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Location Outdated with old equipment
Room was really clean including restroom. Bed was comfortable and the room size was accommodating to our family of 4. The location is not that great. The facilities can use some upgrades.
The room was surprising we'll furnished and comfortable Facility outer appearance looked old, dated and in need of work. The bathroom were need or remodeling . The shower head was placed too low for my husband.
Cheap fair When we walked in the room the floor was damp. The toilet broke. There was a spider in the bathroom.
The room was clean and spacious. Electric went out but parts of the hotel was up and running by the time we checked in at midnight. There was no wifi or cable tv. When we fell asleep our next door neighbors came back to their room and started to party outside their door at 4am I asked them politely to keep it down and they were drunk and rude! I tried to call the front desk but phone lines were down so finally after an hour later they quieted down. So needles to say the next morning I went to use the business center to print a email and everything was still down. And I asked the manager if they were going to comp is since they comped a lady before me and the manager chuck said no you have electricity on your room! I was going to leave and he said I'll comp you one night. He was rude and did not seem he genuinely was sorry! Just a horrible experience!
Comfortable beds, cold AC and refrigerator along with a microwave, big TV. Maid didn't come to clean.
The mattress was comfortable, everything was clean/worked, and the staff was friendly. The hotel itself is a bit dated. You can hear your neighbors if they're loud talkers. The bed on the floor above me was squeaky; but luckily, it was only "used" once. The lighting is a bit dim and could be fixed with brighter white bulbs instead of the ones with a yellow tinge. The wi fi was working fine until the last few nights when my laptop informed me some cipher wasn't matching and the network may be compromised.
Location was great for our stay there, close to everything we wanted to see.... Qualcomm stadium for a game, Petco stadium for another game, downtown, beaches, historic district. Ants... Found one crawling on my hair in bed.... And in the bathroom, but grossed out. Bed made so much noise I was sure neighbors could hear. The lighting was poor, it was very dark in room even with all lights on, had to open drapes which let every single person walking by feel invited to look in. My fault for missing in description there was no continental breakfast so for convenience used restaurant attached.... 40.00 for lousy breakfast. Shower head was too low for... 5'9" woman... Water pressure low and not a lot of hot water, more lukewarm. Stayed 3 nights, 1 day the maids cleaned room replenished towels, the next they did not.... Had to call front desk for towels and set garbage outside so the ants didn't come into room. Overall, wish I had gone to another hotel and will not return here.
The price was reasonable and the rooms were spacious enough. The bed mattress was pretty firm. We brought our own dvd player and had a horrible time trying to hook it up to their tv, with basically no help from the staff. The rooms were newly painted, but not very well. It was a cheaper attempt to make the room look nicer but it was fine for us.
Close to hwy. Dimly lit rooms that were slightly outdated. Heating/ cooling system inadequate for room size. Slightly noisy.
Customer service was great, friendly staff. The rooms were clean and spotless. The vegetation was very well maintained. As I walked to my room I could not help but notice that the plants gave the grounds the classic feel to the place. I could tell that the hotel was classic, and well maintained. My thought exactly-This place emits a 1960's vibe, which is a compliment. I like it. oh yes the pool was pretty, I didn't get in because I was busy for the length of my stay, but I would have. The pool was very clean. The whole place was clean. This is more of a picky convenience factor/ suggestion ..Not a Dislike..The lamp with the side electrical outlet for should also be next to the bed.(for plugging cell phone at night) mine was next to the tv up front... unless this is due to a safety rule, then its cool.
Nice rooms, pool, jacuzzi, centrally located. No elevators. Not a big deal since it only has two floors.
Cleanliness and staff. Bathtub was creaky and felt like you could fall through.
I liked mostly the big room with the king bed
Location and cleanliness. Beds could be a bit more comfortable.
Good quality hotel, clean, well equipped, offered a lift to local restaurants if required.
Clean, nice free breakfast, easy access to freeway. My room was by the elevator and was very loud starting at 5:00am every morning.
Nice and pleasant hotel. Breakfast was the standard fare and was good. Lots of available parking and it was accessible from the highway. There was usually a wait for the elevators at times but otherwise it was a very pleasant stay.
the staff was excellent, also the bed covers was a nice touch
Area for breakfast oops small, specially for handicap.
I highly recommend. Amenities, quality, and room size I normally see at more luxury hotels. It's easy on/off the 163. The breakfast spread was nice. I'd happily stay here again.
We like the location of the Residence Inn in the San Diego area. The staff was professional and nice during our stay. My kids enjoyed daily walks in the courtyard and throughout the facilities. The pool was clean and my kids enjoyed the swimming pool. We didn't like the dirty carpet and dirty sofa bed. The carpet was extremely dirty, everytime we took off shoes and walk around with white socks our socks were dark brown/black. The carpets needs to be shampooed. Our kids could not play floor with their toys because we feared of bacteria or dirt substances on the floor. My daughter accidently spilled a drop of milk on the sofa and we cleaned it up with a damp towel, unfortunately the towel was dark brown/black afterwards. The carpets and sofa really needs to be steamed cleaned at least four times a year when you have guest coming in and out the of the rooms.
Clean, family friendly I liked everything
Spacious, clean and comfortable rooms. Bacon or a meat item for breakfast would have been nice...
It was like staying in a nice quiet condo. The staff were very warm and friendly. The place was well maintained I remember reading that this was centrally localed for walking to places, I wouldn't agree with that. You could walk places but not places you'd want to go. It was a quick drive to lots of suburbia with free parking so that was convenient.
Front desk staff was very friendly and accommodating and offered tips on what and when to do things. Pointed out some locations for food and conveniences. The hotel is located in a mostly industrial area and food options were limited unless you drove out a few minutes out. The hotel did look a bit beaten up. But, again, it was a quick cheap option. We weren't planning on staying in the hotel at all during the day and wouldn't need any amenities, just a place to sleep. It served it's purpose for the three nights we were there. Not a top end place, just a place to sleep.
Location Rooms were dirty upon checkin. Stains in carpet. Hairs in tub. Slept in the morning and missed room service. Requested room service as we were heading out again and upon coming back we walked into still a dirty room and clean towels just piled on our dirty bed. Bed was not made, dirty towels were removed, tub was not cleaned. Complained to management and let us know all they could do is give us a free breakfast, which we opted out of. For the price not worth the money.
The hotel was very clean and comfortable. I was very satisfied and will definitely stay here again. The shower flooded a little, however maintenance fixed it in a short amount of time.
Clean room. Comfortable Bed. Mini fridge included. Very large desk. Would have preferred a sofa instead.
I loved the hotel, it was a big room. With a great bathroom. It's close to an airport, but I never heard a plane fly by. My room was nice and clean and the staff was very friendly. I definitely recommend this hotel!
Great location Service took longer than expected
Decent price Not clean, clearly being renovated (old-no furniture). Loud people next door who complained of cockroaches. I would stay away from this place!
We stayed here specifically for a family member who was hospitalized nearby, and this was the closest hotel. We found it extremely convenient that the hotel provides a shuttle to the hospital and airport, which worked out to our benefit. Most of the staff was friendly and welcoming. The bed was comfortable, and the rooms were clean. The hotel is located just a few minutes from everything you could possibly need; restaurants, stores, gas stations, rental car facilities, the hospital, and freeways. There is so much dead space in this hotel it's a little creepy, although it seems like none of the extra space was utilized for the rooms. It's fairly older, from the carpet, the smell, the ceilings, and the fixtures in the bathroom. The deli/gift shop had a good selection of food, unfortunately after purchasing, some of the food smelled spoiled so we ended up tossing them out. I'm a Starwood guest member and typically prefer Sheraton brands anywhere from staying at the Moana Surfrider in Hawaii, Westin hotels, and Sheraton at Disneyland, but this by far was the least pleasant stay.
Nothing The rooms were dirty and outdated. Bathrooms were disgusting. Cracks in the tub, dirty grout and leaky sinks. There was also a wad of hair hanging from the ceiling in the walkway between our room and the pool. Horrible experience. We checked out the next day.
Location and the appliances the room included. Hotel restroom would over fog and create a big water mess everywhere. Shower curtain wasn't the right fit for the shower and a big puddle of water would build up in a 10 min shower.
The rooms were okay. Housekeeping was out of control, I was walked in on FOUR different times, all while my DND sign was on the door, they didn't knock before unlocking the door; called for towels after 2 hours had to go get my own; witnessed housekeeping leave occupied rooms open/unlocked for long periods of time. My staff member had another guest receive a key to the room they were checked into.
I didn't like that even though I marked in my pre check-in that we wanted extra towels and even though they knew that there were two of us, there was only one large body towel in our room. Then when we called down for an extra to be brought up it took over 30 min to get to our door. It was late and my fiancé had to wait way too long to shower.
Place was very clean Manager was terrible. Argued with guests! Very unprofessional looking, she was wearing a dirty t-shirt. She should not be a manager! Water was out for over 12 hours. Couldnt flush toilets or take shower. Health violation and staff kept lying to guests. One employee told me that they brought a plumber from Los Angeles instead of local (San Diego) to save money. This took an extra 4 hours! DONT STAY HERE...I WONT EVER AGAIN.
I was put in a smoking room even tho I requested a non smoking room. I canceled the reservation and left. I went across the street to a different hotel, much better.