Clarion Inn Lake Buena Vista, a Rosen Hotel

Please change the head showers

Nothing They gave me a playpen for my baby that was so gross it looked like it had come stains, the fridge was not working in both rooms, it was dirty and no costumer service what so ever I left a day before even though it was already paid for

I liked the pool area. The room service was poor. And they did'nt fix the water isue right away.

Nothing to like Employees were rude and pushy, tried to convince us to buy a timeshare and then got nasty when we declined! The restaurant buffet was disgusting and then when the credit card machine didn't work we had to pay in cash and that was a whole debacle because God forbid the cashier wait while we use an atm! The rooms were not exactly clean, but I didn't sleep at all because I-4 is literally right next door plus all the construction at 6:00 am didn't help, not to mention the other hotel residents were running up and down and all around at all hours of the night. Walls are paper thin. The free breakfast is not free. The transportation to the parks were a joke! We had to wait in line for an hour to just have 20 people skip us and have to wait for the next bus, then your on the bus for an hour while you drive all over Disney dropping off people at every park! We drove the second night and got there in 20 min! All around worse hotel stay I have ever had! Don't recommend it to my worse enemy!

location to Disney parks Construction in parking lot, not very clean, requested a cab and never get one, check in very hectic

beds were really uncorfortable, woke up with back pain everything was very dusty I suffer from allergies and so does my daughter we both woke up with stuffy nosw

The rooms were dirty and staff had attitude about our complaint. Never will I stay there again. She even threatened to kick us out. What kind of service is that?

I arrived at 5pm to be told that they would like me to consider "upgrading" to another Rosen hotel, because they were overbooked. They enticed me with the offer that the Rosen Centre would have a king room, which they did not. I drove across town and checked in at Rosen Centre only to be told that they did not have a king room. And now I was staying a half hour from where I needed to be the next day, instead of ten minutes. Not an ideal switch. However, they gave me a 50% off food coupon, and free parking.

Location Power plugs not working for mobile phones, slow internet

I appreciated the large refrigerator and microwave in the room. The room had bed bugs. I informed the front desk upon checking out. I was promised a phone call within 72 hours, but no phone call ever came.

Close to parks Value Was not clear about Breakfast included, all you get is coffee, milk and white bread and if you want more it will cost $$. The rooms were ok for the cost we paid, but there were some bugs in the room so small we did not notice until last day. Close to Highway, but from our room there was no noise

--It's location to Disney World and Downtown Disney --Close to other restaurants --Clean room everyday --We were given a hotel key to someone else's room at check in the room was filled with luggage's . Glad the guests weren't in the room at the time we opened the door --Communication with the lobby folks not very good --Got to use the swimming pool only once due to construction --Fridge was not in good operation --Bathroom looked awful with rusty bathtub bars, ceiling and walls looked like something you'd see in a prison --Wifi was a joke! Didn't work worth the crap --The dryer ran the entire 45 min and didn't dry the clothes --We were told the tram for Disney was from 8am to 1pm by a gentleman in the lobby in a wheelchair That's not convenient 8-1??

Overbooked on prepaid room, had to send me to affiliate hotel at 1am, won't be booking with Rosen Hotels again!

Updated rooms were nice. Its a clean strong 3-star. The weekend we were there the main pool was closed for renovation, plus the kiddie splash area was also closed. It would have been nice to know that before we checked in.

The staff was rude. They took over an hour to check me in because they lost the reservation. I asked to speak tongue manager and I was told to email him?!! After arriving in order to get directions to our room and shuttle info we had to listen to a girl try to talk us into a time share opt. She was pressuring us to sign up and wasting our time. The gift shop was not Disney themed but more like an Indian quicky mart. The door to the bathroom in our room was broken when we arrived, we couldn't even close it. We had someone come fix it but it took all night. The place is old and there were stains on the carpet, the furniture was well used and the wifi didn't work. The cleaning lady tried coming into our room at 8:00am while we were still asleep to clean the room when we hadn't even checked out yet. The pool was freezing and over croweded and while the advertising for the hotel listed that they had just newly renovated the pools one was closed down and empty, and the kid splash area was closed our entire week stay. When checkingout the girl asked "how was your stay" I told her " you get what you pay for I guess " and she said that's womderful, I'm glad we could help.

when we got there had to wait in line to check in,,,,,over an hour almost 15 other people in front of us with 3 people checking everyone in. when it came down to it there was 1 girl doing all the work the other 2 acted like trainees she wasdoing 4 to 1. they need to tell the guests about the dead bolt lock if your not careful will lock you out of your room and only security can let you in.could not get near breakfast water presure was very poor rooms were not quite could hear everyone outside your room. the rooms are very worn....need updating. plenty of food options close by and he parks are a 5 min. ride in

Decent price. The hotel did not have our reservation when we tried to check in despite multiple forms of confirmation of our booking. It took an hour for them to find our booking. Customer service was extremely subpar. In addition the WiFi did not work anywhere in the hotel. Also the water pressure in the showers is terrible.