Recent reviews
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8.0
I liked the how friendly the staff were. The valet worked out awesome for me as I flew there to pick up my new 'stang. Every time we called the front desk everyone was incredibly friendly and nice. I wish there was a mini fridge in the room. I figured that was standard nowadays but apparently not. I would definitely stay there again. First time staying in that section of Vegas. I loved how tall the bathroom counters were. For me it was the perfect height. No fridge in room was our major downside. One outlet by window did not work and there was limited bathroom counter space.
review from KAYAK -
8.8
The staff was courteous, the hotel is conveniently located. The room was clean. Housekeeping didn't bother us at all. When we had an issue the front desk was wonderful about addressing it. The casino was one of the less hectic ones, lots of food and convenience options around. Glad that they actually had a first aid kit and sewing kit available in their store. There were two outlets in the room and one of them didn't work at all, the one by the desk. There was also a problem with the boiler that caused the hot water to be effected on our first day there, we couldn't shower until after noon. The beds are below average in comfort and will leave you stiff. Probably bring extra padding if you have back problems.
review from KAYAK -
10.0
Are family enjoyed the Palace Casino and Hotel. It was a second time we stayed there and we will be back because the hotel staff was so friendly. Also we like the grand Café the food is good in the waitstaff is always Nice. Also the prices right so we like to eat their grand Café nothing better I didn't like the fact that two elevators were out of order. That's all I can think of that would be that they offer all the things anybody could ask or even a free shuttle to the airport so my complaint is very minimal indeed.
review from KAYAK -
7.7
The location is perfect. The elevators were among the slowest I have ever seen.
review from KAYAK -
4.5
Price Front desk representatives Room smells nasty Unfortunately all night water leaks inside in my room from tap floor. My last time too purchase online hotel room, I'm check in 00:45 after 30min. Waiting time check out 9:15 am. I'm sleeping totally 2hr.
review from KAYAK -
4.8
It smells so bad !!!!! All casinos stick like smoke ... this is so much worse ... I had to brace myself every time I came back in the door ....I will not stay here again
review from KAYAK -
9.7
We really enjoyed the stay in Plaza, and the location is great to visit the Freemont Experience. Be aware that there are 2 towers, and one is newer than the other. I would make sure to choose the newer one to ensure you get a better room. Maybe it's a bit far from the strip (you will need to take a taxi/uber)
review from KAYAK -
4.2
Remodeled rooms Hotel was under staff, 1 person to check in, 1 bellmen, 3 elevators not working, food in cafe waa cold. They need to hire more people.
review from KAYAK -
5.1
The hotel was pretty far off the Las Vegas strip, it was at least a 15 min car ride from there. The rooms were okay, not the cleanest rooms i have seen but good enough to spend the night. Seems like a good option to save a couple of bucks but at the end of the day, take it from me, if you are going to visit Las Vegas and be close to everything, look elsewhere, the crowd was a bit older and not the atmosphere that i was expecting, not that i was looking for a crazy party atmosphere, but it was kind of dead.
review from KAYAK -
6.8
The rooms were a bit modern and in the downtown area. It smelled like smoke which I won't take my family too. The rooms are dark so for business it's a bit hard to do work in the room on the computer. As its so dim and barely light.
review from KAYAK -
8.0
Very helpful stall. Left my cell phone there and Lost and Found were on the ball found it. Very please on the attention.
review from KAYAK -
2.2
They charged me two times - for resort fee 22/ per day. And as well hotel fee 30 per day !!!
review from KAYAK -
4.5
No maid service in my three might stay
review from KAYAK -
6.0
Hotel room is not clean ,I was check in than go to room before sleep I found it sheets and bathroom has a lot of hairs that's really bad
review from KAYAK -
8.0
All of the hotel staff was very friendly. Loved it. There wasn't anything I didn't like about it. Except that they could of had the pool open a little later.
review from KAYAK -
10.0
Great price , very clean room , was actually surprised how nice it was for the money. I think it would be nice to have adults only hours at the pool, Im all for family but sometimes its nice to hang at the pool have a few drinks with out kids screaming and running around and splashing about. Closing at 7 especially in the summer is way to early.
review from KAYAK -
9.7
The front desk staff was great and very helpful, Connie and Stacy, the valet pPual was great as well. Nice large spacious Jr. Suite. Construction on the the 3rd floor
review from KAYAK -
4.0
It was no hot water It was no hot water to take a shower and the ice machine didn't work
review from KAYAK -
7.1
The bed was comfortable and the room looked nice. The bathroom sink was strange. Not very functional and a Godawful smell came up out of the drain.
review from KAYAK -
6.2
It's far enough away from the main part of Fremont that it's quieter than most hotels in such close proximity. Great food in the lobby with fast options, the taco place is a must! The shower was broken and it was almost impossible to get even lukewarm water. We informed the front desk and they said they would take a look, if they did, they did not fix it. We ended up showering in our friend's room so we could have a shower that was not freezing cold. The pool was being renovated which we were not informed of when booking, but we still had to pay the $16 daily resort fee. We ended up sneaking into the pool at a different hotel some of our friends were staying at. The lobby smells really weird.
review from KAYAK -
8.0
We liked that fact we were right next to the old Vegas strip. They didn't have the pool done but the views made up the difference. The bed was ok a little hard boxy but worked. They need the housekeepers to clean everything. We still had toothpaste on the counter in the bathroom. But in all it was clean minus the sink. We were staying at the plaza and one of the waitresses were very rude. We stayed there for 4 nights and we were gambling there regularly and she had a fit because the one time (I don't drink alcohol) and the one time I was out and getting ready to put money in the machine she stopped and asked but when she seen I didn't have money in there yet and she was very rude, she said "Your not gambling it's only for people who gamble." And then walked away. Now mind you we were gambling and she gave me probably 3 drinks but I wasn't gambling at that point. The waitress earlier in the day even mentioned your from wi they all drink a lot. (This was said because we turned her down so many times.) We spent between the two of us about $500 just at the Plaza. After the issue with that waitress we went somewhere else for gambling. Because if you can't get a soda then what's the use in staying at your hotel and gambling. We obviously weren't winning.
review from KAYAK -
10.0
The staff was excellent, the room was comfortable and the view was great. We had been on an 18 hour trip and the check-in was a breeze. We slept so well in the amazing bed. Thank you for a wonderful experience. The valet parking was a block away and we had to carry our luggage through the casino from the back.
review from KAYAK -
7.1
The location of the Plaza is nicely located at the end of the historic downtown Las Vegas with a decent downtown casino floor hidden away from the Fremont experience crazy. They charged a $66 resort fee deposit hold upon arrival and claim to release $50 when check out. However they charged the full amount with no refund and we return our room at the condition we were given.
review from KAYAK -
4.2
We utilized Kayak.com to book two rooms at what we thought was a great deal. Upon check-in at the Plaza Hotel and Casino we were surprised to find out that we were to be charged an extra $15 per day and an extra $50 dollar "refundable fee" that has not yet cleared from the credit card (we fully paid upon booking). The $15 charges were not related to parking or room service but rather "resort fee". We could have booked a better room at a better hotel if we would have known about the "resort fee". We will never again utilize Kayak.com or the Plaza Hotel.
review from KAYAK -
7.7
Location across from Freemont street was excellent. Hot water makes a horrible news when being used in shower. Parking garage needs to be cleaned up. Walls are especially dirty.
review from KAYAK -
3.7
Location and appearance was okay. Customer service is horrible. I waited maybe more than an hour to get my room. Also for 235$ they gave me smoking room, after fighting with manager I get room for special need persons( disable room).
review from KAYAK -
2.0
Refrigerator not working, coffee machine was dirty
review from KAYAK -
2.0
location was good since i like downtwon. Hotel was a dump even though it was just remolded. I think they forgot to do the bathrooms. The elevator situation is the worst i have ever seen.
review from KAYAK -
7.7
Nice, clean updated rooms and they had free luggage storage Check-in was ridiculously slow. They only have 1-2 people working even if there is a line. Took us 30 minutes to check-in.
review from KAYAK -
2.8
Casino was ok. Close to Fremont experience. Hash House a Go Go was great. Outdated rooms. Pool area was dirty, empty beer cans all over, no seating and no shade. Hair dryer fell off wall, our door lock battery went dead and it took over a half hour for someone to come fix it while we were locked out of our room. Definitely won't be back.
review from KAYAK -
5.7
The housekeeping staff was great. We ate breakfasts at the Hash House A Go Go and the service was very cheerful and knew their menus. When we arrived, even though our room was completely paid for in advance, we were told that there would be a $15.00 charge for each night and a security deposit of $50. The final bill added tax to the $15. charge so it was actually $16.95 . The $50 was to be credited back to my account. The bathroom was terrible. No skid pads on the bottom of the very slippery tub, no hook on the back of the door to hang a robe while showering, no soap dish, absolutely no room and the worse part was no door on the dressing area, which contained the six coat hangers and too high sink (came up to my chest!) No long mirror to check on our appearance before leaving the room. Also the fan was so noisy we had to get maintenance and he cleaned it and it was still almost as noisy. We also had have directions on how to turn on the TV. I will not be staying there again nor will I recommend it to my friends.
review from KAYAK -
4.8
The only good thing at this hotel is the Hash House A Go Go restaurant. The sink was so high we had to raise our arms up to wash hands - might be ok if you're over 6 feet tall. The tv was difficult to figure out as was the AC unit - there were no instructions on how to operate either. I pre-registered and was still not given the room I requested. The first room we got had a broken safe, as did the second room. The third room was finally ok. I won't be staying here again.
review from KAYAK -
6.0
Rooms are big and nice. Very comfortable the restaurant should stay open a little later maybe could have a 24 hrs restaurant for late night people.
review from KAYAK -
7.7
The convince to Freemont street Nothing everything was perfect
review from KAYAK -
5.1
We got a great deal on the room, which is always nice. We got the room for $31 for the night. But they added a $16 fee as soon as we arrived- that's about a 50% increase. While we could afford it, it's underhanded to get a hidden fee like that. And they claimed it was for "Free' wifi and bottled water. It also smelled heavily of chemical cleaner.
review from KAYAK -
2.5
The rooms were comfortable The smell!!. The entire hotel had a stench of dirty old wet carpet, combined with the smell of tobacco. Security was also rude and less than helpful. The facilities were old and looked dirty. Parking is horrible and there is no direct access to the lobby, only to the back end of the casino.
review from KAYAK -
3.7
The room was renovated and spacious, and the location at the top of Fremont Street was a plus. Seedy elevators and parking garage, no coffee makers in rooms, and a McDonalds that had mysterious problems with their coffee brewers all weekend. Additional charges at check-in that were blamed on Kayak making it impossible to rectify. On hold for 40 mins trying to find location of nearest UrgentCare facility made me thankful I wasn't having a heart-attack!
review from KAYAK -
2.0
Customer service was horrible, the parking garage is only open 2 days a week and we had to park very far, two days in a row someone stopped by to check the shower and walked in without permission while I was in a towel and the other occasion sleeping. No microwave or refrigerator unless it was for an extra fee. Refrigerator alone was an extra 20$ a day fee. For that much extra I could have stayed at the strip.
review from KAYAK -
3.0
Bad. Real bad
review from KAYAK -
3.3
Location The rooms were very dirty outdated and the hotel and casino very hot!!!
review from KAYAK
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8.0
I liked the how friendly the staff were. The valet worked out awesome for me as I flew there to pick up my new 'stang. Every time we called the front desk everyone was incredibly friendly and nice. I wish there was a mini fridge in the room. I figured that was standard nowadays but apparently not. I would definitely stay there again. First time staying in that section of Vegas. I loved how tall the bathroom counters were. For me it was the perfect height. No fridge in room was our major downside. One outlet by window did not work and there was limited bathroom counter space.
review from KAYAK -
8.8
The staff was courteous, the hotel is conveniently located. The room was clean. Housekeeping didn't bother us at all. When we had an issue the front desk was wonderful about addressing it. The casino was one of the less hectic ones, lots of food and convenience options around. Glad that they actually had a first aid kit and sewing kit available in their store. There were two outlets in the room and one of them didn't work at all, the one by the desk. There was also a problem with the boiler that caused the hot water to be effected on our first day there, we couldn't shower until after noon. The beds are below average in comfort and will leave you stiff. Probably bring extra padding if you have back problems.
review from KAYAK -
10.0
Are family enjoyed the Palace Casino and Hotel. It was a second time we stayed there and we will be back because the hotel staff was so friendly. Also we like the grand Café the food is good in the waitstaff is always Nice. Also the prices right so we like to eat their grand Café nothing better I didn't like the fact that two elevators were out of order. That's all I can think of that would be that they offer all the things anybody could ask or even a free shuttle to the airport so my complaint is very minimal indeed.
review from KAYAK -
9.7
We really enjoyed the stay in Plaza, and the location is great to visit the Freemont Experience. Be aware that there are 2 towers, and one is newer than the other. I would make sure to choose the newer one to ensure you get a better room. Maybe it's a bit far from the strip (you will need to take a taxi/uber)
review from KAYAK -
8.0
Very helpful stall. Left my cell phone there and Lost and Found were on the ball found it. Very please on the attention.
review from KAYAK -
8.0
All of the hotel staff was very friendly. Loved it. There wasn't anything I didn't like about it. Except that they could of had the pool open a little later.
review from KAYAK -
10.0
Great price , very clean room , was actually surprised how nice it was for the money. I think it would be nice to have adults only hours at the pool, Im all for family but sometimes its nice to hang at the pool have a few drinks with out kids screaming and running around and splashing about. Closing at 7 especially in the summer is way to early.
review from KAYAK -
9.7
The front desk staff was great and very helpful, Connie and Stacy, the valet pPual was great as well. Nice large spacious Jr. Suite. Construction on the the 3rd floor
review from KAYAK -
8.0
We liked that fact we were right next to the old Vegas strip. They didn't have the pool done but the views made up the difference. The bed was ok a little hard boxy but worked. They need the housekeepers to clean everything. We still had toothpaste on the counter in the bathroom. But in all it was clean minus the sink. We were staying at the plaza and one of the waitresses were very rude. We stayed there for 4 nights and we were gambling there regularly and she had a fit because the one time (I don't drink alcohol) and the one time I was out and getting ready to put money in the machine she stopped and asked but when she seen I didn't have money in there yet and she was very rude, she said "Your not gambling it's only for people who gamble." And then walked away. Now mind you we were gambling and she gave me probably 3 drinks but I wasn't gambling at that point. The waitress earlier in the day even mentioned your from wi they all drink a lot. (This was said because we turned her down so many times.) We spent between the two of us about $500 just at the Plaza. After the issue with that waitress we went somewhere else for gambling. Because if you can't get a soda then what's the use in staying at your hotel and gambling. We obviously weren't winning.
review from KAYAK -
10.0
The staff was excellent, the room was comfortable and the view was great. We had been on an 18 hour trip and the check-in was a breeze. We slept so well in the amazing bed. Thank you for a wonderful experience. The valet parking was a block away and we had to carry our luggage through the casino from the back.
review from KAYAK
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7.7
The location is perfect. The elevators were among the slowest I have ever seen.
review from KAYAK -
6.8
The rooms were a bit modern and in the downtown area. It smelled like smoke which I won't take my family too. The rooms are dark so for business it's a bit hard to do work in the room on the computer. As its so dim and barely light.
review from KAYAK -
7.1
The bed was comfortable and the room looked nice. The bathroom sink was strange. Not very functional and a Godawful smell came up out of the drain.
review from KAYAK -
7.1
The location of the Plaza is nicely located at the end of the historic downtown Las Vegas with a decent downtown casino floor hidden away from the Fremont experience crazy. They charged a $66 resort fee deposit hold upon arrival and claim to release $50 when check out. However they charged the full amount with no refund and we return our room at the condition we were given.
review from KAYAK -
7.7
Location across from Freemont street was excellent. Hot water makes a horrible news when being used in shower. Parking garage needs to be cleaned up. Walls are especially dirty.
review from KAYAK -
7.7
Nice, clean updated rooms and they had free luggage storage Check-in was ridiculously slow. They only have 1-2 people working even if there is a line. Took us 30 minutes to check-in.
review from KAYAK -
7.7
The convince to Freemont street Nothing everything was perfect
review from KAYAK
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4.5
Price Front desk representatives Room smells nasty Unfortunately all night water leaks inside in my room from tap floor. My last time too purchase online hotel room, I'm check in 00:45 after 30min. Waiting time check out 9:15 am. I'm sleeping totally 2hr.
review from KAYAK -
4.8
It smells so bad !!!!! All casinos stick like smoke ... this is so much worse ... I had to brace myself every time I came back in the door ....I will not stay here again
review from KAYAK -
4.2
Remodeled rooms Hotel was under staff, 1 person to check in, 1 bellmen, 3 elevators not working, food in cafe waa cold. They need to hire more people.
review from KAYAK -
5.1
The hotel was pretty far off the Las Vegas strip, it was at least a 15 min car ride from there. The rooms were okay, not the cleanest rooms i have seen but good enough to spend the night. Seems like a good option to save a couple of bucks but at the end of the day, take it from me, if you are going to visit Las Vegas and be close to everything, look elsewhere, the crowd was a bit older and not the atmosphere that i was expecting, not that i was looking for a crazy party atmosphere, but it was kind of dead.
review from KAYAK -
2.2
They charged me two times - for resort fee 22/ per day. And as well hotel fee 30 per day !!!
review from KAYAK -
4.5
No maid service in my three might stay
review from KAYAK -
6.0
Hotel room is not clean ,I was check in than go to room before sleep I found it sheets and bathroom has a lot of hairs that's really bad
review from KAYAK -
4.0
It was no hot water It was no hot water to take a shower and the ice machine didn't work
review from KAYAK -
6.2
It's far enough away from the main part of Fremont that it's quieter than most hotels in such close proximity. Great food in the lobby with fast options, the taco place is a must! The shower was broken and it was almost impossible to get even lukewarm water. We informed the front desk and they said they would take a look, if they did, they did not fix it. We ended up showering in our friend's room so we could have a shower that was not freezing cold. The pool was being renovated which we were not informed of when booking, but we still had to pay the $16 daily resort fee. We ended up sneaking into the pool at a different hotel some of our friends were staying at. The lobby smells really weird.
review from KAYAK -
4.2
We utilized Kayak.com to book two rooms at what we thought was a great deal. Upon check-in at the Plaza Hotel and Casino we were surprised to find out that we were to be charged an extra $15 per day and an extra $50 dollar "refundable fee" that has not yet cleared from the credit card (we fully paid upon booking). The $15 charges were not related to parking or room service but rather "resort fee". We could have booked a better room at a better hotel if we would have known about the "resort fee". We will never again utilize Kayak.com or the Plaza Hotel.
review from KAYAK -
3.7
Location and appearance was okay. Customer service is horrible. I waited maybe more than an hour to get my room. Also for 235$ they gave me smoking room, after fighting with manager I get room for special need persons( disable room).
review from KAYAK -
2.0
Refrigerator not working, coffee machine was dirty
review from KAYAK -
2.0
location was good since i like downtwon. Hotel was a dump even though it was just remolded. I think they forgot to do the bathrooms. The elevator situation is the worst i have ever seen.
review from KAYAK -
2.8
Casino was ok. Close to Fremont experience. Hash House a Go Go was great. Outdated rooms. Pool area was dirty, empty beer cans all over, no seating and no shade. Hair dryer fell off wall, our door lock battery went dead and it took over a half hour for someone to come fix it while we were locked out of our room. Definitely won't be back.
review from KAYAK -
5.7
The housekeeping staff was great. We ate breakfasts at the Hash House A Go Go and the service was very cheerful and knew their menus. When we arrived, even though our room was completely paid for in advance, we were told that there would be a $15.00 charge for each night and a security deposit of $50. The final bill added tax to the $15. charge so it was actually $16.95 . The $50 was to be credited back to my account. The bathroom was terrible. No skid pads on the bottom of the very slippery tub, no hook on the back of the door to hang a robe while showering, no soap dish, absolutely no room and the worse part was no door on the dressing area, which contained the six coat hangers and too high sink (came up to my chest!) No long mirror to check on our appearance before leaving the room. Also the fan was so noisy we had to get maintenance and he cleaned it and it was still almost as noisy. We also had have directions on how to turn on the TV. I will not be staying there again nor will I recommend it to my friends.
review from KAYAK -
4.8
The only good thing at this hotel is the Hash House A Go Go restaurant. The sink was so high we had to raise our arms up to wash hands - might be ok if you're over 6 feet tall. The tv was difficult to figure out as was the AC unit - there were no instructions on how to operate either. I pre-registered and was still not given the room I requested. The first room we got had a broken safe, as did the second room. The third room was finally ok. I won't be staying here again.
review from KAYAK -
6.0
Rooms are big and nice. Very comfortable the restaurant should stay open a little later maybe could have a 24 hrs restaurant for late night people.
review from KAYAK -
5.1
We got a great deal on the room, which is always nice. We got the room for $31 for the night. But they added a $16 fee as soon as we arrived- that's about a 50% increase. While we could afford it, it's underhanded to get a hidden fee like that. And they claimed it was for "Free' wifi and bottled water. It also smelled heavily of chemical cleaner.
review from KAYAK -
2.5
The rooms were comfortable The smell!!. The entire hotel had a stench of dirty old wet carpet, combined with the smell of tobacco. Security was also rude and less than helpful. The facilities were old and looked dirty. Parking is horrible and there is no direct access to the lobby, only to the back end of the casino.
review from KAYAK -
3.7
The room was renovated and spacious, and the location at the top of Fremont Street was a plus. Seedy elevators and parking garage, no coffee makers in rooms, and a McDonalds that had mysterious problems with their coffee brewers all weekend. Additional charges at check-in that were blamed on Kayak making it impossible to rectify. On hold for 40 mins trying to find location of nearest UrgentCare facility made me thankful I wasn't having a heart-attack!
review from KAYAK -
2.0
Customer service was horrible, the parking garage is only open 2 days a week and we had to park very far, two days in a row someone stopped by to check the shower and walked in without permission while I was in a towel and the other occasion sleeping. No microwave or refrigerator unless it was for an extra fee. Refrigerator alone was an extra 20$ a day fee. For that much extra I could have stayed at the strip.
review from KAYAK -
3.0
Bad. Real bad
review from KAYAK -
3.3
Location The rooms were very dirty outdated and the hotel and casino very hot!!!
review from KAYAK
