Would you like to save as your currency permanently or for this visit only?
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
the novelty of staying in an ocean liner the value for price, the staff, the size of the room, the parking, the lack of amenities onboard, the check-in process,
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
I love the concept of The Old Ship and the stateroomsecond as well as it being right on the water. The front desk staff was really rude. He just had an attitude the whole time and didn't want to accommodate us. We thought that we booked a room with two queens but it only had two twins and he was just very snobby about it. The rooms were very hot the air conditioner barely worked. I feel for the price it is not worth it. If they are charging over $200 a night, that's including tax, there needs to be a lot more luxury to the hotel. The toilet did not flush very well in the bathtub was uneven. It really needs a facelift.
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
What I like is the history about the Ship and the Location. I understand that there is an investment proyevt to improve the condition of the ship, incluían Public Areas and Rooms. Great view from the Decks. A lot of Potential to be a nice lace that was before. Get the Ship back in good shape and not just take advantage of the name! (This is for the Operators) My room was M216 I did not like the conditions of the room. It was not clean! No mentioned in the reservation that will be inside room! Big difference! Items were really old and rusty mainly in the Bathroom! Shawrr door, one light bulb missing, the chain of the lock at entrance door broken, I went to get ice and the bucket had brown water with a plastic bag!! And the door of the Air Conditioning, which was above the bed was showing further prints All over in a white door! The hotel should not rent this rooms anymore!
The staff was knowledgable and very friendly. The historical information was incredible both posted and what staff knew. Being able to explore many places on the ship on our own was really fun. Wish there was a microwave in the room.
There was no hot water in the shower. I told the staff I was sick and needed my room right away and they didn't really seem to care.
The ship was a grand experience! Love the history lots of things to explore. The beds were comfortable! I liked the original fixtures in the room. I can only image the people long ago entering the rooms and using the ship! Food was good! We ate in The Chelsea Chowder House and Bar. Slightly priced but the food was excellent and service was outstanding!!! Paying for the use of the WIFI And parking that seems odd to me because back east those items are free?! Other thing drove nuts--the walls seemed to be paper thin the 3-women in the cabin next to us were so loud!! It was a joy when they left the room or went to sleep!!!! However I understand that would not be an issue when the engines would be humming at sea!!
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
I absolutely loved exploring! After being out Kate and freezing, it was so nice to come back to a warm and toasty room. Wished I was able to stay longer. My suitcase was super heavy and I got a small blister from carrying it; I kept Hopi g that there would be someone with a cart around to help. It's ok though. A tour guide going through the hallway woke us up in the morning.
I loved the feel of the golden age of ocean liners onboard. My girlfriend and I decided to stay the night before our cruise on Carnival the next day, which is conveniently located next to the ship. I wish more areas were open to guests such as the 1st class pool and grand ballroom.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Being local to the beach and many restraraunts. The room smelled horrible and the view I paid for was blocked by a tree.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
The view Rooms were to small
Great Location to the Queen Mary and restaurants. Issues with wifi.
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
The view from the room was great & staff was great!
The staff was fantastic and the room was very clean Our only complaint was the poor quality mattress and the thin walls.
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
Location was perfect. Room was nice. Room i was confir.ed with kayak was not available. Required a double and she kept insisting i take a king. Showed her my email.. the she found a room on the underground floor.. that had double veds.. after much hassle. Then after we checked out.. we went bac 2 hrs later to retreive a forgotton jacket and it was missing. Cleaning staff didnt find it.. it was specifically lEft in the clost. Only way it could have dissappeares was if someone took it .
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
The location is nice. The view was good. Fast service. They need to be green. The doors made a lot of noise when they closed. No low flow toilets. The shower handle was lose.They should have chargers for Mac products.
overnight parking was too expensive!
I loved the location and the architecture...The staff and food were excellent.. That I had to pay for wi-fi
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
clean rooms, luxury, close to restaurants, beach and boutiques.
very clean, spacious room, great bet and pillows. Dated in its amenities. For example, checking in late evening, only limited room service is available, and no wine or beer offered. Internet service is not free. Exercise room was limiter. Least favorite thing was the view of the office building next door.
dirty and the employees were rude
Liked the service of the staff; Liked the comfortable bed; Liked the cleanliness of the bathroom
Friendly staff from top to bottom. Clean rooms and prompt service. Parking structure was a little confusing with elevator locations and signage directing to main lobby from parking structure.
The room was spacious, clean and had a nice view. The pool was small and needed an update
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
comfort, location, and view the people
And prRoom was nice. But the staff was very helpful
Comfortable room. Nice bathroom. Price was too much.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
J'aime boucoup le location. J'aime pas de petit roms et parking.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Everything was great No shuttle service
Clean. Upscale. Comfortable Cost per night
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
I would recommend a water view. It was a great! Nothing
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Nice waterfront location Hard to fine by drivers
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
rely was normal hotel,nothing is spacial
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Pillows and beds are perfect.
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Rooms were lovely and reception staff were very friendly
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
I had a roof over my head "Harbor view" was probably 20% of viewable area from room window. Other 80% was a corporate building about 40 feet away from the Courtyard hotel. Construction noise on the floor above mine sounded like a drumset above my room. Parking is $19. Only one room key worked. No room pictures on the website (as of 10/18/2015), so it's a roll of the dice on what you're getting since they are "renovating" rooms. Expensive, even for the basic room. Entire hotel smelled like they had experienced flooding/water damage. Very strong musty aroma.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
The on site restaurant was very good. The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.
Location if hotel And cleanliness. the pool looked deceptivly large on the website. It was basically a giant hot tub. The staff was not accommodating. I wanted an earlier check in @ 2:15, I had three small children and apparently no rooms were clean. The breakfast was shady at best and not much room. I had to take the food into my room. This is the last Best Weatern I stay in.
The rooms were spacious and very clean. No complaints.
clean & great location THe undisclosed fee to park at hotel. $10 a night which was never disclosed on either website, NOT RIGHT!!!!
Great Location for the Convention Center, lots of restaurant's in the area, and the comp. breakfast was good The comp. breakfast should be extended to 10:30AM , Refrigerator in rooms would be good improvement. The coffee pot and ice bucket should not be kept in the bathroom, its unsanitary
In the middle of Long Beach downtown. You could walk to local restaurant. Free breakfast was good. Nothing I didn't like
It was clean and comfortable . I liked that it had things you might forget like a razor , sewing kit, toothbrush , ect. Not enough seating area at breakfast.
Staff friendly Parking could have been better, no big deal, we arrived late!
Location was great. 15 minute walk to the Pike and waterfront location. Close to restaurants, and shopping. The room was clean and comfortable. Staff was very friendly and plenty of parking. The pool was a little small.
Cleanliness and friendly AM staff No room service
It was so close to shoreline and pine avenue You could hear through the rooms
The hotel is clean and the rooms look modern and up to date. The location in downtown Long Beach is pretty central if you want to be in Long Beach. Two double beds instead of two queens, lots of sound traveling between rooms, not a very good shower, room was on the smaller side, check-in issues were an annoyance and were due to staff's actions. Price quite high for what we got.
Convenient drive from there to the funeral I was attending the next morning. Easy check out Parking fee and got the very last parking spot at night
It was value for money and the staff were great! There were not enough facilities in the room
Rooms looked modern It was over priced. Def not a 3 star. Bugs in room. Bad area! No tv signal even worse was the Internet signal!!! I would and will not recommend Hotel Current! Place.
Good money value - better than expected Cleanliness and nice furniture Lots of lighting in the room Breakfast only starts at 6:30AM Difficulties to excess wifi through multiple devices
The rooms were very big. Bathroom was great.
The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon. It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.
The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon. Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.
the staff at the Varden is absolutely incredible. The owner is almost always present, and the staff clearly follows his approach to making guests feel welcome - friendly, full service, helpful. They generally work hard to exceed every expectations. Whether offering a bottle of water, asking how things are going, or helping with printing boarding passes and finding a good restaurant, they make you feel welcome, and ensure that your trip goes smoothly - great service, great renovation of an old hotel, unique property, and close to everything you need (wonderful and diverse cuisine, convention center, big box stores, if needed, etc.) There is nothing to not like!!!
Clean. Excellent staff. Would be good location if taking cruise the next day. Very small room and bed. Noisy door slaming with every entry went on all night long. Downtown location had traffic, sirens, light rail noises all night. Lacks double pane windows to keep out noise.
The staff were super friendly and helpful. Although the design is modern, it is not practicle: 1. The small size of the sink and the shelf above it makes it very messy and difficult to brush teeth or shave. 2. Using the clothes hangers impedes the view of the TV! Finaly, the carpet was not clean. Within an hour of changing to new socks, the bottoms were black.
I have never had better service from any hotel even as a Platinum or Diamond Member of the big chains. The staff made my stay at the Varden nothing less than a pleasure.
The best service ever from wonderful staff who really make me feel like a guest instead of a paying customer. That combined with a perfect location for Long Beach make the Varden a great choice. The rooms were a bit small and the window looked onto a brick wall.
The rooms are really clean, cosy. Hotel staff's really welcoming and helpful. The price is maybe be expensive.
Excellent - I coulde not fault the Hotel - Hope to visit again next year!
The staff. Parking lot for $10 next door. Really hated the smell of the hotel just walking through the door!! It was like child Poop!! Really...all over the place, for the 2 days we've spent there...I Don't know if there was any problem or what!It was really discouraging to go to the hotel...Rooms and beds are much smaller than they appear to be on the website!The bed is too soft, u wake up in the middle of the night with back pain...Very noisy door slamming with every entry, could even hear the snoring next door! The bathroom is so badly ! Too big area for the size of the room. Yet the shower is so claustrophobic! But what I really hated about the hotel was the smell...I Am really sorry but I would recommend this hotel.
Central to downtown long beach and the convention center. This staff here were all so nice and helpful. Orlando and Tracy (I think that's her name, smaller woman with a cute accent) were especially helpful while checking in. Rooms are cozy and AC was cold! They have a cute little lounge area where they offer wine certain hours of the day! I drank an entire bottle my first night. Great experience, my boyfriend and I will most definitely be staying here next time we come for a convention. Shower heads are a little intense. maybe too high?
Andrea and the rest of the staff were just great. Everyone tried very hard -- Very tight quarters...couldn't brush your teeth w/o hitting your head on the shelf. Tv too high (but very nice way up there), neck ache like hospital bed. No elevator for disabled people like me-you should definitely point this out on your website. Making a fuss after the fact makes the disabled person feel embarrassed. No bathtub.
The very friendly welcome. The location near animated street. The easy parking. Wi-fi service. The breakfast (very limited choice in a tiny room). The washbasin in the bathroom, much too small.
One block from transit, two blocks from food. Staff was awesome Shower was only thing that was a little too tight of a squeeze.
The staff were very friendly. The rooms were very nice including Kitchen. I liked that they had a free happy hour/buffet on some nights and a food truck on others. It was great.
Rooms are generous measured, kitchen with some utensils available. Hotel is close to Queen Mary, free shuttle bus to the beach. The jacuzzi was in my opinion a liite bit to dirty, the furnishing partially battered. Breakfast was nothing extraordinary.
Friendly cosy hotel in the center of Long Beach. Very friendly staff Had a room w/o own bathroom, sharing a bathroom was not really comfortable.
The staff was very helpful and kind. They have free bicycles to use. Long Beach has an excellent public transportation system. The city and the weather were fantastic...so much to enjoy.
The staff (and owners) were great, and there are bikes available for use by guests (for free!). We enjoyed the room, which had all the amenities we might need for a quick weekend (fridge, microwave, dishes, coffee, etc.). My only negative would be the continental breakfast. The coffee was pretty decent, and there was yogurt available, but the pastries were just not good. We only had breakfast there once, and decided it was worth it to go out on the other mornings.
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The staff were very friendly and helpful! The location was great also. My only complaint would be that the room had a strange, mildew-like smell, . It wasn't much of a bother overall, but was definitely noticeable upon walking in the room.
location - 5 blocks from convention center. I booked a room with a shared bath. Nothing wrong with it, just not for me. Never had to wait. seemed clean, but it was a little dark and cramped, so who knows for sure. Price was right.
hospitality, conform , staff i think is one of the best hotel i stay for long time ago. problaly i will come back again and i recommend you to my friends. no complaints
Very cool people running the thing - accommodating and friendly. The place has a bit of a commune feel to it with a shared kitchen and orange juice in the fridge if your thirsty. Room was efficient, if very small - not even room for a desk, which I needed. And although there is a sink in every room, and a fridge and coffepot w/ prem. coffee, there is no toilet/bath in many (any?) rooms. The 2nd floor all share one (nice) bathroom.
Friendliness and genuine help of staff. They have everything to help the stay. loved everything except the smell on stairs
It was boutique-ish but, across between a bed&breakfast and a singles apartment. While the rooms are small it was just enough room for 1-2people; they offered breakfast snacks and best part was the offer bikes to guest to ride for no fee. Yes, but not major but the tile of tub was clean but, is pink and could be updated.
Location the staff and it was a great room Nope
It is very closed to downtown Long Beach, you can walk to anyway or take the passport free bus. Room was very clean, comfortable bed and the employees were great!!I really recommend you if you are looking for an European Hostel ;) The lemon muffins run out very fast!!! Delocious!!
Helpful staff. Parking. Free but tight.
Friendly staff Bad area
Nice Staff, loved the shuttle and the free breakfast Horrible Wi-fi, kicked off every few minutes. The area around hotel is pretty ghetto, lots of homeless people.
Best value for a modest hotel. Conveniently located with excellent desk help. Amenities are good and most important good mattress and pillows.
AC didn't work correctly and there was a strange odor in the building. Beds were also not very comfortable.
The hotel looked brand new on the inside. The check in staff was nice, friendly and quick! The neighborhood did not feel safe at all! We were actually afraid to walk outside, overhead sirens in the middle of the night that felt like they were at our back window. I was shocked that there weren't many reviews about the location. Yes, felt safe inside but did even want to open the curtains. We drove to go get something to eat and saw a guy walking around with his underwear on and pants in his hand while talking to himself....
Very comfortable beds; clean room (trivial) Limited number of power outlets; TV remote had poor range
The rooms were clean. The staff was polite and helpful. The breakfast was great. Having the Metro right across the street turned out to be a pleasant surprise. Even though we had no idea what we were doing, others from the area were quite helpful. It was a fun adventure. We would definitely stay here again. The pool was a bit on the small side.
Very clean and the staff was great, very nice and accommodating! Location was a little noisy and the power went out for 5 hours one night. I know they can't always control that but looked like it was just the hotel that was out, not sure what was going on.
We liked Best Western because it had a shuttle to the cruise Horrible location, ice machine not working couldn't find it anywhere, refrigerator not working, bed and comfortable pillows horrible, staff had no answers to any of our questions and were unable to accommodate us for any inconveniences.
The staff were very nice and very accommodating. They helped us with all of our requests. Highly recommend and also in one of the safer areas in LA. I was horrified to see some of the things I saw in California and didn't realize Long Beach was considered "safe" as I am from Australia and we don't have much crime or homeless! It was really an eye opener and we didn't like LA at all. We left the next day, but that's not to say the hotel wasn't good, and the area was away from the horrible areas like downtown LA. If you've never been here be prepared! Only certain areas are OK and that's because the police kick out the homeless from areas like Beverley Hils and Malibu. It's not safe at all HATE everything about LA. Never coming back. Visit Australia, and then you'll know why I say what I say
Comfortable rooms, oversized, modern day TVs and available electrical outlets Dusty lamps - every one them. House keeping cut corners, this one day, and hopefully, this one room only.
Great staff and room you have to pay for wifi, business center, copies etc. I also expect a free breakfast for a room that costs that much.
My room reeked of smoke. I was not able to change rooms. A very poor experience.
Cigarette butts all over stairs -and next to doors. Dead cockroaches on landing of stairs. Yuck. Breakfast buffet very mediocre. Cold eggs and sausage. Area needed cleaning. Coffee not good
The location was easily accessible to the freeway and downtown areas. Quiet stay and comfortable amenities. Would recommend to anyone in the area.
Contemporary room, good bed, good remote/tv was easy to operate, wifi worked well. Hot water in the shower was adequate, but barely
This guest did not leave comments about this hotel.
Location The front desk clerk was rude. Affected our stay and we did not extend our stay but instead found another hotel. We will not stay at this hotel again and probably not another Marriott.
Close to places to eat. . . open late.
This guest did not leave comments about this hotel.
Had a habit burger join right out the front door and a few other shops like Starbucks and a fish grill. Nickle and dime you. $10 bucks to park in a general parking area ya they may have signs up for hotel parking. No free coffee other than the crap in your room. No continental breakfast. If Marriott has changed in the last few years I will go else where.
Close to the airport. The room was nice. They had trouble finding a room with a bathtub. They were very diligent, but there just were not many available. The exercise equipment is facing into the sun at sunrise. It was hard to not be blinded.
For being one of the more expensive hotels I surely would not expect to have to pay at there breakfast bar. No phone book. No shuttle to the cruise terminal.
The bathroom and set up of the room Just the parking.
Me and my wife enjoyed staying here. We loved the cleanliness of the room and the location was great. There was only one issue and that was the big towels were a little hard on the skin.
This guest did not leave comments about this hotel.
Clean, modern, excellent food and coffee, nice staff.
Upon check in the person at the desk was very friendly. On my first night of the stay, a group of college kids checked into the rooms opposite me & made a noise until after 2am in the morning. I had $75 taken off my credit card incase of damages & I am still awaiting the refund.
Location...so glad I chose to stay downtown instead of an airport hotel. Close to water, great restaurants, nightlife etc. The staff was super friendly and helpful. Comfy bed. Keurig in room.
The staff was nice to move myself and my family from room to another, due to neighbors smoking weed on a nonsmoking floor. Both floors I stayed on happened to smell tank of weed despite being on a non smoking floor
out dated beds
Staff was friendly and attentive. Bed was uncomfortable. No continental breakfast. No fridge.
helpful staff and the free shuttle
Every thing was Great..Nice Rooms..Comfortable Beds..Staff were Amazing Resturant at the Hotel closed Early@10:00 Pm that sucks. Need More help in the Resturant area..Only 1 Person working all Bar for them.... I wanted to Jump in and Help LoL...
Stayed in a double for New Year's Eve. Upon check in the woman at the front desk was very friendly and quick with the check in as well as helpful by letting us know about the free shuttle that would take us to Pine Ave for NYE! Loved that the hotel provided this!! The room was clean and had plenty of mirrors and outlets which was good when there are 3 girls trying to get NYE ready. Very happy parking was also provided. Though we didn't use it, room had a microwave which was unexpected but a pleasant surprise.
My first interaction with Holiday Inn was the front check in staff. There was a confusion with my reservation, which could have really upset me, but the girl who checked me in was wonderful. She was calm with the mess up and told me she would take care of it. Your front desk staff could have allowed the problem to be my problem but her patience on the phone with the company was so impressive. They had her on hold, transferred her several times. She was cool under pressure. It was quiet, just what I needed. The room was clean. So happy the bed linens were fresh & clean. The room service was good, and food in the dining room was good. It was a peaceful stay. The dining room closes too early. If the dining room closes 9:30, one should be able to order dining in their room till 10:00. I ate dinner in the dining room. I was full but wanted desert in my room. Immediate after dinner, I went to my room, it was 9:35-40 when I called for desert. I was told they couldn't send me desert b/c it was after 9:30. I even mentioned I was just in the dining room and ate dinner but they said no. That is my only complaint.
under construction, they removed balconies, restaraunt not open still same price
Comfy, clean bed. Big room.
Close to airport, great location. Friendly staff. Clean. It's between 2 major crossroads, it's extremely loud with all traffic going by. I wore earplugs at night and I was fine, but it's a bit loud otherwise
Location Location Location
the location was great. The price was great in comparison with surrounding hotels. The front desk staff was Excellent on all shifts. Food was available upstairs in the restaurant. The green lights on the outside of the hotel were beautiful. Close parking was available. I felt like the room could have been cleaned better. There were clothing tags on the floor when I arrived from the previous stay There was food (or something similar) on the inside door handle when I arrived. I waited to see if housekeeping would clean it, and when I returned to my room, the particles were still on the door handle. I ended up cleaning the handle myself. This made me to wonder how well? or how fast? the room was really cleaned and were there other things that weren't really cleaned well. This somewhat impacted my feeling of comfort.
Location to the airport is very convenient . Nice view from restaurant. Food and service were good Bathroom is very small due to the shape. Parking lot is large and empty but they insist on charging guests $9./night. Loose the parking charge and my rating would be 3.5 stars
Clean, comfortable. Poor quality of toiletries.Thin walls - room over the breakfast room - heard everything.
Excellent location, has many food joints around, good for family or business
Clean room and comfortable bed and a/c was working. There was also a nice breakfast and free parking. there was no elevator, had a lot of bags I had to drag upstairs. The laundry room was out of order. Staff seemed confused at morning checkout, said I was listed as a no show?
Staff were excellet and plotted my route when pressed for time. Good bed and internet access.
The location, room & pool The front desk was helpful , housekeeping was very good,, breakfast staff was clean & food was GREAT (eggs, cereal, waffles, fruit, juice & coffee). Friendly staff
Great location, shopping nearby. comfort inn is currently under construction.
The room looked and smelled clean. This was not the best location, if you want the convention center there is still travel required.
The location of the hotel was great. There were plenty of stores and restuarants to take care of all your needs. The only thing I didn't like was I that wasn't aloowed to use my triple a discount. But other than that the hotle was excellent.