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The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
Rooms were superb. Service was excellent.
Excellent location friendly staff
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
locations Cleanliness of my room
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
The staff were extra friendly. The spa is closed on weekends.
Excellent location and helpful staff Slightly disappointed with the standard of the bed for a quality hotel
The hotel was superb! Clean, stylish, friendly and helpful staff. Only one thing - the room was hot and airless at night.
Good quality of decor and fittings in rooms and public places. Excellent position for enjoying central London.
Good sized suite. Usable fridge space. Modern decor. Good security. Restaurant staff nice. Small reception area makes it feel cramped and busy. No pool. Didn't get a room with a good view.
Convenient and good value Air conditioning not working properly
very good location in central London Lengthy wait for lifts
convenient location, clean and smart room - good internet connectivity, comfortable bed, friendly and helpful staff the room was too hot...and unable to open window or reduce temperature
We stayed in the executive studio and we had everything we needed. Lovely modern design - very comfortable. Great bathroom. Close to Waterloo Station. Very friendly reception staff.
Excellent location, spacious rooms, very good bathroom. Although the staff were quite good, there were some times when we had to ask for some basic services more than 10 times. We stayed for a week, first 3 days room service was good, after that room attendant didn't even bother to swipe the floor-the layers of dust were amazing.
I didn't stay, my boss did and they upgraded him even though he was only staying one night! Location is very good and staff friendly
I liked the apartment style of our room and the ease of registering. The room was very well designed with a contemporary feel to it and the views were spine tingling! I would definitely choose this hotel again.
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
close to all the things London has to offer spa pool and surrounds should be renovated
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
It was very peacefull great place to relax no
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
I did like the complimentary promotional products. I changed the room when I checked in So that my nephews would have a seperate room. The room (450) had cigerette burns in the carpet and smelt of smoke especially the curtains- I am not a smoker.
The hotel is very good, and worthed for the amout of money
Partial view of the river room was given when we expected a blocked view one due to the special rate booked which made us quite happy. Some items were missing like pan and cutting knive when we arrived but was quickly replaced when we asked from the housekeeping. tv in the living room was not working but was quickly repaired. The hotel was very gracious with welcome basket of cereals, mineral waters, chocolate bar, and jam. Two bottles of free mineral water everyday. Beds were made every night with chocolate given. Free wi-fi internet in the room as well as in all areas in the hotel and free access for computer use in business center were very convenient. Vauxhall underground station could be reched within 5- 10 min. We were very satisfied
excellent staff, and service. The chino latino restaurant is very good, the chef deserves the honor.
Staff were very helpful and friendly. When my husband left his mobile in the taxi, they arranged to have it returned in about 2 hours. On request, they also gave us a view of Westminster and changed our original room. The room cleaning and servicing was a little erratic. Sometimes different things were not replaced, such as dishwashing tablets, but as soon as housekeeping was contacted, missing items were brought to the room straight away.
Upgraded to larger room - very comfortable room Remote from tube and difficult to get taxi
We were upgraded to a 2 bedroom suite with a river view- fantastic! It was quite far from the tube
From the moment you walk through the door you are treated like royalty - my only disappointment was that I was only staying the one night - suites superb, staff warm, friendly and very helpful - unlike the obnoxious staff that I have encountered at other 5 star hotels Nothing - everything fantastic
This was an amazing modern hotel that I had a really good young vibe but also took really good care of my husband and I and her 16-month-old child. They be provided a travel cot with a goose down blanket and the staff was very pleasant with him especially in the restaurant/lounge. Service was excellent the only downfall was it took the kitchen longer than normal to get food out in the restaurant.
very nice hotel , the staff are all wonderful and helpful. very close to the eye of London, the nearest tube ( vauxhaull) is five minutes walk, the bus stop is at the hotel entrance.all and all this hotel is a five star with good value for your money.
The location of the hotel and great value for money.The room was very comfortable with a well equipped bathroom. There were several holes in the bed sheets (lack of attention to detail)!
The staff are very welcoming. The breakfast is very good and fresh. Our room was very comfortable and the bathroom very modern and stylish.
i asked staff to show me the where the stairs were as i do not like treveling in lifts, they said that there were no stairs for guests,although we were pleased with everything that you hotel has to offer including the comfort and clenliness of the rooms i will not choose to stay at your hotel in the future.can you please reply to this comment at your earliest convenience
comfort and location The airconditioning was not working in the first room and I had to insist on moving before being moved to an apartment where the TV was not working!
Fantastic hotel, staff very friendly
Very nice hotel well worth £25 extra for a great veiw of River and Westminster nice room great bathroom nice freindly Bar. Staff were great
Remote to TV etc. didn't work. Wall picture falling off, couldn'y get a cup of coffee at 9.30 (machine being serviced
the staff the beds were uncomfortable
location volume of noise of air conditioning and the efficiency of it
Due to front renovation no proper sign boards kept. Found it difficult to reach on the first day.
the room made you feel very relaxed and the hotel was kept very clean. the location was perfect for everything we needed.
excellent check in and check out by staff dirty hallways, staff forgetting out tea or coffee each morning at breakfast
Great location, very clesn, no problems
Excellent free left luggage service None
excellent location, nice staff, pleasantly surprised in over-expensive london
Location near the eye puts tourists in the middle of the action. Staff was great - friendly and responsive. Hotel is clean and well maintained. Great value for London. Very satisfied - would recommend this hotel to any tourist visiting London on a budget. This is a "value" hotel - if you want curb service for luggage, deluxe rooms, and special help with arrangements go elsewhere. The staff, however, makes every effort to provide assistance.
The location is excellent. Many sites in walking distance; close to transportation. Made two separate requests for wake up calls (on different days) and got neither wake up call!!
Conveninet location Exceptionally poor layout for breakfast
Great location, very clean and very quiet. Close to tube. Hotel needs a ramp at the entrance for people with heavy baggage. It's an older building without air conditioning although fans are provided. If it is a very hot day room might be uncomfortable. It was not hot on our day.
the staff were all helpfull and friendly Breakfast was excellent . Location was great.and Bar staff very friendly
Nice and Quiet...Good location A box of tissue (Kleenex) would be good and air conditioning...wasn't too hot when we were there though so the room only was warm in the afternoon.
Minutes from everything you need access to. Lots of things to do and the staff was extremely helpful for suggestions. No a/c just a small fan but it sounds like it doesn't get too hot so we understand.
Cold plates at breakfast not enough coffee mugs dirty trays
Excellent location, good large rooms with everything you would need for a short break, friendly and helpfull staff None
Attitude of the staff, friendly and not supersilious. I forgot ot mention that the shower in my room sprayed directly onto the opposite wall rather than in the shower tray
The location of the Hotel. The cleanliness. The staff.
front guys were terrible. we reserved taxi in the dawn for the airport but they didn't even checked. it we get the taxi by ourselves we were late for the bus for the airport inthe 3 o clock in the morning
Good facility's, new Hotel, central location.
lovely hotel very central would deffinately stay here again.
It was quiet, lobby was clean and modern. The room was much smaller than expected, for 3 people it was very tight. We had only 2 sets (like coffee cups, shower fluid). The view was very disappointing. Hotel is far from metro station in nasty area.
The Breakfast was very good. The rooms were a good size too. The rooms were boiling hot. they are installing air conditioning at the moment, but our room did not have any, and it was uncomfortable, and unbearable to sleep in.
My wife and I both enjoyed the friendly atmosphere The hotel was too warm!
Bathroom exceptionally poor.
Location We staying in hotel for 2 nights and at 8am both mornings workmen where outside our hotel They where really loud and drilling. We complained as we where not warned about this but where told we could not be could not be moved.
Relaxing lobby area, good location, no issues
Profesional staff and Good value for money, good location Relatively small rooms as for US traveler, need to book on line to get the best price, even as HHonor member
Great breakfast! Clean and comfortable rooms
The room was very clean and beds comfortable, upkeep of rooms to a good level too Some of reception staff weren't very cheerful, making us think twice about asking for help when we had an issue with a broken socket in our room
the Coffee lounge there was no remote control for the fan
Booked 2 rooms. One room did not have heat. Hotel staff could not fix. No hot water in bathroom.
Excellent for location for business next day. Room was good and staff were friendly and helpfull
location No Hotel bar
Not having a retaurant
good value.Useful position
easy walking distance to central london outside the congestion zone
Room carpet needed cleaning. Room 12. Bathroom could be cleaner
Good location, friendly staff The bed was broken in first room, however the staff did immediately relocate us
Staff were very friendly, the room was large, comfortable,fully equiped and clean. There was very little traffic or other noise. Breakfast was very good, with lots of choice.
This is a cozy hotel with friendly staff. It is very convenient to the tube in a fine location. This is not a bad point, but the dinner I chose could have used some improvement. The chips were great, but the fish was fair. Still, it was a decent meal for the money.
The quality of the bed, the luxury of the room, the nice help at the reception.
Staff were very polite and hotel was very clean andf well kept We've stayed in 4 star hotels that were more affordable yet much nicer in terms of decor and furnishings E.G. riverside plaza!!
It was clean and tidy and close to what I have to do in London. The room was quite and I could not here any pub or road noises and it was nice with the park close. Yes I would recommend the Windmill to anyone coming to London.
It was easily situated by the common close to tube and all shops. Great to walk on the common. Hotel very comfortable and enjoyed our stay. We will return!
A great location on the common, close to public transport and nice rooms
The windmill benefits from a great pub with good english beers and also great food. Breakfast is excellent too.
Very lovely hotel, which was clean and tidy The shower didn't work
Great location, nice breakfast area and a nice room Staff average
The staff were very helpful and pleasant, and there is a nice relaxed atmosphere in the lounge and bar area downstairs. The rooms are very clean. The hotel rooms are not airconditioned and the windows only open a few inches. Many rooms face east so on a warm day it can be quite unpleasant in the rooms in the morning. It is also very noisy as the hotel is on a busy road and opposite a police station.
rooms were clean but the decoration and carpeting in the corridors was poor, not giving a good first impression
Location and value for money noisy
Very good location, only 7 minutes walk to London Eye, Big Ben. Parking place in the front of the hotel, very friendly staff, Flat TV in the room 2 star hotel for 4 star prices, very expensive, very poor breakfast, rooms small and old furished, no air condition, only a fan in the room !!!, windows can be opened only 10cm, small bathroom, shower very small, old and broken, was repaired after complains. No safe, noisy area
the location too noisy. Hotel is adjacent to the police station and hospital. You can hear sirens all evening. Never got a decent sleep. Breakfast was poor, not available on time, delayed. Room was not good enough for its cost vs. other hotels in the city. There is no airconditioning, hotel provides an electric fan. Cant close the windows to block off the noise (sirens) because the room gets too warm.
We only had one towel in the bathroom although we were a couple, only to find out that the second towel was apparently in a drawer in the room upon checking out. No one told us about it upon checking in. Then a fire alarm went off during the night. No one communicated with us whilst standing in the foyer for 45 minutes, not the staff nor the fire officers ... All of a sudden everyone just moved back to the rooms, surely we should have been advised what caused it and told everything is fine, you can go back now and sorry for the inconvenience? Otherwise it was clean and the location good.
Excellent situation close to North lambeth Tube station. Parking space for cars available at reasonable rate. In front of the Imperial War Museum. Clean and friendky staff.
easy access to Waterloo Station Breakfast was ok but not enough places to sit and very disorganised
Staff very nice & helpful No air conditioning in the room (Very hot weekend)
acessible to Waterloo and the bar
Helpfulness and cheeriness of the staff
Staff was nice. A kettle!!
the hotel was clean comparing to the standard no reception 24h
The location - far from the center and not very secure.
Great location and transport available 24 hrs. Close to many tourist attractions. Hotel staff was very friendly and helpful. Free internet and McDonalds right next to the hotel. The bathroom was bit small, but alright.
the co-resident mouse in next twin bed.! probably the mouse
the access from the rail sation, buses stop was good and easy to reach
Friendly reception,Television and shower. and nice and quiet!.
Basic, but clean, cheap and perfect WLAN. Keep in mind there is no breakfast served and the neighbourhood is really outside central London.
Speaking on behalf of the guests:The location and rate. I am speaking on behalf of the guests:The receptionist was rude when I asked what room number we were staying in, as he sarcastily said 'of course I will tell you your room number', he showed no charm or any concept of what a receptionist's attitude should be vis a vis good customer service, a smile doesn't cost anything and means a lot. He would actually put you off going there again and indeed the group I am speaking on behalf of won't, nor recommend it.
The room was clean, warm, close to the centre of the city.
Cheap and cheerful Niose from tubes and soundproofing from other room
Breakfast and dining room
The room was clean and the en-suite bathroom has been recently renovated. Not much space but enough! A minor thing: I would have liked one more towel (we had only 1 each)
It was just 5 minutes from Brixton Accadmy by car. The breakfast was very poor.
The friendly staff and the fact that it is near to the Oval and close to where I need to visit in London.
Welcoming and helpful staff in spite of a very brief stay.
go to the Brixton academy concert too much expensive for the value, not enought twin rooms, rooms with one double bed!!!
Location - it was very close to oval underground station Poor breakfast - only toasts and cereal, some dirty, cracked walls in the room.
good staff first impression outside is grim, plants or something to cheer it up
The hotel was very clean,close to the underground and there where many bus stations close by.Really helpfull stuff.Many pubs and places to eat close by!great value for money. There wasnt any stairs and not all rooms have private bathrooms.
Quite pricy (£35) for a small room with shared bathroom and no breakfast or kitchen facilities
The environment was neat and the hotel is close to a bus stop. The double room was too small to be so-called. Facilities for writing like good table and chairs were not availble. Receiving guests was difficult as furniture was not provided for this.
Location near railway station and other public transport Hard to find staff to talk to
Everything was very clean, which is very important for the people who shared the bathroom with other guests. I really liked the shower! The girl at the reception was really helpful on the phone when we had trouble finding the place. She was also very nice to give us some advice on where to have a good pizza! It was a bit hard to find. And the Clapham Common underground station is a good 13 minutes walk far! Which is very tiring if you have big and heavy luggage with you and you don't really know where to go. Also I wasn't aware of the bus service available. I could hear every step taken by the guests in the above room and the tv was way too high on the wall, I could barely hear it. Tea making facilities would be nice in the room.
everything all right,good staff,clean room..
Very nice hotel, well cared for, and simple with no frills. Exactly what I wanted and at a good price for London. None apart from the short commute and initial finding the place. The price and nice room made up for it for a budget, low maintenence traveler.
Room was very clean and spacious. Room was a little far out, right at the back in the annex of the hotel. Also, breakfast was not a particularly pleasant experience, this was not due to the hotel staff, rather other guests who were there at the same time.
The rooms were really good and beds were very comfortable I didnt like the other guests banging on doors and generally being very noisy through the night
Nice hotel, friendly staff, good breakfast, the room was clean and well heated.
the comfortable and clean place
Excellent room for the money - especially in the London area. Very helpful and pleasant staff. Will definitely stay again when in the area.
Room was basic but clean Most staff could be friendlier, more choice at breakfast, bed uncomfortable
Well maintained, in fact, I'm sure the hotel has been refurbished to a high standard since my last stay in 2007. The breakfast room could be set out better to accommodate individuals, couples and families who wish to dine together rather than the large communal place setting of the tables.
Courteous, helpful staff, good car park, reasonable breakfast, comfortable room
Free parking, near station. Near shops and eating facilities. Hotel is easy to find and reach when driving in London.
the cleanliness of the room