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Staff was phenomenal No room service
The location was very good and it was very quiet inside the room. The connecting door to the bathroom needed to be altered as the handle slid past the door opening and I caught my thumb in the handle and it was bruised.
The location was great. Loved the decor in lobby as well as the room. 30.00 parking
Central position. No complementary WiFi in the rooms.
Closeness in proximity to things in the city and the room was very quiet. Nothing
The hotel is located in the Gas lamp area, it is well serviced by public transport. It is located in walking distance to the USS Midway and local attractions. The hotel does not have a restaurant, you can obtain a discount from an affiliated restaurant. Room was small.
Nothing was to much to ask. Brian on front desk fantastic Nothing
Helpful staff, good location
The hotel is centrally located. They also have free bike loans!
very clean and nice needs wireless internet in every room
Ladies at front desk were great. Easy and convenient
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
Cool vibe. Great room and decor. Easy check in.
Location Beds were terrible and room was small
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Great bed Could hear doors closing and thin walla
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Everything offered and available to guests. The rooms are small, but beautiful Size of room for price paid
Hotel is in a great location, bed was nice, as was the decor. Last two nights there, the lobby smelled like a stadium bathroom, staff was not helpful upon checking in, the front door to the hotel has to be the most awkward door I have ever seen on a hotel. Also, instead of having an actual door on the bathroom, they have a sliding glass door. Just a word of warning, if you have a knock at the door and someone is in the shower be sure to pull the door closed because you can see straight into the shower from the entryway. That is poor planning and inexperience. I would not stay here again nor recommend to anyone.
Had booked a skyline room and upon arrival front desk told us they had overbooked and put us in a huge skyline suite. Courteous staff, awesome room with a great view and walking distance to all the nightlife in gas lamp. Will be coming back soon
Location and staff bed uncomfortable, shower rain head, video/TV system slow/
Comfy beds Clean rooms Pool area is nice Fairly modern Unexpected construction noise from the hotel that started before 7am. Very strange bathroom door Inconsistent level of service and friendliness raging from super friendly and nice to border-line rude Expensive parking
Staff was very friendly Overpriced for what I received.
Great help with the dog! We had a great time!
The decor was very modern Staff was rude, the room was very small. Pool was closed for a wedding on Saturday, they told us we could walk six blocks to their sister hotel to swim, not interested. Wedding party was loud, disruptive. When we spoke to the manager to express our concern his response was "NO, the noise is not coming from the wedding party on the 4th floor." We called Kempton Hotels to express our concern, they said a manager would call us back. We did not ever receive a call back. We will not be staying at a Kempton Hotel in the future
The location to Gas Lamp District was perfect! The cost of overnight parking.....
Many user experience design issues. Rain shower is hard to wash hair in, no ability to angle it at all. No tub and nothing to prop up for to shave legs. No door on shower. Door on bathroom was not a real door and didn't close all the way. Awkward! Certainly not romantic!! Not enough hooks to hang towels. Not enough towels, only gave us 3 for two people. Hairdryer was super cheap, would expect at least a normal one if not a nice one. Nowhere to plug in anything at the desk. Front desk staff seemed very forced/rushed.
The atmosphere was upscale and classy, felt great staying at a great hotel. Room service was a little steep (typical...) but the food was delicious - the staff recommended some foods that were spot on. Room decor was great, modern and classy. Hardwood floors made it feel a little upscale. The bathroom is just a total mess. Shower head position is too low for anyone 5'5" or taller - requiring you to use the head manually (why???). Bathroom door is a sliding door but doesn't exactly provide too much privacy since you can see through the cracks - perfect angle if you want to watch your friend on the toilet... Iron was awful - took way too long and was just cheap overall or needed replacing. Cleanliness was awkward - arrived at the hotel (6pm) and was told our room needs to be cleaned. We arrived in the room, saw the hardwood floors were soaking wet (slipping lawsuit anyone?) and found residual items from the previous guests. Would be nice to upgrade those 2003 radios to the new iphone 5 or usb players...
Comfortable rooms and beds. Super friendly staff.
I really liked coming back to the room st night and finding the lights dimmed, the bed turned down and nice relaxing misic playing. This was a very nice touch The hotel had a musty smell that was unappealing. The concierge and some of the people at the front desk were not very friendly/helpful when I asked about place to get a good fish taco and hoe to get to old down. Made me feel like I was shaking silly questions and bother.
Location was perfect, service was exceptional. David, who was on the front desk when we arrived, was outstanding. He gave us great recommendations for restaurants and other activities in the hotel and the surrounding area. Housekeeping was outstanding, with turndown, chocolates, And room set up with lighting and mood music upon return at the end of our days out. Concierge was very helpful with information and ticketing for tours. Great pool area on third story patio deck. One of the best hotel experiences we have had! We recommend it highly. Street Car noise on the side of the building where our room was located.
The hotel is beautiful! The staff was helpful and prompt. There was someone there right away to take our luggage to our room, and our room was ready upon an early arrival. I'd stay there again! After checking out, the valet didn't help us get our luggage in our vehicle. $30.00 a night I felt it should have been better service.
The room was clean and very comfortable Sirens!
comfortable beds and spacious rooms. Kind and friendly staff, prompt response with broken thermostat. Kind and courteous repair workers. There was a few (2) pieces of trash on my bed when I got there (a piece of tissue and a cap to a water bottle). The thermostat dial was broken and I immediately had to call for a repair. My room was directly over train tracks that ran ALL NIGHT LONG!
The decor was a little dates but very opulent...really beautiful chandeliers in the lobby accented with elaborate holdings! Our room was not well cleaned from previous stays. We encountered the following: 1. Old pack of cigarettes in the closet 2. Large stain on one of the robes 3. Opened and half consumed water in the mini fridge (as a part of the $15 resort fee you receive 4 free water bottles in the mini fridge) 4. Dirty ice bucket containing a good amount of water/alcohol remains 5. Stepped on a very sharp furniture tack that must have come loose and was on the floor by my bed
Very classy, beautifully appointed hotel. Staff helpful, polite and wanted our stay to be as comfortable as possible. Our room was lovely and the turn down service was appreciated - especially the music playing and the low lighting when we returned in the evening. I agree the C street side of building a bit noisy, but would not deter me from staying there again when we are in San Diego. The valet was very prompt to deliver our car and 2 young men helped us with our luggage. We had room service breakfast.. Very, very good...Thank you for a lovely stay...
As mentioned, the location is excellent for walking around Little Italy and the Gaslamp district. The staff are friendly and helpful. I like the showers as they are quite spacious and can function as a mini-tub. Overall it was a clean and comfortable environment. The room was aligned with the light rail. Every time a train left the adjacent station, the conductor tested the horn. It was too much noise for the hotel not to give us a heads up. Two stars for this "oversight".
Check-in was efficient & friendly. Great wifi. Excellent pool. This time our room faced C Street - very noisy. Previous stay we faced 3rd Street - much quieter.
Friendly staff, good location, etc. Balcony is not too big. Take one step out and that's all you got....other than that, cool hotel to stay. Not hip, but cool.
The customer services was great. The hotel was beautiful and well maintained. My room was a little be dusty, which affected my allergies. However, the dust was manageable.
The staff was very friendly and helpful since we didn't know our way around San Diego. The room was very comfortable and beautiful. We would stay there again. There were add on charges.
Great, Great, Great. The Bristol was one of the best hotels I have ever stayed in US
Friendly, good price. Noisy, sketchy area, long walk from 5th ave bars, outdated.
I liked the proximity to the Gas Lamp district which is where all the bars and eateries are. I also liked it's proximity to the harbor within a ten to fifteen minuet walk. I feel there really isn't any reason to complain
Perfect location, walking distance to gas lamp district and mall across the street. Quiet and comfortable. Good price. Free wifi. No fridge. Expensive valet. No breakfast.
Location was excellent.
room very comfotable.excellent location.Contrary to your information,there is a restaurant in the hotel.
The personel was not that efficient, but definetely friendly
Close to venue, great people in all areas of the hotel. Loved the bath soap.
-price was good , location , LCD Tv ,all the staff were friendly , clean room there is no ice machine in my room level
It was centrally located The room was old, smelled weird, horrible wi-fi that kept kicking us off, mini fridge upon request?! Overall felt the price did not match the quality of room we received. Would NEVER stay here again or recommend to anyone!
Close location to the shopping center, restaurants and convention center.
My girlfriend and I enjoyed this hotel. The staff was very friendly and accommodated our stay. The valet personnel was also great. Definitely recommend staying here. There really isn't much to complain about for this hotel. The only thing was that the hallway smelled like residual cigarette smoke, but the rooms themselves did not smell like smoke, which was great.
Friendly, courteous and helpful staff. Modern decor and spotless rooms! Wonderful view and comfortable bed. Parking garage is poorly designed, elevator setup is confusing (tho it adds some security), fridge didn't work.
Spacious suites, friendly staff, great breakfast, good rates.
The indoor pool was okay, the rooms were big Carpet was stained, felt outdated,
We stayed here on our mini honeymoon before we go on our big honeymoon in May. The staff made sure to give us a corner room view of the city. The hotel employees were very friendly There was no refrigerator but there was a microwave. Why would i need to warm up my food in the microwave if i didnt have a fridge. Wish they would include a complimentary breakfast. Rooms were outdated wish they looked more like the lobby area. Overall comfortable relaxing stay with my husband
For the price, this place is great! Beautiful views from our room on the 26th floor. You won't find views like that anywhere close to this price range. A few minor cracks in the walls in the bathroom. Room kids gives off a slightly outdated vibe. Walls are quite thin. We could hear our Neighbors talking all evening. $29 a night for self parking. $35 for valet.
Great location in the city Very bright rooms Nice accommodations for traveling on a budget Large rooms with separate living room and bedroom Entrance elevators only go to parking and reception then you must take a separate elevator to the rooms.
The lobby and check-in area were simple, but nicely designed. There was a large handpainted calendar behind the concierge desk showing which music acts were performing over the course of the month. It was informative and artistic. The lobby was clean, modern, and inviting as was the attached Deck 12 restaurant and bar. The front desk person was friendly. Since we were there on a Saturday night, leaving Sunday, we were able to take advantage of ample street parking for free. Our room was located directly across from the elevators. Very loud when sitting in a chair in the living room space of the suite. The room was reasonably spacious, but it had not been updated in quite some time. When we entered for the first time, we were overwhelmed with an almost toxic level of chlorine funmes. (Obviously I am being overly dramatic as i don't think we were in any danger.) The bathroom felt very small and tight despite being a good size. There was a tub and seperate shower, but even my wife could not take a showewr without hitting her elbow trying to maneuver in the stall. It was that small. In fact, I hadto open the shower door in order to move my arms when drying off. When asking the guy at the concierge desk for breakfast spots, he was not very knowledgeable. Turned out he was actually the bellman and the concierge was busy. Would have been good for him to start off with that info. There was no gift shop where one could buy snacks or water. Our only option was to use the vending machines and if you wanted drinks, you had to go several floors up to find a machine that sold them.
The pool was closed. The door was boring. Nothing to do at the hotel. Basically walked in and out of the hotel and paid $30 each day for parking. There's much more fun and intriguing hotels else were. I was born and raised in San Diego and visit often in hotel stays. This definitely isn't a vibe I'd like to stay in again.
Beautiful views, comfortable beds , very spacious suite overall value for the price is excellent. would definitely stay again no refrigerator even after calling and requesting one 2 different times before arriving.
I really like the recent decor updates The service seems lacking compared to the last trip we took there, the rooms were needing some repairs and carpet needed a good shampoo.
The room was very spacious, I loved it. I also loved how many mirrors were in the room, many hotels lack mirrors, but this place has that covered. I didn't like how small the shower was. The central air was not working in the common areas, which I assume is not something that happens all the time, so I am not putting too much emphasis on that, however it was excessively hot even riding the elevator or just walking down the hallways.. Enough that I walked at a more rapid pace to get outside faster.
Cool room, nothing from the ordinary but useful in group settings for the larger room. Security came up twice but he was very understanding and agreed on what volume was right. Location was great and close to many places in walking distance. Comfort of hotel was ok. No towels in the restroom. Also vending machines suck! Some times they take and sometimes they give! Definitely would have appreciated some water at a dying thirst lol iwfu
When I called to ask a simple question about the parking. A snobby person answered and it sounded like they were forced to talk to me. He wasn't genuinely friendly and didn't make me feel comfortable to stay at your hotel. You Need to improve on bettering your customer service.
Very convenient to the Gaslamp Quarter and walking distance to the Convention Center, Navy Pier and the Coronado ferry. Beautiful building and nice updated rooms.
Great Location, walking distance to the downtown area & and just 15 minute walk to the Coronado ferry! Friendly Staff n/a
They went above and beyond when I requested to have a surprise bubbly in the room before we got there. No parking lot.
Historic charm. Quite a bit of street noise gets into room.
Everything clean on order. Freindly and nice staff. Hotel looks excellent for groups on extended stay.I will recommend it to family or freinds staying at San Diego. I like the location but The homeless near the hotel just next door made us felt unsafe at night when you were walking on the street. That affect hotel location ratings.
We walked to the zoo which was great! Breakfast adequate, and helpful to get the day started. Staff very helpful and responsive. Excellent location for travellers with cars. Bathroom very small. Distance to CBD not too bad for walkers, but it felt a bit "off the well lit path".
After booking, couldn't tell if the payment was paid in full, or not billed until checkout
nothing did not stay the entire night, inn keeper decided to call the cops and kick us out at 3am without a reason, even the police couldnt file a report
nothing Paper thin walls. loud air conditioner . loud water pipes. furniture was beat up. stains on bedding/sheets
Didn't like anything. Nothing special. Didn't not like anything.
Does not have adequate parking one the main lot is full it's a chore to get to the overflow lot. Housekeeping didn't come by till the evening. A/c unit in the room was old and made a vibrating sound
-location -old place -the smell -air port shuttle was late 1 hour -I think it's not safe to have the doors on the street -break fast was ok - inter net connection was poor! -they clean the room but they did not change the towels
Centrally located, hard wood floors, friendly staff, nice view Hard, noisy bed, tiny parking spots, check in online said 2pm but staff said 3pm, shower drained very slowly
Location A bit noisy due to planes and parking lot echoed throughout complex
Complementary breakfast items were not fancy but got you going in the morning. Bed was worn out or not good quality. Room smelled like smoke. TV hutch made it hard to get around the room.
I liked the staff and the very clean queen suite. I would definitly stay here again if I come to San Diego. I was just ok with the regular 2 full beds room. The location of the hotel made it easy enough to walk to the light rail to get around almost anywhere. My reservation was for the queen suite, not a regular room. This was for my first night in San Diego. I think the bill I paid should have had that reduced to reflect that one inconvenience. Otherwise, there was nothing I would have changed with my stay there.
good location right in the city. very friendly and helpful staff. continental breakfast not very rich, like in many other hotels too.
Parking fee was not included and it was $15/night
the room was clean the staff were nice paying 15.00 to park would have rather they added it to the price, than as a side charge.
well i got in early and the gentleman at the front did everything he could to get me in my room. I also locked myself out twice and they helped me out and i didnt feel like i was bothering anyone.
May be the location Every thing in that hotel it's the dirtest hotel I have ever found
I liked the fact that it was located in downtown San Diego. it is close to a must try hodad's if you're not from around. Also it's close to the Gaslamp. So mainly location is what i liked. I didn't like that there were a lot of homeless roaming around. I got lucky with parking but it is very limited. You could also hear footsteps from above. It is located in a busy street so sometimes you can hear cars go by.
The location was great just down the street from gaslamp for a great price The beds were not very comfortable
Mainly the price. Staff was very cordial. No services - no ice machine - no telephones - very little parking - dangerous access in and out of property - room much too small
Floors needed to be swept. The door can be easily broken. I had to put a chair up against to door to close properly. Toilet bowl moved.
Friendly staff. Women up front with glasses was extremely helpful and pleasent. TV was stolen from room. Smelt like cigarettes/drugs/chemicals. A homeless man knocked on my door at 3am and tried to sell me Methamphetamine!!! Then threatened me when I refused!!!! Scary experience!!!
staff is friendly, convenient location to park and downtown shopping areas, facility, noise, smell, discomfort, ridiculous overpriced