Recent reviews
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- Neutral
- Negative
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10.0
great location, helpful staff, clean, comfortable and elegant. if you're in Krakow, you can't beat the location.
review from KAYAK -
8.6
It's an old hotel with huge rooms and high ceilings. The breakfast is fine. The staff was always helpful. The beds were hard and there weren't enough pillows in the room. The top bed spread looks like it was installed 750 years ago when the hotel opened.
review from KAYAK -
7.7
Room was very nice and comfortable with big bathroom. Location of the hotel is great. Staff is friendly and allowed me a really early check in. A plasma or LCD TV would be better as the old TV's picture was not very good. It was strange that the door was not sound-proofed so you can hear if someone is talking outside or they can hear whats going inside...
review from KAYAK -
5.0
Large comfortable room (junior suite); good location for sighseeing Shortage of storage space. In a very large room there was only one wardrobe which was too short to hang up a skirt! Only 6 hangers. Small chest which would have been inadequate for a longer stay. Had to clear the tiny dressing table of promotional material to make space for toiletries, brush / conb etc. Small bathroom. Totally inadequate air conditioning. We were given a voucher for a free glass of wine in the Vienna cafe for every day of our stay, however the first time weused it, it was taken from us. Luckily this was our last day and as the Vienna Cafe was totally lacking in the sort of cheerful ambiance (or indeed any sort of ambiance!) we have found in cafes in Vienna, we wouldn't have gone back. Reception staff surly and unhelpful.
review from KAYAK -
5.0
Location Hot room, Uncomfortable bed
review from KAYAK -
8.0
The location is excellent. The atmosphere is unique and the quisine is gourmet There is a lot of noise from the street. Double glazing will improve the silence
review from KAYAK -
8.0
The services personnel helped switch our room after we realized that there were too many steps to climb to the second level (my knees find going upstairs difficult). Putting us in a room across from the elevator was so wonderful. Thank you so much for this consideration. Too, the room was comfortable and elegant. The buffet breakfast was amazing. We so enjoyed your venu and would reccommend it to others. The twin quilts that were on the king size bed under the spread - though this wasn't so uncomfortable as to make us complain.
review from KAYAK -
6.8
great location, very pleasant staff, very good breakfast offers 1) We used 3 rooms during our six days stay. All of them were missing proper plug-in spot for shaver in the bathroom 2) Bathroom safety in the first room was poor 3) We ordered tea pot in the room - only in the first room such a utility was provided
review from KAYAK -
7.6
Location, 1 minute walk to the main center square in Krakow. Also a really nice Hotel dating back to 1873, the staff were very friendly and helpful. No
review from KAYAK -
7.6
good location value for money food could have been better
review from KAYAK -
7.6
very friendly staff,an excellent central but quiet location,
review from KAYAK -
7.2
This hotel is absolutley fantastic and should be chosen streets ahead of the Novotel, Radisson and Sgeratons as it is full of charm. Fantastic location just minutes from the main square, great staff and beautiful rooms. I will be back for sure.
review from KAYAK
-
10.0
great location, helpful staff, clean, comfortable and elegant. if you're in Krakow, you can't beat the location.
review from KAYAK -
8.6
It's an old hotel with huge rooms and high ceilings. The breakfast is fine. The staff was always helpful. The beds were hard and there weren't enough pillows in the room. The top bed spread looks like it was installed 750 years ago when the hotel opened.
review from KAYAK -
8.0
The location is excellent. The atmosphere is unique and the quisine is gourmet There is a lot of noise from the street. Double glazing will improve the silence
review from KAYAK -
8.0
The services personnel helped switch our room after we realized that there were too many steps to climb to the second level (my knees find going upstairs difficult). Putting us in a room across from the elevator was so wonderful. Thank you so much for this consideration. Too, the room was comfortable and elegant. The buffet breakfast was amazing. We so enjoyed your venu and would reccommend it to others. The twin quilts that were on the king size bed under the spread - though this wasn't so uncomfortable as to make us complain.
review from KAYAK
-
7.7
Room was very nice and comfortable with big bathroom. Location of the hotel is great. Staff is friendly and allowed me a really early check in. A plasma or LCD TV would be better as the old TV's picture was not very good. It was strange that the door was not sound-proofed so you can hear if someone is talking outside or they can hear whats going inside...
review from KAYAK -
6.8
great location, very pleasant staff, very good breakfast offers 1) We used 3 rooms during our six days stay. All of them were missing proper plug-in spot for shaver in the bathroom 2) Bathroom safety in the first room was poor 3) We ordered tea pot in the room - only in the first room such a utility was provided
review from KAYAK -
7.6
Location, 1 minute walk to the main center square in Krakow. Also a really nice Hotel dating back to 1873, the staff were very friendly and helpful. No
review from KAYAK -
7.6
good location value for money food could have been better
review from KAYAK -
7.6
very friendly staff,an excellent central but quiet location,
review from KAYAK -
7.2
This hotel is absolutley fantastic and should be chosen streets ahead of the Novotel, Radisson and Sgeratons as it is full of charm. Fantastic location just minutes from the main square, great staff and beautiful rooms. I will be back for sure.
review from KAYAK
-
5.0
Large comfortable room (junior suite); good location for sighseeing Shortage of storage space. In a very large room there was only one wardrobe which was too short to hang up a skirt! Only 6 hangers. Small chest which would have been inadequate for a longer stay. Had to clear the tiny dressing table of promotional material to make space for toiletries, brush / conb etc. Small bathroom. Totally inadequate air conditioning. We were given a voucher for a free glass of wine in the Vienna cafe for every day of our stay, however the first time weused it, it was taken from us. Luckily this was our last day and as the Vienna Cafe was totally lacking in the sort of cheerful ambiance (or indeed any sort of ambiance!) we have found in cafes in Vienna, we wouldn't have gone back. Reception staff surly and unhelpful.
review from KAYAK -
5.0
Location Hot room, Uncomfortable bed
review from KAYAK
