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The location was perfect The ice machines did not work, went to 11 and 12th floors.... Neither worked. WIFI did not work on the 10th floor the entire stay. In fact it only worked in the lobby for us.
All the major sites are walking distance from this hotel. LOCATION Our room smelled like cigarette smoke. It was so bad it penetrated our clothes. Also, they had water issues during our stay. There was no water coming out and after they "fixed" the issue there was brown water coming out. The hotel has beautiful designs, but it looks run down. All of their furniture looks beat up. The drapes in our room had holes. The front desk had mediocre service. The bellman were very friendly though. This place has lots of potential because of it's design and location. They just may need new management.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
so many fruit flies in the bathroom! the showerhead was so clogged that the shower sprayed over the curtain and all over the bathroom mirror, leaving about 3 streams of lightly pressured water to shower with.
Margarit at the front desk was phenomenal, and Diaz in security was very helpful.. We came out to catch a couple of Cubs games and sight see. We did not spend much time in our room, which was good because overall comfort was about a 3 out of 10. Old, old old. Reminded me of that 1960's home with the pocket doors, and diamond like door knobs, but has NEVER been updated. A place to lay your head and store your luggage and no more. Although I must admit the pancakes in the rear restaurant from the front desk were GREAT!!!! Cold, I mean COLD water in the bathroom. Peeling wall paper. Hotel really needs to be gutted and updated like yesterday. For $200.00 per night the overall appearance of the hotel was about $40.00 per night. Yes we had a good view of Buckingham Fountain over Michigan Ave. And that is the only thing that gave us some, just some of our money's worth.
For the condition of the the hotel, was MUCH cleaner than I expected. Staff were also very cordial. All I can say is that this was like the Happiness Hotel of Muppet fame. Not one dime has been spent on any hotel upgrades since 1976. Because of the baroque splendor it once had, this hotel is popular for weddings (maybe guests are blindfolded until they arrive in the ballrooms??) All was shabby, falling apart, and rundown with tons of springbreak-like behaving young adults. Walls paper-thin.
Way past it's prime...
While the exterior of The Congress represents the bygone days of a once glorious hotel, the interior is, sadly, the result of age, poor maintenance, and general neglect. The very first impression I got was the malodorousness that permeated the entire facility. Upon entering my room, the odor was insulting as, clearly, this hotel once permitted smoking (but apparently made no effort to eliminate the persistent smell. The furniture must've been obtained from the local Goodwill as it was well-worn and mismatched. Cracked tile on the bathroom floor made the entire experience unpleasant. Hey Congress owner, it's time for a remodel!
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
Location was good. Bathroom was not good at all.
Great location and rich history - opened up the windows for cool air at night.
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
Efficient and clean
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
Location Beds were lopsided, couldn't sleep on it.
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
Talk to Bennie when you get there. He'll get you set up downtown.
I was delighted to be upgraded to a suite, which was very attractively and comfortably furnished - I'm a fan of Mission style. The location is great. Only a few yards away from the Madison-Wabash CTA stop, easy walking distance to Millenium Park, Art Institute of Chicago, the lakefront, many fine restaurants, and the Lyric Opera. Having Ada's downstairs is also a plus for breakfast or lunch. I wish the hotel would provide real glasses for drinking instead of soft plastic cups.
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
Was a bit of a mess but it will end. Not all rooms have a desk for computers
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
It's hard to exactly explain the understated but rich comfort of the Silversmith.They've put a lot of effort into getting the interior design just right, in the lobby as well as in the rooms, both of which are very comfortable. The staff is welcoming and friendly. All in all this is one of the best hotels we've ever stayed at, and we've stayed at many. I guess in a nutshell I would say it reminds me of a Kimpton hotel, but with a more quietly dignified attitude. I was underwhelmed by the restaurant downstairs, but it doesn't really matter since there are plenty of dining options in that part of the Loop
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
Like the decor, rooms were warm and clean, bathroom big and well-lit. Gym was fine, too
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
This is a charming boutique hotel in the heart of the South Loop. Well worth a stay.
The staff was very friendly and the room was very clean and well appointed. The location is also very close to many of the attractions that we were seeking out. within walking distance of Millennium park and Navy Pier.
I appreciated the modern design of the room and the comfort of the bed. It was quiet and yet we were merely a walk away from everything that we were interested in seeing/visiting. I wish that I did not have to call from overseas just to confirm my reservation. The front desk personel reserved a nice room for us and made sure that we were not bumped from our room. I had to confirm 30 hours prior to our arrival since I was flying in from overseas and not arriving until 7p. This hotel is also fully non-smoking which was GREAT for me! The breakfast could be better. Once they ran low on food, they did not replenish.
The staff were very friendly and helpful. The location is great Yeah, the housekeeping time were at different hours during our stay. Sometimes early sometimes later in the day. it would have been nice if the bathroom/toilet had been sealed to show they have been sanitized.
Staff was great, very knowledgeable and quick to give recommendations and directions. Breakfast had a lot variety and protein and fresh fruit options. Walls were thin, I heard a conversation in the next room at 11pm. Also WIFI access was too complicated to log in from a smartphone that I gave up since I had very limited time in Chicago.
The room was very clean and the bed was awesome. I liked the color choices for the room.
The hotel was well located for our purposes--within walking distance of shopping and many attractions. The room was clean, the bed comfortable, and staff efficient. Breakfast was the typical Hampton Inn fare which is good quality geared to a wide variety of tastes and preferences. The facility was an older building that had been retrofit. Our room was a little smaller than other Hampton's. This hotel is probably better suited to a couple than to a family with younger children. But it was efficient and did the job. Décor was funky and different which can work either way depending on perception. Overall, the space worked for us.
The location of this hotel was great. We were in walking distance to everything we wanted to see. Valet and front desk staff were very friendly and helpful. Housekeeping service was very good. The food at the continental breakfast was great, and varied from day to day. The only thing that could be improved is the breakfast area. Where the food is served is very congested and there are not many tables.
All of above. Check in very easy. Felt safe needing key to elevator upper floors. Great breakfast. Staff warm welcoming very helpful. Found an empty Jack Daniels fifth bottle under bed. Not ours.
Location, rooms, breakfast
The staff were all very helpful and friendly, especially the woman at the front desk when we checked in. The location was excellent for walking and conveniently situated to mass transit. It was all pretty okay.
The room was comfortable and large enough to have a small sitting area. I liked the extra high ceilings because the room felt much larger than the floor space. The beds were comfortable and the furniture in good condition. There was a complementary coffee and tea bar in the lobby with fresh fruit and sometimes cookies. This was a nice stop over before heading back to the room. The breakfast closes on the dot at 10am. This isn't convenient because younger people (I'm 28 years old) like to sleep in a little later. I prefer to get going around 10 or 11am. This is a simple fix, extend the breakfast hours by an hour. I'd like to see more plants indoors at this hotel because the city starts to wear on me after a while and getting a fix of nature is relieving.
Location, cleanliness, staff. Its a minor thing, but choices of pillows are too thick for side and stomach sleepers. Parking expense.
Safe, welcoming environment. GREAT location close to a variety of attractions, amenities and public transportation.
Nice set up, cafe on ground floor. Community kitchen with fridgerators. You can cook whatever you like and bring back leftovers.. Have to pay 10c a minute for computers onsight.
It was very clean, great downtown location, employees were very nice and provided lots of info on the area like where to eat and what to do. The place was fairly quiet, provided breakfast, and had sitting areas with nice leather arm chairs.
the staff were very cooperative and freindely. economical hotel in an excellent location the smell of the room
Every member of staff, from front desk to housekeeping, were outstandingly friendly and helpful
They give me lots of informations about traveling.It really helps me a lot!!!
I liked very much the fact that the room and the bathroom were very clean and the fact that was a safe place and of course the fact that I could lock my BAGGAGE....cause when you share the room with different strangers you never know what you can "loose"....:D The only thing that I didn't liked was the fact that the breakfast was to poor.
Very convenient location. Friendly staff and guests. Linens hadn't been changed on my bed even though I arrived after 4 pm. Room was quite noisy throughout the night with people coming and going. Some one left early about 5 am and left their light on. Part of the hassles of being in a hostel with no curfew.
This place is really good, the staff was amazing and the environment was lots of fun -- without being noise at all! The Location can not be any better. An A+! Water pressure in the room showers needs lots of help!
I saved a ton of money. My room was noisy because of roommates and the train tracks right outside the window.
friendly staff difficult to stay on top of cleaning (kitchen and bathrooms) when so busy
well organized, clean rooms.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.