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Rooms. Service. Price is relatively high
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
This is my second time staying at Niwa Hotel. It is very near to Suidobashi station & Tokyo dome city. Many choices of food in that area. Strongly recommend to people who is going to see concert at Tokyo Dome .
Very nice hotel in Tokyo. Just a few minutes from Suidobashi Subway Station and JR Suidobashi Station. Really good location. Hotel staff were very helpful and accommodating. Rooms are new and clean. I had a very nice stay in Hotel Niwa. I highly recommend this hotel.
All the right things in the room. Standard rooms are small but adequate - we stayed in standard and superior (which was international standard size).
Good location. Very polite staff, good service and clean room. nothing.
Nice, we'll run hotel. Rooms are clean and modern. Location, in between suidobashi and Jimbocho subway stops is ok but not the best area to be overall. it was hard to control the room temperature- sometimes it would be boiling even after turning heat way down.
very nice hotel, not far away from the subway, a lot of little shop all around,quite a big room ,breakfast delicious and everybody so kind!!!! everything perfect!!!!
Location Only had smoking room, which was not mentioned on Kayak.com. Price was higher than advertised on kayak.com
We enjoyed the neighborhood Hotel Niwa is located in. Lots of eateries and convenience stores. We also appreciated the laundry facilities and massage chairs. The staff is very friendly. I would look for a hotel that is even closer to the store best line.
Best hotel room I've ever stayed in. Rooms were designed thoughtfully and everything made sense. Extremely clean and in an excellent location. nothing much. maybe wish the rooms were a bit bigger?
Very good location, excellent staff, great value for money ,near train station. The breakfast was excelleny
The level of service was exceptional, and the overall quality of the hotel and room was superb. The facility for printing documents/making copies could be improved by having some instructions in English on the machines.
This was a top notch hotel. The rooms were large and very comfortable by Tokyo standards. The staff was very good at what they do and speak great English. The location of this hotel was wonderful from my point of view. While it was for sure in a business area it was a 5 min walk #40or less#41 to Tokyo station which makes it great. The Shinkansen and the Narita stop in Tokyo station which makes for a quick trip to the hotel. If you want they will great you at your train and walk you back. The restaurant was typical of most high end hotels with good food well done but not a value in any way. In the end there are tons of nice inexpensive places within 10 min walk that cater to the worker in the area if you are looking for a little less costly fair. While they can set up tours and the like for you my single experience with that a tour of the fish market left a lot to desired. It way have just been a bad day or a bad guide so I have no idea it others will have better luck. My ro...
location The room smelt like body odor and the rooms definitely felt older
Stay was very pleasurable due to comfort,cleanliness and excellent staff. Too far from airport and the shuttle services did not meet our needs - the last shuttle ran at 7pm - we got to the airport just after 7pm and the first shuttle in the morning was too late to get us to the airport in time for our flight. As a result we had a $200 taxi fare to and from the hotel to the airport which was very disappointing and expensive.
The staff are charming and the rooms comfortable
Kind and nice staff. Quiet location. Smell in the guest room.
The hotel staff were very friendly and eager to help. The room was bright, clean and comfortable with an amazing view. The hotel was very easy to find and get to on the underground. The breakfast was so expensive that I decided to go hungry instead. The airport shuttle bus was around £50 for two people which is a complete rip off for a one hour journey. The bathroom in the room was too small for such an expensive hotel, and the tv didn't work.
everything you need is there, with nice wide open spaces No coplaints
Location was good but the nearby areas didn't have much to eat. Hotel was clean and comfortable. Staff was nice. It's easy to get back to the hotel with a taxi since they all know the hotel name. The hotel doesn't offer around the clock housekeeping. We slept in till after 2 and they couldn't make up our room since it was too late.
convinences - airport shuttle arrives right at the door/ cleaniness / services The toilet is a bit old for such grand hotel, but anyhow it's very clean.
Service is great! no
Friedly staff, good position, clean room Small room
Location, friendliness of the personnel value for money
The sevice was friendly and very obliging. The buffet breakfast offerd a good selection of both North American and Japanese food. The hotel rooms were very well kept. I appreciated their attention to being green in the disdretion of changing linen and towels. Internet use was good. I thought the breakfast buffet was a litttle pricey. Paying for use of the internet server and printer was a little downgrading for such a nice hotel. The lounge and fine dining facilities were very expensive
The location directly across from Tokyo Station is super convenient, the rooms are clean and extremely well-appointed. Very friendly staff. I would definitely stay at the hotel again during my next visit to Tokyo.
the staff are absolutly helpful, very accomodating. special thanks to Mr. Nagase and Mr. Kaneko at frontdesk, they both provide execllent professional and heartfelt service. perfect location for JR shinkensan if you want to explore the other provinces with JR East Pass. since tokyo station is a huge one, a bit lost to find the nearest exit to the hotel. not enough direction inside the tokyo station.
Location to shopping, Tokyo Stock Exchange, Imperial Palace, Narita Express, subways and peace and quiet due to the location of the hotel: 27-34th floors. Small rooms. Bedspread adornment had "funky stains". Breakfast was a little pricy for $30 for a buffet....but it was delish so I ate there for convenience.
Great location at station, very clean and quiet.
Service and good location. Room is too small.
The staff were friendly and helpful at all times. The cost of the meals at the hotel was high.
Well located hotel to explore Tokyo Extremely small room with absolutely no cupboards/hangers ...
close to anything, a very warm and friendly service
Very close to Akihabara train station. Nice, clean. Good wired internet. Friendly staff with decent english skills. Very smal rooms. No WiFi internet.