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Promptness of the staff, concierge was very helpful
Size of room too small for my preference and too close to lifts heard noise all through the night. Kept me awake .
We stayed at The Royal York nine years ago so it was so good to see that it was still a delightful place to stay. From our arrival everyone was extremely helpful and friendly and we were so pleased to see Alina in the York Station Bar after all these years....like meeting up with an old friend and her Martinis are amazing! Wish we could have stayed longer and looking forward to the next time. Thank you. Didn't make it in time for breakfast on our last day, our fault wanted to get the packing done and by then the deli-bakery did not have much selection. It was 10.30am. Not much of a complaint is it? PS Haven't looked at your guest reviews on website.
Centrally located, ability to get around downtown underground directly from the hotel,security Room was quite small, for the price would expect a few other in room items to be included like water bottles, robes and slippers, news paper
Classic hotel, close to the train station and all of downtown. As always atreat to be a guest.
The staff are far superior to any other hotel starting with the most important dept. The doormen & valets. 100% friendly, professional & helpful! Nothing
The facility was clean. The service was very good. The food was excellent. The room was ready early. The parking garage was convenient.
Location (Toronto downtown) Noisy air conditioning; No light in the wardrobe room (one bulb missing, the other burnt; I had to ask them to fix the problem).
The staff were very efficient, the room was clean and well designed and the beds were amazingly comfortable! We also really liked the express checkout option which made catching a flight much less harried. No, I would definetely return.
Location. Easy access to subway and buses.Good restaurant in the hotel and plenty of good restaurants locally. Can feel rather impersonal.
Location is great. Didn't have meals there but heard good reports. Bottom (fitted sheet) didn't fit the mattress and kept coming off.
Location and comfort. Price
Very friendly and helpful staff
Not a thing
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Room layout, lighting, bathroom & view HVAC - too warm without windows that open
As soon as I arrived , I was greeted with a warm welcome where I felt like I was home away from home. I told the concierge that it was my first time in Toronto and he upgraded our room to the lake side view. When I got to the room, I saw why he had upgraded to the Lake view was even more incredible than I had imagine
Friendly staff, value for money and very clean Nothing not to like
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
The service and styling is spot-on, generous room size and appointments that made the price good value
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
Ease and comfort checking in and out. Facilities are fantastic!
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Friendliness of staff, good breakfast, excellent room.
Location Rooms could have been cleaner
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
Rooms were clean and nice. Staff was professional and courteous. Nothing
Great location between Ontario lake and the CN tower!
Room was nicely appointed, clean. Location is great although construction is going on in street for awhile
The location was phenomenal, within walking distance of so much -- only a 10-15 walk from Air Canada Centre, a couple minutes from the Rogers Centre/aquarium/CN Tower, and just a short subway ride from the ROM and Casa Loma, etc. The restaurant behind the hotel (Amsterdam Brewhouse) was absolutely fantastic as well. The rooms were so clean and big and comfortable. It was perfect for a weekend getaway. On top of it, the staff was so friendly and helpful, making for an even better stay. The only thing I really didn't like was the fact that parking wasn't free for hotel guests (it was $21/day), but I know that it's a hotel in the downtown area of a large city, so they can't really control that/you should expect to pay for parking.
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.
Room was clean bright and comfortable, staff was professional courteous and quick. Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.
The breakfast french toast was delicious. Good downtown location. Room didn't have blackout curtains, but it did have Eastern exposure (i.e. the early sun). I think the more expensive rooms had blackout curtains, but that should be a standard feature, not one you pay more for! Bathroom didn't have a toilet-paper dispenser. Had to unroll it on my own. Nor did the shower have a full closing door- only half the shower was covered.
The location was pretty good with pretty quick access via street car to the main subway terminal. Staff was also very friendly and helpful. This is definitely not a luxury hotel. Things look nice but the hotel is old with a new coat of paint. You can tell where the renovations were done on a budget so things looked nice, but were not actually done well. In addition, the walls were paper thin. We could hear the people in the next room having a conversation. We did get the hotel for a very good rate, but there is absolutely no way the rooms are worth normal price. The hotel itself is not bad, but it is by no means 'luxury.'
Everything was great and staff was amazing. Very clean. Great location a couple blocks from everything. Parking was a mess was told $21 dollars but credit card was charged $35
Loved the full wall of windows with shutters on them in the bedroom and windows/skylights in the bathroom. Made the room so wonderfully bright in the mornings. Modern updates gave the room a high-end look and feel. Very beautiful. Very comfortable. We experienced four minor annoyances. Firstly, the fireplace (which came with a remote - pretty cool) made squeaking noises when it was on. Secondly, the mattress was overdue for a change - my side had a significant body indentation in it. Thirdly, the lower spigot in the shower was not attached to the wall - it stuck out about a foot or so into the shower. Lastly, the old tub is still in the bathroom but really just takes up space (it's a short tub, so no spa-like soaking). None were huge issues, just minor details that should be addressed.
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
Location and the updated modern rooms were very clean!
We were in town for a concert and a Jay's game, the location was perfect. We love to be near the waterfront when in Toronto and this was our favorite location so far. The hotel is smaller in size which is nice, not too busy, it's clean and the staff was great. The pool area on the 5th floor is a great location to sit at night and enjoy a cocktail while people watching. We have no complaints about this hotel. A little pricey but I guess you pay for location.
The hotel rooms and very nice and the staff are wonderful to deal with. Andrew from the front desk helped us out more than once with a smile on his face each time. The continental breakfast was better than any I've ever had! We stayed here during TIFF and had an absolutely wonderful second experience at this hotel.
It is in a great location for the entertainment district. I prefer quality over quantity for breakfast. I would recommend fewer items e.g. Organic granola instead of processed granola, that are locally sourced.
The space of the suite we booked was comfortable and quiet and the small kichen area was well equipped.
Very roomy. Good location to entertainment district. Elevator service can be slow. Breakfast (free) can be crowded but I guess that's what happens when it is free.
The room was fantastic – clean, modern, spacious, fully stocked with everything we would need. The locations is great as well, accessible to everything downtown Toronto, close to the subway. Free breakfast was a bonus, and it was very tasty.
Very friendly accomodating staff. Clean and funcitonal room.
I love the offering of breakfast and having kitchen facilities.
Large room with good facilities and was clean. lack of room service.
Staff was awesome. Room was dated, furniture not anchored to the wall
I had an in-room suite with kitchen and it was perfect for work. I was able to dine in my room and get work done. It was also close to the attractions of downtown Toronto so I spent half a day walking around. A bit pricey for parking but they do have valet parking.
Perfect location in downtown, to. Not far from the main attractions. Staff was very friendly and accommodating. We will def. stay here again!
Great breakfast and friendly staff. Fantastic location close to everything.
Good location Reasonable rates Single bed option had small rooms
The overall hotel was cute and small. It was a great location to everything. We didnt have a car and it was close enough to walk,uber, or use the train to get to most of the thigs we wanted to do and see. The rooms were small. I wish there were higher floors with more of a city view. Also the tv was in a awkward location to watch. Breakfast was not included, which would have been nice since we stayed for so long.
The room was nice, large enough for us to not feel cramped There seemed to be a lot of light switches that did the same thing. Also it was a pain to print off tickets we needed. All things were minor details though.
Clean room. Walk across the road to Royal York for access to path! Small room. It's hard to find attendant for morning breakfast if you want to order something.
Rooms were pretty clean Staff was friendly No gym (just a deal of paying the next-door full-sized gym $10/workout) No desk or chair in the room They didn't find my reservation when I arrived, took 5-10 minutes to figure it out. Random $23 charge on my credit card at 2am during my stay On my second day, my card key didn't work and they said apparently I checked out that morning...I definitely did not
Great location! Good value for the money. Clean room. Wifi is not free. It took over 20 minutes to drop off my car with the valet.
Downtown location Booked a room with two double beds, checked in and given a room with only one bed, then told that there were no other rooms available and that even though we'd booked a room with two doubles on Kayak they wouldn't honor it because they only guarantee room type when booked on their website. The hotel was also incredibly noisy - we could hear every little thing on our floor all night.
Walking across the street you could see CN Tower. Everything was in walking distance. Parking was reasonable and had many options. Safe and clean, overall nice place to stay for a reasonable price.
The smell in the room
the rooms are very small and parking is hard to find
Very small room, didnt even have a closet or anywhere to hang clothes. Great location Very tiny rooms
Location Restaurant on sight has good reasonably priced breakfast Hardwood floors in rooms Rooms are very small but clean