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The beds were very comfortable. Clean and modern. the bathroom toiletries great quality. Close to the airport but no airplane noise. Great price. No continental breakfast.
location, comfort and cleanliness. room we stayed in had issues with room door. every 10 min or so made a horrible noise kept waking us up. room service supposedly serves breakfast till 10:30pm but when we ordered room service at 9:30pm they said they were out of breakfast food???? probably will not stay again I expected more from a top of the line hotel
The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.
Quite Bathroom was not as clean as expected.
I only paid $70 for two nights which felt like a steal. The pool is great and its a very nice hotel by appearance. You do have to pay for the breakfast but with all the great areas to eat nearby you dont need to worry about that. Very close to a mall and whataburger and in n out are short drives if you want a late burger. One of the elevators did not work properly. But many elevators can be used. I also felt like the pool closed a little early considering at night it had beautiful lights that iluminated the pool. Could have been very romantic- but since it closed so early it felt somewhat pointless.
Convenient drive back and forth to Trinity Comfortable beds and good shower head Easy check-in/out Noisy in the halls early in the morning Hotel's buffet breakfast over-priced for what you get Hotel's restaurant staff not as attentive as the rest of the hotel staff
Convenience, close to airport. Has a restaurant Noise level of doors slamming all night.
Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.
Room was comfortable and clean. Staff responded quickly to issues, particularly the technician in charge of room TVs.. 4 PM check in time.
Beds were very comfortable and the staff was extremely friendly and accommodating. Clean rooms. Didn't have the room that we booked (same day) available, even tho it was listed online. Bathroom was a bit small.
We booked room great location to North Star mall. We went to concert at Alamo dome actually lot closer to venue . Great stay except when we arrived they'd didn't have any more king size beds . They offered to give money back. Told them did not have time to look fr another hotel. They gave us complimentary. Greatest burnt tickets and we received double bed queen. Other than that was angriest stay .
The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.
The hotel has abundant free parking. The lobby and pool areas are beautiful. Our room was very pleasant and comfortable. The bedding and towels were high quality, and the bed comfortable. The employees I had contact with were nice. I didn't eat in the restaurant but it looked lovely. There is a well stocked convenience store in the lobby. Not having complimentary Wifi is the only con I can think of.
The only issue we had was parking. There were events going on Friday and Saturday night which made it hard to find parking. We searched the lot for almost and hour looking for parking and there wasn't any. I think that they should give a heads up to all guest so that if they decide to leave they can plan to be back later or sooner. We had spent an entire day at six flags and want to come back to relax but couldn't because there was literally no parking.
They provide milk and cookies for the kids along with an activity booklet The location is hard to navigate off the highway. Not their fault, but it was tricky
The beds were comfortable. The kids had their own TV. I booked a room w/ 2 queens, but upon arrival was given a room with a king and queen sleeper sofa. The small refrigerator was locked. I guess they didn't want us to steal bottled water and a candy bar? Even though they had my credit card. I called the front desk to request a blanket and ask about wifi. She said she would send me an email to get complimentary wifi and have a blanket sent up. The email never came and I went downstairs to request the blanket again. From what I heard, we got the last blanket. For the most part I felt like I was being treated like a second class citizen. We won't be going back.
Always excellent service Hotel for what they charge is aging rapidly it is in severe need of a massive remodel rooms although clean smell of age
Location, parking was easy, very comfortable That my room was not clean..under bathroom sink was a coffee stir stick that had been there and a q tip on the floor and crumbs in front of tv.
I loved how everything was so elegant, and I loved the view from my hotel, I would definitely tell my friends about staying in this wonderful hotel .
Nice hotel, rooms done very well, lobby bar to watch ball game, have a couple drinks and snack after big thanksgiving meal.
You have to pay for internet.
Staff Not as clean as I'd like.
Beds were amazing! !!!
Clean, friendly. The view in room 309 was blocked.
Staff was very friendly. Could not ask for a better room for an extended stay. All rooms have a couch and desk separated from the sleeping area with a partition. Perfect for what I needed. If you are going to book an extended stay, book it through Hyatt rather than Kayak to get rewards points.
Tge staff were very helpful and attentive. The pool area was dirty and I got bitten by what looked like bed bug bites within minutes of sitting on the pool furniture. So I was totally on edge the rest of the night.
Sheets had some little stains they came right up and changed all the bedding and blankets.
Excellent Staff, Nice property, Wonderful breakfast, Great value. The right elevator was incredibly slow, Documentation stated courtesy cell chargers were available but were not.
I liked the hotel employees for the most part, the view from the 6th was nice. Rooms were clean and spot on as described in kayak. Breakfast was good and looked forward to. I didn't like how busy it eventually got. There was a lot of kids which seemed like it was more than what the hotel rooms were offering. The greeters when first entering were a little awkward, maybe tired.
Very comfortable. Friendly and accommodating staff. Clean. No continental breakfast. High price of food available for grab and go.
Friendly staff, very accommodating, clean, decent location next to major highways. Great grassy area for dogs if you are traveling with pets. Gym is nice too. The location is in a Target and shopping center parking lot on the side of the highway with a night club next door, not great for walking around and a little loud come night time.
I love the fact that they dont charge for pets and they even rovide you with a pet bed, bowls and treats all for FREE. I had to go to sleep early because of my training early next day and other guests were quite lound, maybebecause my room was close to the lobby and pool table also while they walk through the hallway they were laghing and being load . This is not the hotels foult I believe but the rudeness of people.
Hotel decore, friendly staff & location Rain forest shower head
The chic decor and design of the facility was nice. As a first timer staying with this hotel group I was impressed with staff; they were extremely courteous and accomadating. Overall nice stay ...would definitely stay again. Stay was enjoyable but pricey. In room movie orders should be a bit more reasonably priced.
Nothing! Very unprofessional!
The bed was extremely uncomfortable and the pillows were as well.
No complaints Nothing. Was very nice
Location and price. The bed was terrible.
Very clean, good continental breakfast, friendly staff
The room was clean and quite. Breakfeast was good and quanity of food was keep up.
Great location Mattress to soft.
I only stayed for the night, but overall it was great. The room was decorated nicely, no issues with that. The bed was very comfortable and bathroom was a good size, with a big mirror. Hotel was near several gas stations, restaurants and shopping stores. I would definitely stay here again.
Most of the room seemed clean, other than the bed. The hotel smelled clean. There were blood stains on the down comforter. We asked the front desk for a clean one, and they said they didn't have any more. A screaming kid next door woke us up both mornings. And third, we were a few minutes late leaving at checkout and we got a call from the front desk asking if we were planning on staying another night.
The pool was great for the kids
good service in fair budget.
Bed and pillows were soft. Breakfast was good but ends at 9:00 (we showed up at 9:15 on our 1st morning). Staff was helpful.
Cleanness and piecefull
The staff at check-in was very quick and efficient; the room was large and clean. The breakfast was excellent - with fresh fruit, cereal; fresh made waffles, danishes, coffee & more. The sound of the person one floor above stomping around from about 9:30 pm till almost 1 am. It was rather frustrating - like someone very heavy-footed was pacing back and forth over and over. Didn't bother the kids or my husband - just me.
I really thought that most of the staff were very hospitable and friendly, very helpful overall. The indoor pool was a plus. The continental breakfast was just okay;the waffle maker did not cook the waffle properly as it was partially raw. There was a waffle maker that was out of order as well. Also, the milk container looked like it hadn't been cleaned for a while which made it uncomfortable to get milk from. The room was not as big as I like but it was nice so that made up for it.
The staff was kind of friendly. Big rooms but very outdated Not sure why this qualifies As a 2.5 star hotel. Smells, not a lot of light.
Very Nice and quietNo No
The room was so spacious. Also, the complimentary breakfast is one of the best I've had. The Happy Hour from 5:30-7:30 could actually serve as a dinner to some with the quantity of food and beverages served. Very nice. The pool is on the modest size, but it served it's purpose.
That it was clean Most items on breakfast counter were lukewarm to cold. Not good choice of donuts(plain cake)or muffins (none). Area were food located small everyone bumping into one another.
Warm friendly staff A bit difficult to find. Thank goodness. For gps. Oh. My phone
Nothing Customer service was terrible. Front desk clerk was rude and very sarcastic.
The lights were dated, older type florescent lighting. Just needed to be updated that didn't pulse.
location is great, staff are welcoming,the best part is their weekdays snack event which my family enjoys and will fill you up also for dinner,helps in bonding family together,helps to get you feel more rested just to enjoy your hotel stay for more only complaint is the pillows does not smell lilke they are changing the pillowcases or at least sanitize them for hygienic purposes, making me spray some perfume first before totally laying my head over to sleep because the pillows has musty odors
They were there to help if I had any issues. Very friendly. One of the treadmills was broken. Room 219 smelled musty. It also was near the elevator and could hear it constantly in the room squeaking.
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Rooms were spacious with promised amenities Renovations were in progress at the hotel premises. This was not mentioned at the time of booking
I like the separate bedroom with the ceiling fan in it. We were not happy with the furniture or the mattresses. They were extremely uncomfortable. Stiff furniture, and the mattresses were not quality.
This guest did not leave comments about this hotel.
Easy travel access. Good supply of wines by the glass. Boom Boom Shrimp was an excellent appetizer. Front desk staff was very helpful. OK at best from a Marriott. Used to much better overall from Marriott. It's a little isolated compared to other properties in the area. For the two weeks I was there, only one elevator out of three was working. When ordering food at the bar, service was slooooooow and food was barely warm when it arrived. Bar staff tended to disappear for long periods of time. Stay was extended for a second week. Daily rate went up almost double. Checked out and went to another hotel. Fair value for my initial stay, not worth double.
Facility was clean and nice Did not get the room i researved and booked for 4 adults and got a single king... Had to argue to get pillows and blankets for the other two people staying in the room... Not sure where the disconnect is but poor follow through
Front desk and manager Had to wait 1 hour to get room
Very nice hotel. We would stay there again. The water in the tub would not turn off all the way so it continued to drip all night. And it was not a slow quiet drip.
Nothing Filthy rooms Poorly maintained facility Side access area blocked by large bins making it difficult to bring luggage into the lobby area View of elevator mechanics (pulleys, cables etc.) unsightly Needs complete overhaul. Not your typical Embassy
We love the rooms and how spacious they are. We also love the happy hour and free breakfast. The staff was nice and all the workers were pleasant. We didn't like that there was construction going on and when we booked we weren't notified. We would have chosen another hotel to stay at. The restrooms are small, they could use and upgrade with more room.
They were remodeling DEMOLITION. Power Jack loud from 9 am to six pm. LOUD and could not sleep late. DUST all over. This was a get away weekend to rest for us. POOR POOR POOR
It was very nice and the staff was very helpful.. Enjoyed my 2 nights there..will stay again when I go back... no
There was construction going on, but this hotel served its purpose and more. The beds were conforable and an overall great selection of channels to watch on two different different. Rooms were very clean and breakfast was good.
Staff was friendly. The manager made sure there was enough breakfast for every one. The beds were confortable. Pool was dirty. Room smelled like shrimp. Air conditioner didnt work very well. The washer and dryer were not working. Not enough seats during breakfast.
That I didn't stay there. I'm serious never stay here! 1)They over booked didn't have a place to stay. They over book 4 different guest after they had already charged them. 2) Another guest had gone to the manager and said he had bugs crawling out of his kids bed, then flipped his over and found a huge cut in his bed and bugs crawling out of it. 3) When they found me another place to stay they only competed 1 of the nights and made me pay the other one. 4) When I went to go get my refund they took my number down and said they would call me. 3-4 hours later the owner/ manager calls me saying he will not refund me. 5) He started to go into a rage fit and cuss at me. Like he said every thing you could say. Multiple f bombs I'm a stupid idiot for waisting his time. He went on for about 10 minutes of straight swearing at me. 6) Said racial slurs to me like "go back to my country you German b****" . So overall the worst experience I've ever had with any thing ever!
The beds are comfortable and air/heat work well. Convenient location. Had issues with staff both times I have stayed in the past month. First time was the cleaning lady ignoring the 'do not disturb' sign on an approved late checkout and the second time was front desk kicking us out on an approved late checkout. Breakfast could use some improvement - everything tasted like sugar including the scrambled eggs and the gravy. The big kicker is the pubic hairs found in the bathroom from a previous guest.
Nothing The air conditioner didn't work. The power went out and it was blistering hot... just poor customer service
Nada There was a roach in my room And there was no water
The staff was great! The room was clean, however you could tell it needed a deep clean due to small items in the corners of the floor etc.
The weekend front desk personnel. The pool and cabana area. The books to read. The fact we found old old candy all over the room. The dishes were dirty, the carpet needed to be cleaned. At breakfast on the Sunday food was scarce when it still had over an hour to go. Front desk lied to us w/no response from hotel management.
Absolutely beautiful hotel
1) Location 2) Covered parking 1) very small cramped room 2) claims pet friendly, but only has a small area for pets (probably 15x15 give or take) 3) WAY over priced for what you get.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Really bad Staf. And cleaning
The room space is great. The pillows are not great.
Location and room size- bed was small and not comfortable
Room was very nice.
This guest did not leave comments about this hotel.
He room was large and the water pressure was great. The distance from San Antonio is far. Uber is about $20 to the Alamo. $30 on busy nights.
The nice guy at the front desk in the middle of the night and how his customer service was. In the morning the staff was banging on my door yelling at the top of there voice that i needed to wake up and that my "my people" were trying o get ahold of me, and i need to get up soon becacuse checkout time was soon. also the a/c was very noisy and carpet was very nasty !!! dont take your socks off!!!!
The young lady in the morning was very helpful and was glad to see that they had a laundry room available
The staff is super friendly, the rooms are spacious and the beds are very comfortable. Kids loved the pool.
Greeting staff nice. Facility comfortable. Left electric toothbrush behind. Never returned by cleaning staff.
I notified the front desk that the coffee maker had the wrong coffee pot in it on my first day there. It was never corrected. i had to hold the coffee pot up to get the brewed coffee to come out. It was too small for the maker. Also the bed had a metal bar sticking out about 3 inches. At least it had a plastic cover on the end otherwise I would have sliced open my ankle as I have had happen at another motel chai.
Price and location was fair Decent breakfast but I can be better. Ice machine not working Only one small trash can in the room which we didn't find until the last day because it was so tiny and hidden. Bad tv reception
Not much, but the girl who checked me in was extremely courteous...and the man who gave me a plunger was cool. Other than that, horrible. My lamps didn't work, blow dryer blew out...In the first 10 minutes. Then, after i was moved to another room....the toilet was clogged. Both rooms smelled old and dirty...moldy even. You guys really need to consider a full cleaning from time to time.......ok, EVERY TIME someone new rents a room!
My daughter loved the pool. Nice and clean room. Close to everything we wanted to do on vacation. A little out dated. Could use a little pick me up.
Room presintation and location to meeting N/A
Perfect spot to recover
The location was good. Nice pool Room was deity when we arrived an never cleaned in the six days we stayed. They would come in and only make the bed. They did not vacuum or clean the bathroom in six days. Did I not leave clean towels. Couch and three lamps were broken in the room.
Way cleaner than other area hotels at this price point. It's an older building, but the area is clean and safe.
The room size was spacious. The carpets were dirty, kept socks on to keep feet clean. Low water pressure. Channel selection with High Definition was slim.
Friendly staff This hotel is not bad its just like old fashion.. it needs an update
Friendly staff Comfortable would stay again
Nothing I can comment on this place. I did not even stay. When I arrived at the front of the door, it was ajar. The bed looked like it had been slept in and the television was missing. I went back to front desk they offered another tv to be replaced. I wanted my refund. I did not feel safe there.
They look modern The Room had bedbugs
The layout of the room. The roaches.
Location, renovated. No breakfast, rooms only cleaned on Wednesdays will not leave fresh linen.Had long term guest drinking outside and leave cans and cig.butts. Stayed here b4 it was nice,not anymore, will not return.
Nothing everything horrible Everything nasty scum bags
Room size and cleanliness of room. Front desk Personel need customer relations training! Given the definition of customer service. Aside from their unprofessional demeanor rest of Hotel staff very pleasant and accommodating! Front desk staff had dealings with all shifts. Always felt as though they doing me a favor for answering questions, even rude at times!
it was a wonderful place no
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Unfortunately I did not like one thing about this hotel There was nothing I like exterior was dirty. Matresses outside of dumpster. Trash at end of stairs where we walked by. Shady character hanging outside of thier rooms. Could've keep going but what's done is done
The toilet was overflowing and the bathtub was clogged.There was mold in the bathroom walls.The sheets had dried blood and the only chair in the room was broken.The WiFi never worked.The tv programming only has basic local channels.
Close to wedding venue. Roaches everywhere once the lights go out. Yuck!
love the beds there very comfortable and cozy
The staff was very nice. They welcome you with a small gift.Very good location, it was only 10 minutes from the downtown area. The rooms are spacious and comfortable and the price was great.!!!!!!!
The hotel was very clean, the staff very polite and helpful. The rooms very spacious and very clean. Breakfast was also very good (it was more than continental breakfast with benas, omellette and sausages, warm waffels, cereals, etc..). I just loved it, and for the price: unbeatalbe. A little off town but if you have a car, go there. the location was not ideal, but there was a wall mart just next to it! Als an iHop restaurant t=net to it made up for the missing resatauren of the hotel (except for breakfast).
It was centrally located to all of the things we needed to get done. It appears a little rough around the edges. I needs some updates and a better housekeeping crew.
It was well maintained and served a good breakfast
It is very good place-swimming pool
They honored the booking.com rate While on the way in from Houston, we called to confirm reservation, and the hotel member who answered the phone said they didn't have any record of it. Only after we arrived did they indicate they received the confirmation email from booking.com. At first, it did not seem as though they were going to honor the rate. After consulting with the manager and waiting about 15-20minutes, the assistant manager said the rate would be honored. The impression this left us with was they were hoping we wouldn't show up.
Service and facilities in the room were impeccable. Free high speed (really high speed) internet, top notch cleanliness. Very impressed.
Price Included breakfast and Internet Microwave / Fridge Friendly staff No printer in business center. Needs new carpet. Road construction in the area meant long traffic times
We liked nothing we only stayed 10mim then checked out and left This ended up being a drug hotel where they were literally doing drug deals in the lobby even had them ask my wife if we needed anything. Rooms are filthy and dirty big stain all over mattress. Hotel refused to refund us but we left after 10 min and went down the road to sleep in suites!! Do not stay at this hotel it is a open air drug market!!
I booked this hotel for an Anniversary weekend getaway with my husband. We were on a budget, as it was our only getaway without the kids this year. If you're looking for a decent place to sleep that's safe and clean, THIS is it! I paid $80 for 2 nights!! Well worth it! No its not a luxury hotel, but I've paid double and triple this price for a room and gotten the same quality. The location was easy access to restaurants, 6 flags, and a 15min drive to the Riverwalk/Alamo. My only advice: do not follow your GPS to the hotel. There is interstate construction and the exit is closed. Take the Dezavala exit and get on the Frontage road, hotel is about 2miles up.
Easy access to I-10. Close to Fiesta Texas and UTSA. That's were are business was. Hallway carpets ate dirty.
I liked how the rooms were clean and comfy All the traffic and location
The location is great and the staff were very helpful! The beds are too hard. The carpets didn't look clean and there was a tiny Roach crawling on the cups by the sink!
price room was good back door area
Just a clean cheap motel, perfect for coming and going on a quick trip if you don't need to be in a room a lot It seemed some people lived in the motel long term and were somewhat sketchy but no one but no one bothered us
Leaving As soon as you walked in was greeted by a gang member tattooed all over his face and arms. Front desk clerk was nice. First floor smelled like fresh marijuana. Second floor smelled like mold, hotel room smelled like concentrated mold. Floors were dirty. Never took off my socks. Rented room for two days but left after first day. Asked both kayak and hotel clerk for one day refund but was denied. Didn't mind though losing the money, just wanted to leave. Grade: F
Nothing!!! You could smell drugs as you walked by rooms and guys would sit in the hall just staring at you. We had a child with us and I didn't feel safe at all!
The attitude of the morning manager. He was so rude. AND they tried to charge me 60.00 dollars for a nob that fell off in the restroom.
Nothing Floors were nasty my girls could not get on the floor with out geting black on them. Did not want to touch the tv remote really nasty had to put it in zip lock bag to use it beds were not clean asked for fresh bedding. Never stay here
Ice machine's were in-op
Nice size bed, very comfortable, and beautiful looking room definitely plan on staying here when in town again for how low the cost is Some of the things in the room need a little more up keep the light was missing a cover, one light switch was not working correctly, and there was paint on many fixtures but all in all just little things
Fast service, friendly staff, easy to find, lots of stores nearby, close to hospitals, good for price, pet friendly, comfortable beds. Room wasn't clean: dead cockroach on floor, bed sheets were stained and shower looked a bit stained, cigarettes on floor outside, didnt seem like a safe location, building needs an update. I got 2 key cards and 1 of them never worked even after being activated again.
Had good customer service and room clean with no issues At 2am someone came knocking crazily at the door of course didn't answer,but was very scary
Breakfast was weak, but it was free.
Nothing. Far too much noise in the hotel at all hours and far too much noise due to being next to the highway. Shower was grungy looking. Checkout is before noon.
Location, and price Super flat cheap pillows, beat up tub, coffee maker seemed pretty dirty, needed new paint and updating, the night front desk person; she wasn't very friendly. Cool views of the airport and had a balcony by stairwell. Pretty basic room, you get what you pay for. Overall it was ok, I'm not saying it's bad and I'm not saying it's great but if it's your only option then it's cool. they also didn't give us conditioner in our room, they need better cleaning ppl. It wasn't ew, but wasn't good.
Ease of Check-in Airport Shuttle room was clean most of the staff was nice owner was very rude, refused to price match (honor Wyndham price guarantee) and said that I didn't know what I was talking about. almost useless breakfast flat pillows A/C barely worked tiny bathroom
The bed was comfortable and the bathroom was spacious. Everything about this motel room besides the bed and the spacious bathroom was horrible. The room was a smokers room and they wouldn't switch us to a non-smokers room without increasing the rate. The front desk clerk (night time) was rude/impatient and also passive aggressive towards my wife. The shuttle service only goes to and from the airport to the motel. We needed to get to the Air Force base and had to take a cab which was expensive. At least there were no bed bugs (thankfully).
Location Hotel room was dated and not well-maintained and the so-called breakfast offered little compared to breakfast offerings from other hotels.
My stay was overall worth it for the price. They can improve with keeping the rooms adequately supplied with linens/towels and toiletries.
The shower had hot water , The Ac didn't work right , the entire building was so hot and the temp out side wasn't. There was no air flow in the building
Front desk staff was friendly and helpful Airport shuttle was broken and they refused to pay for a cab