at the Menger! They offered to put me up in a hotel way out on Loop 410. I'll never attempt stay at the Menger again!!
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6.3review from
The building is interesting The rooms and bathrooms, beds are not confortable and showers are bad cold hot cold hot water cept changing also toilet to noisy, also room smelled pretty bad.
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10.0review from
I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!
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9.1review from
We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!! You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!
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9.7review from
San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful! The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.
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9.4review from
Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm. A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.
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8.5review from
If you want a little history stay, this place is it. This place is great old school hotel with the oldest bar in town. Has a nice pool and inner garden to chill. Nice helpful staff Rooms were clean and large. The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal. Location is perfect - Riverwalk starts right here and Alamo is a cross the street Can't open windows in the room (the old bulding) Shower has weak water flow
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8.0review from
The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean. I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.
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8.2review from
Location is excellent Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.
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10.0review from
Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel. Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.
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9.4review from
Central Location: Beautiful 150 year old historic hotel, literally across the street from Alamo, Numerous attractions, Riverwalk Mall, Ripley's, Wax Museum, Guinness Records, etc.... Short trolley ride to Historic Market. We used it as base of operations. Bought all-day passes to attractions and walked back to hotel to cool off/swim when needed. Lots of food nearby too. Hotel staff gave great service too. Kids loved all the museum like stuff in the hotel. The bar has a mirror with a bullet hole next to it they say Teddy Roosevelt shot in it on a bet when he was there recruiting his rough riders. Been here several times. It is our 'go to' spot for San Antonio. The parking is very expensive. Thirty dollars per day - but it is expensive in the entire city and you do have unlimited in and out privileges. The hotel is really old so it has a few rough edges. The pool tiling needs a bit of repair, some of the doors stick a bit, the elevators are small, floors are a little uneven and a bit sloped here and there, etc. It has a lot of "character", but I guess refurbishing an old hotel is like restoring an old car, you never quite manage to get all of the rattles out of it.
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8.0review from
We liked the Menger Bar, very authentic. The lobby and public areas were very inviting. Long walk to the elevators. Ice machine was out of order.
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7.1review from
The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly. The room worked for what I needed, but it could have been better. The bathroom was small and was, for some reason, built 6-8 inches higher than the rest of the room. You could hear everything through the walls.
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7.1review from
Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!
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7.1review from
Loved the location and big room The full sized beds. Our cleaning guy did not do a great job at all. There was someone else's hair all over the wall in the bathroom.
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7.7review from
Great location. Very nice place to stay. Our second time and we will be back. It was the most uncomfortable hotel bed we've ever slept.
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6.2review from
The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay. We didn't get a room in the old, original, historic section. Our room was outdated and in need of renovation.
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6.0review from
that it was close to everything They didn't tell me about 20$ parking day, they didn't tell me 100$ deposit would be needed.
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4.8review from
It's really close to the Alamo and shopping. It is historical. The hotel's rooms were dated. The carpet seemed old or cheap. Twin beds? Really? And we were so far from the elevator. It literally took over a minute just to walk to the elevator from our room. It was hot on the 5th floor. They had to bring us a fan because we couldnt get the room below 78 degrees and the staff didn't really seem to care that much about it.
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2.0review from
I made my reservation in November. The night before I left for San Antonio in February I got a call that my room was cancelled. I never stayed at the Menger! They offered to put me up in a hotel way out on Loop 410. I'll never attempt stay at the Menger again!!
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6.3review from
The building is interesting The rooms and bathrooms, beds are not confortable and showers are bad cold hot cold hot water cept changing also toilet to noisy, also room smelled pretty bad.
