Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Loved the central location and the historical ambiance of the hotel.
review from KAYAK -
9.7
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
review from KAYAK -
9.4
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
review from KAYAK -
6.0
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
review from KAYAK -
6.8
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
review from KAYAK -
10.0
Fantastic SF landmark...we never left the Hotel.
review from KAYAK -
10.0
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
review from KAYAK -
10.0
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
review from KAYAK -
6.0
location near attraction false fire alarm at 12:30am
review from KAYAK -
7.7
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
review from KAYAK -
7.7
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
review from KAYAK -
7.0
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
review from KAYAK -
7.3
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
review from KAYAK -
4.4
The concierge staff were really knowledgeable & helpful. The room was big enough and the beds were comfortable. The location was good. Housekeeping was inefficient. They do not have kettle for boiling water like how a typical 3-4 star hotel would offer. Lastly, they didnt give me a room till 3.45 which is 45 mins after hotel check in timing (total turn off as i travel with a 3mth old baby and we were roomless for abt 3hrs?). The 5 star rating of the hotel really didnt meet my expectation.
review from KAYAK -
8.0
The staff was warm and welcoming. For a hotel in the city it was spacious. The location was great for walking around the city and visiting sites. Close to shopping and fine dining. Would stay there again and recommend to friends!
review from KAYAK -
8.0
Concierge... Blaine.
review from KAYAK -
6.8
The central location in San Francisco The extra charges for internet access over and above the room charge
review from KAYAK -
5.6
appearance of the interior of the lobby, restaurants, restrooms location seems to be the hub of the homelessness problem; we were harassed repeatedly by homeless persons at the entrance to the hotel. One man even followed us into the hotel to beg for money.
review from KAYAK
-
10.0
Loved the central location and the historical ambiance of the hotel.
review from KAYAK -
9.7
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
review from KAYAK -
9.4
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
review from KAYAK -
10.0
Fantastic SF landmark...we never left the Hotel.
review from KAYAK -
10.0
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
review from KAYAK -
10.0
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
review from KAYAK -
8.0
The staff was warm and welcoming. For a hotel in the city it was spacious. The location was great for walking around the city and visiting sites. Close to shopping and fine dining. Would stay there again and recommend to friends!
review from KAYAK -
8.0
Concierge... Blaine.
review from KAYAK
-
6.8
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
review from KAYAK -
7.7
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
review from KAYAK -
7.7
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
review from KAYAK -
7.0
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
review from KAYAK -
7.3
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
review from KAYAK -
6.8
The central location in San Francisco The extra charges for internet access over and above the room charge
review from KAYAK
-
6.0
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
review from KAYAK -
6.0
location near attraction false fire alarm at 12:30am
review from KAYAK -
4.4
The concierge staff were really knowledgeable & helpful. The room was big enough and the beds were comfortable. The location was good. Housekeeping was inefficient. They do not have kettle for boiling water like how a typical 3-4 star hotel would offer. Lastly, they didnt give me a room till 3.45 which is 45 mins after hotel check in timing (total turn off as i travel with a 3mth old baby and we were roomless for abt 3hrs?). The 5 star rating of the hotel really didnt meet my expectation.
review from KAYAK -
5.6
appearance of the interior of the lobby, restaurants, restrooms location seems to be the hub of the homelessness problem; we were harassed repeatedly by homeless persons at the entrance to the hotel. One man even followed us into the hotel to beg for money.
review from KAYAK
