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View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
convenient location, considerate service the price is a little bit higher.
harbour view no toothbrush and toothpaste provide until i ask for them
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
The attentiveness of the staff and the welcome one receives on arrival.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
Location. Price could have been a bit lower and an affiliation with a major hotel chain in order to get points.
lobby, room they should have more towels in the room
friendly staff evening entertainment is to loud and only the locals like it.
the central location and impressive foyer and facilities
Convenience to get to the place in town within minutes
The stay with hotel was good. As u enter the lobby of the Hotel, u feel at home, Rooms are comfortable too.. The bathrooms really did not give the rich feeling of a 4 star hotel, and were not very impressive, especially the bathtub area.
very clean, good staff service breakfast should be included not as an added extra charge
The staff are really polite and is always there to give you a smile The room is old and the bathroom is dirty
The location was nice because near business area and shopping area. Some staffs no have mind serviced and their toilet is so small.
staff were wonderful no real relaxing area;except foyer
Too many "sorry" replies instead of solutions for numerous issues encountered during the stay. 5 star hotel brand delivering to 3- or 4- star service levels. I rave about the Fairmont Vancouver airport; Singapore Fairmont doesn't come close to meeting the perceived brand value.
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Great location, very large rooms and excellent value!!
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
Nice environment and conveniently linked to MRT and shopping centre.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
the staff was extraordinary! The rooms and breakfast were top notch.
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
Attentive and helpful staff, central location and comfortable room. No issues
Bright room lighting no
The cleanliness. TV channels were not clear.
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
It was in renovation and we were not aware, so no swimming pool, noise etc...
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
Location was very good.
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
Fantastic staff and service. Good food at reasonable prices. Nothing
The classical style of this more then 100 year old hotel we liked a lot. Staff was very helpful and nice. The TV is old and not many TV Channels. Rates of the hotel are a bit to high.
The service was wonderful. Our room was absolutely beautiful, and immaculate. The lack of live music at the gazebo / Courtyard bar. It used to make the atmosphere there even more special.
Ambience History People on staff Nothing
The best I've ever been in. While the physical plant is equalled or exceeded by other fine hotels, the level of service and the attitude of the staff is beyond any other.
We loved everything about Raffles Hotel
The style of the hotel 3 Singapore Slingh for Euro 40.- !!! in the Long Bar - also drink much too sweet
The room and the garden No internet in the room, or the internet line doesn't work
It has a sense of history that one cannot get from modern hotels. Excellent service, friendly but professional. Can't think of anything I didn't like
At least once in a lifetime you should stay at Raffles it is an experience you will never forget.
The room was very clean and conformable.Also, the hotel has great staff...they are soooo friendly and nice....Thank you NAUMI for the great service. The breakfast was not included...it would be nice if they include it.
the hospitality (each days there is many kind of drinks to be provided ) the breakfast is so poor if we compare it to another 5 stars hotels!
Amazing location, on a quiet street. The room is superbly clean, and the facilities are very nice.
The staff were exceptional. Our room, a patio suite, was spacious and well designed - loved the addition of a coffeee machine in the room and the location was great - next to Raffles and a short walk to the centre of Singapore.
the room, the deco, lighting and service. may i have special price as a I am a very good marketing person to tell everyone I knew about your hotel, I LOVE IT!!
offers the usual comforts, with great furnishings ad great toiletries. service is welcoming, extending the usual Loved membership perks to my SLH account. could do with providing late checkout more automatically rather than upon request on the day of departure itself. see above on the late checkout. breakfast has somewhat gone down in quality. actually my suggestion is to provide a salad/dessert buffet spread, with a fixed breakfast set, rather than to try to offer everything on buffet.
View by the pool, friendly personel, immediately response on questions and problems, nespresso machine, good big bed, luxe bath, relax atmosphere, design, indirect light None
Very courteous and helpful staff at all levels, Excellent tourist (and business) location
our second stay in a room with Kitchenette would highly recommend
staff attentive,friendly and professional .very unusual for singapore.room was pure bliss as was the pool. only gripe was that airconditioning temperature could not be individually controlled.based on this probably would not stay again.shame because in every other way this hotel is truly outstanding .
I like the decor of my room very much, the Aesop amenities and all other details in the room are nice. This is definitely rated a 5-star hotel. However, if being compared to other 5-star boutique hotels, their service is a little not up to a 5-star standard. People at the reception are not 'friendly' enough.
The staff were very friendly. The room was spacious and the bathroom excellent, the bed comfortable and the service great. nothing we did not like about the hotel
privacy the light switches
The location The high step going into the bathroom and the bathroom door that didn't open fully-unsafe
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
the location was very good, rooms and breakfast also excellent
near our business partner company
The staff were extremely accomdating and polite.
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
Good sized rooms, comfortable bed and a full size proper bath.
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
The staff at the front desk welcome you with a smile and very helpful! Nothing!
Sun Café, excellent food and service Charging for limited internet access and per sheet of paper for printing.
the vicinity and accessibility to public transport small pool
Our booking was arranged through the internet and everything went as normally as expected. The staff were all friendly and most helpful with knowledge of the local area and we were able to gain directions to local businesses. A great location and easy access to tourist attractions.
Friendly staff ,central location, clean rooms
Good value for money. I also liked th "Green" inititives such as recycle bins.
No weighing scale availble from housekeeping. Toiletries not adequate.
Staff were very courteous. For example we arrived early and were able to check in before the official time. They were also very helpful in storing our luggage and obtaining a taxi at the end of our stay.
Very near to shops, eating places and MRT. No safe
The Hotel is centrally located, with easy access to public transport. The public transport system ant taxi's are inexpensive. Staff at the hotel were very helpful and gave every assistance when asked questions.
Location is great! The toilet is too small and too dark for comfort. The hotel receptionists sucks at their work. The bell boys are great though.
Amazing location, friendly and helpful staff, neat and clean rooms. I would like to come back on my next trip. No room service and no dining options except the in-house Chinese restaurant.
confortable area Small Entance
The breakfast provided was good and the room was comfortable. The waiting time is too slow and repeated calls to the reception desk were not answered.
The staff was helpful. The laundry machine in the apartment is practical when traveling with children. Restaurants and Shoppingcentres are within walking distance. MRT is just a few steps away, We got some problems with the control of the room lighting but they were quickly rectified by the staff.
Unable to cash traveller's cheques - twin beds only provided - poor/inadequate swimming pool - renovations in progress,noisy
location and services are good. room very clean. swimming pool too small
Hotel centrally located to city, transport, shopping, and eateries. Therefore it makes going about and doing things very convenient. As I was an overseas traveler I was most delighted to find a bathroom scale in the toilet, to assist me with weighing my luggage. Thank you Hotel Royal @Queens. The shower curtains. As the bathing place is restricted you can't help getting entangled with it.
Breakfast Wi-fi didn't work very well
Friendly helpful staff, good location for Little India/Raffles Area
On check in we were particulary late due to a flight delay which made us late for the grand Prix. The staff responded quickly and efficiently to aid our arrival and check in to make a quick dash to see the end of the race. Throughout our whole stay they were helpful. our room smelt of smoke and I was sure it was suppose to be non-smoking.
Very good size room,we booked a twin room and we were actually given a suit, it was great. The bed was huge and very comfortable. Breakfast was not up to the standard.
Walking distance to the mrt station and being in between orchard, bugis, china town and raffles is a plus... The house keeping is a bit slow