Hotel New Otani Tokyo, The Main

Best Outdoor Sports Facilities

Brillant service, location and setting - surrounded in its own garden! A very short walk to train networks and city resturants down the road. Restaurants were quite expensive and as the hotel had three sections, orientation was a little difficul.t

Clean room and good housekeeping. Also liked the temperature in the room. The check-in process was not good. I was very delayed for my appointment then was given a smoking room. Also,the room was very dated in its styling.

Staff were excellent, all spoke very good English and couldn't do enough to help. Restaurants and shops in hotel were really expensive, but there's plenty of excellent local alternatives.

The great service and facilities. We thought the food in some of the restaurants was average for the price.

The breakfast buffet was delicious. There was a wide variety of superb food. The view was fantastic. The fitness center was well equipped.

Staff was very discreet and kind (in a japanese way). The hotel is really well placed near a big station of metro (several lines here) 2 minutes walk away. I found a little bit miser not to give free internet access (I always find this a pity) at this price.