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The location to the historic district was perfect. The staff exceptionally helpful. All very good.
The staff at the hotel were most helpful. The rooms were nice, clean and air conditioned. The location is perfect.
In the centre of the town
Location, friendly, good breakfast, clean.
Helpful staff, decent breakfast at convenient times, central location and proximity to a variety of bars and restaurants. Street noise at night.
Location Breakfast not including in the price
Very friendly, helpful staff right in the centre of the shopping district and restaurants. Can't drive to the hotel. Have to park and walk at least 1/2 km to the hotel.
Quite in the center of the city. No shower curtain, just a half "window". Safe deposite requires to requiest a key and a lock (!) at reception.
Could not be closer to the center of all activities-pedestrian shopping streets, riverfront , opera, restaurants and cafes, trams, tourist info center. room accessories. Positives focus on reception staff-very courteous, most helpful with restaurant bookings, taxis etc. if looking for clean, moderately priced hotel for basic functional needs in the core of this beautiful 18th and 19th century city, you can't go wrong. Unfortunately lobby, reception, bar areas very outdated, dark and unappealing. Rooms extremely small for couples.Breakfast buffet very ordinary in a dreary second floor space. Not worth 14 euros unless included in room price.
Central location, within walking distance of many sites. No complaints.
Location Could not control the room temp. The comforter was too heavy and I couldn't lower the room temp, therefore either too hot or too cold all night.
Perfect location for visiting the city and no traffic noise. Nearby a big city parking, small nice caffes just outside for a quick breakfast. A lot of restaurants in the neighbourhood. Comfortable beds. Some warm water problems, so they did not charge us for the breakfast, we apprciated it. The bahroom very tiny and should be renovated. The Only window very high up, could not even look out.
The location is ideal and the staff were very friendly
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Excellent restaurants and cafes abd breakfast.
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
Staff were excellent, restaurant good WIFI was terrible, weak and kept dropping. Our room was supposed to be Superior but it was tiny with no view.
Location Deluxe room: Small & outdated Wall view Breakfast
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
Delightfull hotel with very nice rooms
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
Location, breakfast Room dated, needs upgrade
Very good value for money.We thought the hotel could have been a 3 star instead of a 2. We enjoyed our welcome drink on arrival. The room was large & quiet with a view over the city. It's location is ideal for exploring the many lane ways, cafes & shops and it is only a short walk to the tram to take you to the train station. We would have preferred to have a shower screen on the bath as the water tended to go all over the floor & could be a slip risk.
Very nice stay..good breakfast, nice room and great staff.
Clean rooms. Staff helpful and friendly - helped with restaurant suggestions and bookings.
Excellant location & good value, clean room and bathroom The room we stayed in was small and lacked air-conditioning.
the location, the staff, the staircase, the balcony, the bathroom some halls smelled like cigarettes, the sandwiches in the lunch box were soggy and inedible. shame, as Bordeaux has such lovely food, esp the bread!
A very practical and well located hotel. It does what it advertises!
Good location, good service and friendly and kind staffs, the room was really nice.
The location was great, very conveniant for a short visit to the city.
fantastic location, friendly staff, wonderful views from room, comfort of hotel. no water boiling facilities, the lift was way too small!
Location, cleanliness, bed, Furniture really looked bad and the mini bar was missing.
Good staff. Central location - others in our party had better rooms, so possibly our room was awaiting refurbishment Low room quality. Lift broke down.
central location dark and dingy but renovations underway
Nothing The insects, the noise, window not closing, extremely beyond small, no lobby, broken elevator. No help for suitcases, etc. A total disaster!!!
The helpful staff on the front desk The corridors were in need of painting as they are not in the best of condition
Friendly staff, excellent value, clean, great building and location. The hotel is right in the city center with easy access to everything.
Location, cleaniliness, ability to keep my baggage at the hotel during the day. Bathroom flooded.
Welcome from the receptionist - very helpful and informative. No
Great location, pity the hotel is about to fall down. Hotel is totally in need of refurb.
It needs complete redecoration, but cost was low enough to be acceptable
Very central hotel and only yards from the city tram network. The hotel is next to the pedestrian area and all places to eat and drink. Only 10 mins from the river and lovely promanade with bars. Hotel is undergoing renovation work and there are were rooms available that have been renovated. It would have been good if these were able to be booked through your site.
Central location, Air Conditioning, room fittings, balcony If we had been driving, it would have been impossible to get the car to the hotel (the hotel is in a traffic free area).
Possibility to make fresh orange juice. Not to be.
The hotel was very well located in the "golden triangle" of the city. Rooms were small, but very well designed. Breakfast unusual rich for France. The atmosphere of the hotel was very pleasant - especially the paintings in the lobby and in rooms.
Location and value for money - asked for a bright room and got one! Breakfast was very good - nothing to fault
location small rooms . . . but it's Europe!
When we checked in we asked for a cab to the airport at 430am to the airport and were told by the front desk clerk not to bother going to the airport until at least 530 si ce it did not open until 6am I happened to know this was not the case but the clerk debated us on this for a while and seemed to ignore our request until we became insistent. Had we listened to her we would have certainly missed our flight. Mostly I don't want to debate MY travel plans I would rather just receive assistance instead of engage in a debate.
comfortable bed and fridge in room Bedroom was very small and shower over bath was constrained and difficult to use.
Excellent location; friendly, helpful staff with good knowledge of English; nice breakfast. The room was a bit too small.
Very friendly staff.
The hotel was in an excellent location the breakfast rooms were very small and overcrowded so all guests could not eat in breakfast room
I liked that our room had a balcony. We arrived at 11.30am and as our room was not ready was asked to come back at 1.00pm...when we arrived back it was still not ready which was a tiny bit annoying, however they still let us place our luggage in the room which was all we needed as we were going out.
excellent location, very helpful staff. Room was excellent
Location and cost Not a 3 star hotel; kind of shabby
Location A disco started next door at midnight continuing until until about five in the morning.It was impossible to sleep the staff were useless saying that they have had this problem before and have had to call the police.Never again would we stay here.I Am surprised that no other guests have said this before.
The position of this hotel is excellent. It is adjacent to the Tourist Office, within walking distance of shops and restaurants and trams also.
The hotel is centrally based for shops and good restaurants. In a lovely square with a bar just next door where you can sit outside and watch the world go by! The room was very small with a noisy air conditioning unit outside our window.
Fantastic location - right in the heart of the city and very close to restaurants, shops, theatre.
Location is fantastic... very small room and poor furniture (open and small closet)
spacious room with balcony & lovely view. Air conditioning facilities were not great.