Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.5 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 7.8 "Great parking , according to 78%." 10.0 "100%liked the proximity to shopping ." 8.6 "City centre within easy reach , said 86%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.4 "Great service."8.6 "86% thought the
service was very professional ." 8.8 "Hotel security was great , thought 88%." 8.3 "83% werehappy with the room service ." -
6.9 "Vibe was decent."
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6.9 "Breakfast is mediocre."
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6.7 "Rooms are ok."5.8 "For only 58%, the
bathroom was ok ." 5.7 "Only 57% thought theair conditioning was adequate ." 5.5 "Only 55% thought theshower was ok ." -
3.9 "Internet is poor."3.9 "61% said the
wifi quality was bad ."
Overall rating
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9.6 "Terrific location."7.8 "
Great parking , according to 78%." 9.0 "City centre within easy reach , said 90%." 10.0 "100%liked the proximity to shopping ." 9.9 "99%liked the proximity to sightseeing ." -
8.6 "Great service."8.9 "89% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." -
7.3 "High comfort."8.7 "87% thought
rooms were spacious ." 9.0 "90% liked thebig bathroom ." 7.1 "71% said thebeds were comfortable ." -
7.3 "Good amenities."7.1 "71% thought the
building was wonderful ." 8.3 "83% thought thearchitecture was beautiful ." -
7.1 "Nice rooms."8.7 "87% thought
rooms were spacious ." 7.1 "71% said thebeds were comfortable ." 9.0 "90% liked thebig bathroom ." 8.0 "80% saidrooms were clean ." -
6.9 "Vibe was decent."
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6.6 "Breakfast is mediocre."
Overall rating
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9.2 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 7.6 "Great parking , according to 76%." -
8.4 "Great service."9.0 "90% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." -
7.0 "Good breakfast."
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6.9 "Vibe was decent."
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6.6 "Rooms are ok."5.7 "For only 57%, the
bathroom was ok ." 5.5 "Only 55% thought theair conditioning was adequate ." -
5.8 "Average value."
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4.7 "Internet is poor."
Overall rating
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9.4 "Terrific location."
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8.3 "Great service."
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6.8 "Rooms are ok."
Overall rating
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9.4 "Terrific location."
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7.9 "Good service."8.7 "87% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." -
6.5 "Breakfast is mediocre."
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6.2 "Rooms are ok."5.7 "For only 57%, the
bathroom was ok ." -
4.5 "Internet is poor."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity. The bright light outside my door was annoying at night.
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8.0review from
Quaint Clean Attentive staff Deliciouso breakfast! We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.
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8.8review from
gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective. nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.
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8.0review from
Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity. The bright light outside my door was annoying at night.
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8.0review from
Quaint Clean Attentive staff Deliciouso breakfast! We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.
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8.8review from
gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective. nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.
