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Convenience to get to the place in town within minutes
Location. Price could have been a bit lower and an affiliation with a major hotel chain in order to get points.
staff were wonderful no real relaxing area;except foyer
lobby, room they should have more towels in the room
the central location and impressive foyer and facilities
The staff are really polite and is always there to give you a smile The room is old and the bathroom is dirty
friendly staff evening entertainment is to loud and only the locals like it.
very clean, good staff service breakfast should be included not as an added extra charge
The location was nice because near business area and shopping area. Some staffs no have mind serviced and their toilet is so small.
The stay with hotel was good. As u enter the lobby of the Hotel, u feel at home, Rooms are comfortable too.. The bathrooms really did not give the rich feeling of a 4 star hotel, and were not very impressive, especially the bathtub area.
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
Attentive and helpful staff, central location and comfortable room. No issues
Location was very good.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
location is good, easy access to the subway, many shopping mall in a walking distance the hotel is under renovation and has a lot of noise, they are breaking one side of the hotel, so impossible to sleep during the day.
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
Bright room lighting no
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
This is a very nice hotel to stay at, great location and great staff. I can recommend this hotel
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
The cleanliness. TV channels were not clear.
The gym was decent considering how old the hotel was. I was able to find most things in the gym. I did a late check out no problem (2pm) Water pressure in the shower was good. Bed Bugs. Felt itchyness on my legs and head. Bed was flat and rock hard Cable was weak. Needed one good nights rest and I couldn't even get that.
The room was v good
We didn't use any of the facilities other than the rooms as a place to rest. Great central location within walking distance of most areas; if you don't mind walking about a mile to Chinatown, Little India, Arab Street, and Orchard. Two MRT stations within 2-3 blocks (5-10 minutes). A few restaurants, coffee shops, and pubs within one block. This is in a quieter area, no raging parties and noise like Orchard or Clark Quay. Staff was extremely nice and attentive. I would stay here again! No complaints
Location was excellent, the Hotel with such high standards made our visit to Singapore wonderful
Comfortable bed. Great shower. Patong bar 1 for 1 deals. Laundry changed even when not required. Two night stay and bed and towels changed after first night. Not so good for the environment.
Helpful to allocate us a temporary room as we arrived, very tired, early in the morning, with children. The hotel is in a good location.
consignare people helped a lot, check in was also very quick
Everythıng was handled effıcıently and was as agreed. Staff were helpful and room was comfortable,
nice room, good service, good location, good restaurant The continental breakfast is a little poor. The breakfastbuffet is excellent, but too expensive for the modest breakfast that we need. For instance a bit of fresh fruit with the continental breakfast would be nice.
Walking distance to food court, mrt station and shopping district. Its clean and value for money. Yes, the pillows smell. Please change. Tnx.
late check out Charging of drinking water, no bottle water offer as complementary
Just another simple hotel. Stayed in July,07 and the rate was one of the lowest for that quality. Didn't like the absence of free water and elevators working only with room card.
Location is great! The toilet is too small and too dark for comfort. The hotel receptionists sucks at their work. The bell boys are great though.
The Hotel is centrally located, with easy access to public transport. The public transport system ant taxi's are inexpensive. Staff at the hotel were very helpful and gave every assistance when asked questions.
The staff at the front desk welcome you with a smile and very helpful! Nothing!
Good value for money. I also liked th "Green" inititives such as recycle bins.
Sun Café, excellent food and service Charging for limited internet access and per sheet of paper for printing.
No weighing scale availble from housekeeping. Toiletries not adequate.
Our booking was arranged through the internet and everything went as normally as expected. The staff were all friendly and most helpful with knowledge of the local area and we were able to gain directions to local businesses. A great location and easy access to tourist attractions.
Very near to shops, eating places and MRT. No safe
Friendly staff ,central location, clean rooms
Staff were very courteous. For example we arrived early and were able to check in before the official time. They were also very helpful in storing our luggage and obtaining a taxi at the end of our stay.
the vicinity and accessibility to public transport small pool
Breakfast Wi-fi didn't work very well
Unable to cash traveller's cheques - twin beds only provided - poor/inadequate swimming pool - renovations in progress,noisy
Friendly helpful staff, good location for Little India/Raffles Area
The staff was helpful. The laundry machine in the apartment is practical when traveling with children. Restaurants and Shoppingcentres are within walking distance. MRT is just a few steps away, We got some problems with the control of the room lighting but they were quickly rectified by the staff.
On check in we were particulary late due to a flight delay which made us late for the grand Prix. The staff responded quickly and efficiently to aid our arrival and check in to make a quick dash to see the end of the race. Throughout our whole stay they were helpful. our room smelt of smoke and I was sure it was suppose to be non-smoking.
location and services are good. room very clean. swimming pool too small
Very good size room,we booked a twin room and we were actually given a suit, it was great. The bed was huge and very comfortable. Breakfast was not up to the standard.
Hotel centrally located to city, transport, shopping, and eateries. Therefore it makes going about and doing things very convenient. As I was an overseas traveler I was most delighted to find a bathroom scale in the toilet, to assist me with weighing my luggage. Thank you Hotel Royal @Queens. The shower curtains. As the bathing place is restricted you can't help getting entangled with it.
Walking distance to the mrt station and being in between orchard, bugis, china town and raffles is a plus... The house keeping is a bit slow
comfortable room and good staff. did not like the breakfast...needs some help.
Good location, nice apartment
Near to train and shops, Bugis Street and Orchard RD. Rooftop pool ans spa was great. Bed was quite lumpy and hard
The staff were very friendly and helpful and it was easy to get transportation from the hotel to do a bit of sight-seeing in Singapore
Feel like home. Nice and close enough to Orchard Road. Staffs are very nice and helpful. Free internet and even provide free adaptor for us. Free breakfast are ok, will be nice if more variety.
Nice rooms and good service.
Good location, hotel is a good size, did not feel crowded, Easy access for breakfast, gym. The pool being on the top floor.It was too hot to use, may be better if it was covered
it is located within the city.accessible by mrt,bus or taxi.there is no traffic in singapore.there are trees everywhere you look. truly a garden city.i would recommend somerset bencoolen if you want to live within the city @ the same time enjoy the ammenities of home away from home.it has a kitchen with utensils/appliances,a living room & a nice bathroom.the rooftop has a swimming pool & a childrens' playground(although we didn't have the time to enjoy it).I would definitely want to stay there if I have a chance to visit singapore again.
The breakfast menu is not up to standard and there is no variety. The same item is being served everyday. Also, there is a minimum no of days stay in the hotel, even if we want to check out early, we have to pay for the booked room. The hotel is not flexible in our request for late check out.
toilet cleaning is not good...
clean rooms, good location, good breakfast
the staff was very nice and very helpfull and the room was very nice and confortable, very spacious as well, very conveniant, and the pool is also very clean and nice. the steam room was not working and i found a shoe and some tissus under my bed that was belonging from the previous guest
Hotel staffwere very kindly and helpsom
Convenient - there are restaurants nearby and a 7-11. Checking in and out took some time - limited staff. The internet connection was slow and kept getting disrupted or cut off frequently.
Room clean and no SMOKING...that I liked Not Really...except I couldnt see the bay????
The hotel isn't fancy but it's in an excellent and safe location, and there is complimentary Internet access in the rooms. The staff is friendly and helpful mostly. The guestrooms are sufficiently furnished and while isn't 5-star, my room was very comfortable with all the required amenities.
Stayed in Room 801, Stay was very good; Staff were very helpful since we had a flight in the evening they agreed to extend our checkout time till 1300hrs and that too without changing extra. Water was not given complementary. But next to our hotel there was 7-11 so was no problem
Central position There was confusion about the extra bed for the child. I had asked for the bed in the junior suite. Only when I arrived they told me this was not possible so the rooms had to be changed around so for the first night I did not have a satisfactory room. This at 10 o' clock at night after travelling for well over 26 hours.It was sorted next morning by more experienced staff, but it would have been better to have been informed before the trip.The price was good but could not the total price including all taxes be quoted.
Location very convenient for sight seeing, shopppinng and public transport; staff very helpful; shame I didn't get to use the pool No complaints
the location bathroom was not really clean
I'd like it because hotel staff was very good,they have given me all informations i need and they helped me everytime! good location,400 mt or less from orchard road
1.Swimming pools seem occupied by other for training. 2.Should provide 3in1 cofffee in room for free.
Helpful staff, good restaurant internet cumbersome to get into
Hotel location is very good
I liked the clean simple design and the spacious room desk staff a little surly but the older men in the foyer were friendly and very helpful
It was near the subway and a lot of shopping mall so it so easy to travel by subway. I can walked around to eat and shopping. I was not familiar with the taste of buffet in the morning. Acutally I do prefer European, Thai or Chinese food, for example.
The views from the high storey rooms. The frendly staff. Having breakfast inlcuded in the price as well as good air conditioning, clean pool and convenience of the souvenir shop. The lifts were relaively slow and room key had to be inserted in the lift slot a number of times before the lift would operate. The bed could have been harder or renewed as it slumped in the middle presumably through constant usage.
Good location because near dhobby ghaut mrt st.
Near to town area and breakfast not bad too. ---
spacious room, clean,good breakfast, convenient location, nice to be near park. staff friendly rooms a bit drab and uninteresting. could use a comfortable chair maintenance could be better, TV, some lights didn't work properly
Location is very good
A few minutes walk to the tram station, and easy access to bisuiness center or any other place. Good food court, really good taste, opens almost 24 hr just in front of the hotel. The breakfast of the hotel is just normal. The room was clean with comfortable shower & air conditioner. It would be nice to have free wifi service. And more better if wired lan connection were available in the rooms, because the wifi access was rather weak and slow.. Room is not large, but I know this is a typical size for the hotels in asia.
Except for the food, with the same food every morning for breakfast!! so we eat the same menu for 4 days!! no enough space for the guest to relax at the lobby with limited chairs that could accomodate 2 to 3 guests only.
Friendly staff; comfortable; easy to get to sights; quiet rooms.
very clean same breakfast everyday.
Hot water ran out quickly every day. Showers needed to be kept short.
Helpfulness of staff. Ease of getting around Breakfast was quite limited in its choice e.g. choice of cereals, breads
Location I am very disappointed that suddenly my credit card was charged s$276 for 2 nights instead of the s$234.50 I was charged during booking. The reason I booked earlier was to avail of lower rates yet I was charged at current rates. All these without advice from BOOKING.com and Hotel Bencoolen. Why was I sent a boolking confirmation with the amount of s$234.50 Then charged more? Unitl now I am disputing this amount that was charged to me. My booking no was 134333131 under Anna Hortaleza from March 19-21, 2010. I would like to here from you through my email firstname.lastname@example.org
Location Tv wasn't working. Staff takes ages to come up to check the tv. Did not recevie any service at all. The worst breakfast I had had in my life. Bad bad bad
Overall the hotel was not bad, very good location, very friendly and helpful staff. Rooms were cleaned promptly. The breakfast selection was horrible, and the price of the hotel per night was overrated given the size and outlook of the room.