Recent reviews
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- Neutral
- Negative
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8.0
the hotel is good for the value of money the elevator not working properly , no water boiler in the room
review from KAYAK -
7.4
Nice pool and workout facilities, good location, comfortable bed, nice grounds around the hotel On demand wasn't working we called several times for someone to come and fix and each time they said they would and never did. The pool was being repaired as we swam (painted around the pool area), the breakfast included was great however the information was not conveyed correctly and we were apparently in the "wrong dining area" the exact same breakfast was in the "right " are so don't understand the comment by staff.Simple information about the breakfast and hotel was not available in the room directory so we actually had to call down to ask(no reason for this if made available in the room)
review from KAYAK -
9.1
the only Too many stairs
review from KAYAK -
6.0
It was nice that there were 2 pools and that they were available a lot of the time with long hours of operation. We updated for a "deluxe" room but we had mold on our ceiling, and there was a chunk of wood missing from our balcony, and also the mattress was very poor quality.
review from KAYAK -
3.7
The room was extremely dirty, with the exception of the bed. There were almond bits left on the furnace and the tables were sticky. The décor of the room needs to be refurbished, as paint and other areas are deteriorating. There's also been multiple times when there were no staffs at the reception area, leading to long wait times.
review from KAYAK -
4.2
When we arrived I had asked for a handicap room if available as my husband is disabled. We were given one on the first floor. When we entered the room it was hot and had a dank odor. The air conditioner was blowing out warm air only. We called the front desk they sent a gentleman to checkb it out. His reponse was "it's running as cold as it can". We asked to be moved to another room. The second room we were moved on the second floor was dirty and smelled of tobacco smoke. what upset me the most was the strong tobacco smoke smell on supposedly clean towels. At this point we were tired and didn't want to call the front desk again. The next day I had gone to the front desk again and stated the particulars. The women was very professional and very willing to make things righ. We were moved to the 6th floor and it was as if we were in a different hotel. It was clean well kept and did not smell! Update/upkeep the rooms that require updating. No wifi available in rooms on 1st and 2nd floors. 6th floor had wifi.
review from KAYAK -
3.1
Breakfast was good Staff was extremely helpful Rooms weren't clean Insects in room Slow elevators Balcony dirty
review from KAYAK -
4.0
The hotel is too far from downtown. You have to take a bus and then the subway. The write-up gave you the impression that you are very close to downtown. We had to change our room due to the fact that the air wasn't working. The elevator was not working.
review from KAYAK -
9.7
I had stayed here in the past and it always wasn't as nice as it was this time. Rooms have been painted and updated. The bed was great! Prices went up a little and still breakfast isn't included. Parking should be cheaper for those staying at the hotel.
review from KAYAK -
4.5
The elevator service was so poor the holes Halls were extremely hot Hotel elevator extremely slow and the Halls were completely hot could not breathe thank you I will not travel there again
review from KAYAK -
3.7
The location,lobby and pool were all nice features The rooms seemed very old and dirty, room service not that great
review from KAYAK -
5.7
Kids loved the pool. Weight room was decent for a hotel gym. No wifi in my room! I had to go downstairs to the front lobby to get wifi. So no working from your room and no Netflix from your room. The room felt outdated. The lamps were old lamps, the bed was very stiff.
review from KAYAK -
10.0
We liked the indoor pool , kids loved it. Found our room was clean . Beds comfy . It's an older motel , but we enjoyed our stay The only thing , which wasn't even a big deal was the bathroom fan didn't work.
review from KAYAK -
10.0
Room was very nice. It's our second time staying. Easy to find and close where my son lives. Very nice stay. Beds were comfortable and all amenities required were available No concerns
review from KAYAK -
5.1
Good size room and heated bathroom floors The bed headboard fell off and the bathtub handle came off and fell on my foot during a shower
review from KAYAK -
5.1
Best value in the area during busy weekend. Beds were comfy and the hotel was pretty modern. The woman working the overnight shift treated me like I was stupid and was very condescending.
review from KAYAK -
9.4
The rooms are huge! The price is amazing. The indoor pool is a great amenity. It would be nice to have a whirlpool. The staff was great. I would like to not pay for parking or breakfast. However, I will be returning.
review from KAYAK -
10.0
Great room, and staff was excellent. Had to check in at 12am and there was no problem with doing that at the front desk. Friendly and overall great experience. confusing getting breakfast since there were 2 breakfast rooms one was for the hotel and the other for functions. Wished that they had more than 2 people working so one person could be at the desk to ask which breakfast room was correct.
review from KAYAK -
10.0
Location, cleanliness, indoor and outdoor pools We had to pay the parking
review from KAYAK -
7.7
This hotel is understaffed, there were 5 families waiting for rooms. I waited 1 hour and 20 minutes to check in. Staff gave me free parking for all 3 nights because of long wait. (Parking is $13/day) Luckily I got the renovated room, it's clean and comfy. I got my own transportation about half an hour drive to downtown.
review from KAYAK -
8.2
Renovated rooms were very nice. Beds were very comfortable. Air conditioner was quiet and effective. Pool and exercise room were good. Staff was pleasant. Overall, a good value. Non-renovated rooms are terrible. Construction noise woke us up at 7 one morning. Parking should have been free (not $13/day). TV channel selection was minimal. Internet was slow and unreliable.
review from KAYAK -
8.2
Great restaurant located within the hotel. Loved the chicken sandwich and shrimp and lobster grilled cheese. For the cost, the hotel was great. Great customer service! The hotel is kind of far from Downtown Toronto so make sure you have your own transportation or you will have to rely heavily on taxis. Be aware that not all rooms are renovated.
review from KAYAK -
5.0
The hotel is poorly managed. The staff appear to be helpful at first, but it seems like they are understaffed. There were many miscommunications between the staff when we asked questions to different people we got many different answers. We were told by the front desk we could eat outside food (snacks) in an area with table close to the pool. A server from the bar came almost immediately and told us we could not. When we explained to him, his response was that the front desk doesn't know what they're talking about, (maybe she's new? was his response) When we explained what happened to the front desk, one person appeared visually upset (was it the bald guy?! was her question to me), another person directed us to an area in the rear of the pool where there were benches. It was the front area of another hotel or condo! I found the staff unprofessional. The location was also poor in relation to downtown. We did not have a good experience. I would not recommend this hotel.
review from KAYAK
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8.0
the hotel is good for the value of money the elevator not working properly , no water boiler in the room
review from KAYAK -
9.1
the only Too many stairs
review from KAYAK -
9.7
I had stayed here in the past and it always wasn't as nice as it was this time. Rooms have been painted and updated. The bed was great! Prices went up a little and still breakfast isn't included. Parking should be cheaper for those staying at the hotel.
review from KAYAK -
10.0
We liked the indoor pool , kids loved it. Found our room was clean . Beds comfy . It's an older motel , but we enjoyed our stay The only thing , which wasn't even a big deal was the bathroom fan didn't work.
review from KAYAK -
10.0
Room was very nice. It's our second time staying. Easy to find and close where my son lives. Very nice stay. Beds were comfortable and all amenities required were available No concerns
review from KAYAK -
9.4
The rooms are huge! The price is amazing. The indoor pool is a great amenity. It would be nice to have a whirlpool. The staff was great. I would like to not pay for parking or breakfast. However, I will be returning.
review from KAYAK -
10.0
Great room, and staff was excellent. Had to check in at 12am and there was no problem with doing that at the front desk. Friendly and overall great experience. confusing getting breakfast since there were 2 breakfast rooms one was for the hotel and the other for functions. Wished that they had more than 2 people working so one person could be at the desk to ask which breakfast room was correct.
review from KAYAK -
10.0
Location, cleanliness, indoor and outdoor pools We had to pay the parking
review from KAYAK -
8.2
Renovated rooms were very nice. Beds were very comfortable. Air conditioner was quiet and effective. Pool and exercise room were good. Staff was pleasant. Overall, a good value. Non-renovated rooms are terrible. Construction noise woke us up at 7 one morning. Parking should have been free (not $13/day). TV channel selection was minimal. Internet was slow and unreliable.
review from KAYAK -
8.2
Great restaurant located within the hotel. Loved the chicken sandwich and shrimp and lobster grilled cheese. For the cost, the hotel was great. Great customer service! The hotel is kind of far from Downtown Toronto so make sure you have your own transportation or you will have to rely heavily on taxis. Be aware that not all rooms are renovated.
review from KAYAK
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7.4
Nice pool and workout facilities, good location, comfortable bed, nice grounds around the hotel On demand wasn't working we called several times for someone to come and fix and each time they said they would and never did. The pool was being repaired as we swam (painted around the pool area), the breakfast included was great however the information was not conveyed correctly and we were apparently in the "wrong dining area" the exact same breakfast was in the "right " are so don't understand the comment by staff.Simple information about the breakfast and hotel was not available in the room directory so we actually had to call down to ask(no reason for this if made available in the room)
review from KAYAK -
7.7
This hotel is understaffed, there were 5 families waiting for rooms. I waited 1 hour and 20 minutes to check in. Staff gave me free parking for all 3 nights because of long wait. (Parking is $13/day) Luckily I got the renovated room, it's clean and comfy. I got my own transportation about half an hour drive to downtown.
review from KAYAK
-
6.0
It was nice that there were 2 pools and that they were available a lot of the time with long hours of operation. We updated for a "deluxe" room but we had mold on our ceiling, and there was a chunk of wood missing from our balcony, and also the mattress was very poor quality.
review from KAYAK -
3.7
The room was extremely dirty, with the exception of the bed. There were almond bits left on the furnace and the tables were sticky. The décor of the room needs to be refurbished, as paint and other areas are deteriorating. There's also been multiple times when there were no staffs at the reception area, leading to long wait times.
review from KAYAK -
4.2
When we arrived I had asked for a handicap room if available as my husband is disabled. We were given one on the first floor. When we entered the room it was hot and had a dank odor. The air conditioner was blowing out warm air only. We called the front desk they sent a gentleman to checkb it out. His reponse was "it's running as cold as it can". We asked to be moved to another room. The second room we were moved on the second floor was dirty and smelled of tobacco smoke. what upset me the most was the strong tobacco smoke smell on supposedly clean towels. At this point we were tired and didn't want to call the front desk again. The next day I had gone to the front desk again and stated the particulars. The women was very professional and very willing to make things righ. We were moved to the 6th floor and it was as if we were in a different hotel. It was clean well kept and did not smell! Update/upkeep the rooms that require updating. No wifi available in rooms on 1st and 2nd floors. 6th floor had wifi.
review from KAYAK -
3.1
Breakfast was good Staff was extremely helpful Rooms weren't clean Insects in room Slow elevators Balcony dirty
review from KAYAK -
4.0
The hotel is too far from downtown. You have to take a bus and then the subway. The write-up gave you the impression that you are very close to downtown. We had to change our room due to the fact that the air wasn't working. The elevator was not working.
review from KAYAK -
4.5
The elevator service was so poor the holes Halls were extremely hot Hotel elevator extremely slow and the Halls were completely hot could not breathe thank you I will not travel there again
review from KAYAK -
3.7
The location,lobby and pool were all nice features The rooms seemed very old and dirty, room service not that great
review from KAYAK -
5.7
Kids loved the pool. Weight room was decent for a hotel gym. No wifi in my room! I had to go downstairs to the front lobby to get wifi. So no working from your room and no Netflix from your room. The room felt outdated. The lamps were old lamps, the bed was very stiff.
review from KAYAK -
5.1
Good size room and heated bathroom floors The bed headboard fell off and the bathtub handle came off and fell on my foot during a shower
review from KAYAK -
5.1
Best value in the area during busy weekend. Beds were comfy and the hotel was pretty modern. The woman working the overnight shift treated me like I was stupid and was very condescending.
review from KAYAK -
5.0
The hotel is poorly managed. The staff appear to be helpful at first, but it seems like they are understaffed. There were many miscommunications between the staff when we asked questions to different people we got many different answers. We were told by the front desk we could eat outside food (snacks) in an area with table close to the pool. A server from the bar came almost immediately and told us we could not. When we explained to him, his response was that the front desk doesn't know what they're talking about, (maybe she's new? was his response) When we explained what happened to the front desk, one person appeared visually upset (was it the bald guy?! was her question to me), another person directed us to an area in the rear of the pool where there were benches. It was the front area of another hotel or condo! I found the staff unprofessional. The location was also poor in relation to downtown. We did not have a good experience. I would not recommend this hotel.
review from KAYAK
