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We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Lo recomiendo 100%
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
staff and dining were great. we stayed in an apt. that was roomy and clean.
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
Helpful staff; accessible to eurostar
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
Able to get early breakfast which was very good
Close proximity to subway and at a good price
We only stayed one night but it was a very comfortable one. N/A
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
good breakfast and warm during a cold spell in the weather breakfast times of 7-9 at the weekend
Closeness to Kings Cross underground, help yourself full English Breakfast, friendly and helpful staff. Best London budget hotel we've stayed in No, although our sash window would not stay open very wide but we proped it open with a trainer shoe until we went out so no problem.
Excellent Locatiom - not perfect - but clean and comfortable - if you want a bigger room, lifts etc then pay 3 times the price.
Close to Kingscross, cosy room and polite staff No bathroom heating.
Absolutely nothing. The room was dirty, cramped. The bed was hardly a double bed and most uncomfortable Please see above. Most disappointing hotel. The hotel has met the criteria of providing shower, wash basin was in bedroom, toilet/shower room cramped. Could not fit suitcases through door! Staff apart from checkin were not very friendly. We did not bother having breakfast. Not suitable room for couple.
The location was excellent, being so close to the underground and main line stations. The lack of toiletries, e.g soap and shower gel etc
Cosr & convenience No fitted central heating in room and none at all in bathroom.
The breakfast was cold (instead of having a warm cooked breakfast). The room smelt of sick, the TV remote control was broken and the window would not stay open (i wanted some fresh air).
value for money beds could be more comfotable
Excellent size of room, comfort of the bed and well sound proofed.
Room a little larger than most. N/A
the room(includng bathroom) was nice,clean and spacious versus some of the older hotels, great location, with friendly and helpful staff,a great room that was reasonably priced
The location was fantastic as I was arriving into and out of london via St Pancras Station The price was a bit expensive
The proximity to the Eurostar train station makes it very convenient to travel to Paris disneyland especially for family with young children. The hotel staff are helpful, services and facilities are beyond my expectations, and the cleanliness and comfort makes it ideal to stay in this hotel.
As noted ion the responses above
Proximity to Kings Cross St. Pancras International Railway Station. The headboard on the bed was sticky and dirty. The bed mattress was hard and uncomfortable.
No facilities in the room even for what was supposed to be a budget hotel the open wardrobe was full with 2 coats hanging up and the safe was virtually on the floor so you had to lie on the floor to set it...and then it fell off the shelf and anyone could have picked it up and walked away with it. I understand your advertising quotes room from £29 per night and I know you expect London to be more expensive, but £250 for 2 nights was actually an insult and I would never book a Premier Inn again..Holiday Inn Express is far superior for only a small amount more!
its location Shower is not female friendly. Its power head is stuck high on the wall, you cant wash yourself without compromisng a style of your hair!!!
Quite, good location
The hotel is right across from King's Cross train and tube station, so it was a 20-30 minute or less tube ride to all of the sights. Buses were right outside too. The front desk was friendly and helpful. The room was clean and spacious. There are places closeby to eat, even late at night (5 guys is across the road along with some Indian restaurants). There was a huge variety in the guests staying there, from middle aged couples, so seniors to young families. It seemed like I was the only solo traveler there at that time. There was a dank smell in my room that I couldn't get rid of. I don't recommend it for folks with mobility problems because there are steps everywhere. It it on a busy street so if you need silence to sleep this isn't the place. I live in New York City so it didn't bother me, but I could see how it may bother others.
New bathroom was nice. I sorted the rain shower out as it was spraying everywhere, but with a quick wipe of the nozzles, perfection. Shouldn't be the guest's job though should it?! No electricity at night. Now this may have been due to a power cut, which I don't blame the hotel for, but I walked through the darkness past two people at reception who didn't even tell me - oh, by the way, the electrics are out. Would have thought it was a common courtesy. Also, the noise from upstairs was like a marching band, and could hear the talking and general noise from room across hallway, so soundproofing non-existent. It is also over the tube lines, so can hear them tumbling every few minutes.
The location was only 2 minutes walk to the tube station and linked to many of the site seeing stations. We were on the bottom floor and we were woken by the people in the room above, walking about early in the mornings, each day.
great location great staff hard to find the first time be sure to print a map
It was in an excellent location, was clean, and staff were nice.
Location next to kings cross is great. Breakfast is ok. Wifi was just about working.
Convenient central location. For London standards the price is o.k. Room has a fridge. The breakfast room was overcrowded at peak times and generally poorly ventilated. There is a 3% charge on credit cards.
I found the hotel easy to find and the staff were very nice and friendly. The breakfast was excellent and was very well organised and staff were very attentive. I would definately use this hotel again. The only problem was they had taken £162 from my account and I expected to get the amount of my bill. They said it would go back into my account within the week which I was'nt happy about. Why can't they just take it of your bill why should they hold it. We had been in London four days and as you can understand had spent a lot of money having shopped in Harrods so therefore really did'nt like that. Did'nt like the part that they did'nt take deposit from my bill. Other than that the hotel was fine so I think that needs to be addressed.
Central and near Kings cross, hotel staff friendly Room in the cellar, without any other sight but a wall outside.
The staff were very welcoming and friendly The bed did not appear to be a standard double bed
All staff seemed happy and willing to help. Due to lack of double glazing in room (which was on the road) it was quite noisy
The continental breakfast and the chef were terrific. The receptionist was snide and nasty. When we asked him for a wake-up call so that we could get to our flight (6 hours later) he handed us an alarm clock and said he set it for us. He did not mention that the alarm clock was broken. Lucky that we got up without the assistance of a wakeup call.
The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
excellent very personal customer service in an incomparable atmosphere with super location and special concept
the quirky interiors are delightful and the staff very cool and accommodating.
The hole package. Beginning with the (warm welcoming and lovely) manager over the (beautiful designed and clean) rooms and ending up with the (homemade, healthy and with love prepaired) breakfast. Our best stay ever - in a city hotel. Absolutely nothing
Excellent bedding and bathroom in a hotel that's a bit different from all the chains. Leo the manager was professional and thoughtful. Breakfast was wonderful. The location is a bit noisy at night.
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
Proximity to event E.G. at koko arena in camden Dirty room , too small, thin walls could hear everything going on in other rooms, dirty bed linen, dated decor, unfriendly staff, the list is endless!
The breakfast was excellent and the hotel was clean Our room was located in the attic and anytime someone opened the tap or used water it makes loud noises in the room, Very disturbing especially during the night or early morning. We could not take a sleep the whole night.
It is worth the price.
location, price, comfort, welcome and breakfast.
Location is very good. It's quite. It's too small. There is no private bath room.
Really kind employes/owner. English breakfast included. Room a little bit small but very clean, bed done every day, towels provided...
Very close to underground links and mainline stations.
The staff was very friendly and helpful. Reservation found promptly.
Easy access to Kings Cross and Central London Very small rooms
it was near st pancras station for us to go early in the morning bathroom in corridor could hardly walk round the bed
Nice, friendly staff. Relaxed, quiet neighbourhood. Fine access to underground and eat-out-possibilities. Free wireless lan. Double bed to narrow and hard :-)
The room was very clean and the hotel had a very nice family atmosphere. The beds were very uncomfortable.
Location and nice hotel staff The breakfast was homy but the time was to short
Staff very nice. Hotel nice situated - in the middle of everything - but still quiet in the nights.....
We got a freshly refurbished family room. Everything was satisfactory in particular in view of the reasonable price.
the people were very nice and it was very quiet. the first room we got was a room with a double bed, and I was tracvelling with my daughter, but already the following day we got a fantastic room with twin beds.that was good service
Clean, quiet, very friendly! and good heating (we stayed there early Feb :-) Room fairly small, breakfast only served between 8-9am on weekends.
the staff was really nice
It is so close to kings cross and London st pancreas. Clean. Small selection for breakfast. The bathroom wasn't as I expected. The shower was very basic and the decor wasn't generally very good, however was quite clean. Bed were glorified camp beds, but ok for 1-2 nights.
Easy access to the underground The rooms were a tad on the small side!!!!!!!!
Room was clean and comfortable. Staff was nice. Location good.
Very close and easy transportation to Central London
Good clean, but small room, with great access to Kings Cross
Location Noise from the street and other rooms.
lovely back garden for smoking. breakfast is poor..
Location, competetive value for money They do not have any means of internal communication. When one of the guests due to the grade of spirit in blood stood nocking to the door of my room at 3 o'clock in the night, I had no chance of calling the staff for help. I do not even want to imagine what could it be if the case would be more serious.
Very easy access to buses/Underground/trains at Kings Cross/St. Pancras. Quite good value for money considering its location. Breakfast was rather chaotic. Probably not enough staff on duty - too many tables were uncleared; couldn't find any staff to offer me tea/coffee or toast, so I had to make do with only a small bowl of tinned fruit and some orange juice in the time I had available.
The room was clean, shared bathroom also kept well clean. There was also a kettel in my room with a sink, tea and coffee, so if I wanted I could make a hot drink in my room for free. I also liked the fact that breakfast was included. I loved the location because I had to catch the Euro Star early next morning, for the price, location and free breakfast I would recommend it to anyone useing it as a stop by. Like other people had said, the coffee is undrinkable. When I read those reviews I thought "oh it cant be that bad." Well it is, dont touch it unless you want to see how bad it really is.