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The willingness of reception staff to meet last minute requests. I have never known a more obliging staff.
Staff were excellent
Easy for our onward journey No
I have nothing bad to say about the hotel, but compliments: super clean, great breakfast buffet and excellent customer service. N/A
the staff were very attentive and helpful particularly appreciated as I am disabled. the cooked breakfast was first class as was the waitress Peter King
Booking form states free cusomer parking with no need to reserve. In fact this is limited to a very few spaces.
Effecient, good quality breakfast in a non-crowded room. Attentive staff and effecient clearing of tables. Distance away from the nearest tube station.
The hotel is in a great location for South Bank attractions (Tata Modern, Globe theatre, etc). The bed we had was one of the most comfortable I have ever slept on. The staff were polite, friendly and helpful.
Great location! Its only a few blocks from the Tate museum and the southwark tube station is only like 3 blocks away; 5 min walk. also has 3 pubs close by; at least the ones i found on the walk back from the tube. If asking the staff at the front desk for a restaurant....ie: fish restaurant, they didn't have any clue of where to find a place. You would figure they would have a list or an idea of where to go. At the moment, if you like to sleep past 8AM you might have an issue with the construction in the area, makes a good amount of noise, but i did have the window open to let some fresh air in.
The range of choices at breakfast was excellent, and if an item of any kind ran out it was replaced/refilled immediately. The bedside lights are inadequate and badly sited. We might have used the restaurant, but were not attracted by the Menu.
Location, staff, foyer/access to all newspapers, breakfast. Bit noisy and room cleaning could have been better.
Wonderful location,really close to London Bridge tubestation, and Southbank. Very clean, comfortable room. The poor understanding of English shown by bar staff and chambermaids.
only there one night but easy to reach all attractions nothing
Hotel was modern and very clean, breakfast food and service was excellent. Reception staff were very good and helpful. Modern large bar area. The night barman was very unhelpful and gave the impression he didn't want to be there. Unfortunately the fire alarm went off in the middle of the night and we had to gather on the pavement in our pyjamas at 2 in the morning in the freezing cold.
Location near the business district is excellent, pleasant friendly staff and a nice breakfast buffet. Room was quite grubby, dirty walls, frayed carpet with the bathroom very cramped. Not expecting luxury but would have expected a higher standard from Novotel
Location was ideal. Staff were friendly. Breakfast was very good No
Great location close to Globe theater, easy to get to central London on the subway nearby. Most of the staff was rude and difficult to deal with, didn't speak much English, and didn't seem to understand what I was asking for or needed. Breakfast and in-room services like internet and movies were extremely expensive.
location in respect of train stations considering the high rating given in your information page i feel that was way in excess of a the true rating, compared with other hotels i have booked with your company . On arrival the hotel was understaffed . The little receptionist was not only receiving , and checking out guests. she was also responsable for luggage storage. The childrens play area was also located next to the reception and the lounge area. General decoration poor .
very relaxing. nothing
I liked its position near the Borough market, and its proximity to major attractions. I liked that it was close in but quiet. I liked that they let me check in early after a long haul flight from Australia for no extra charge, the breakfast The pillows weren't fantastic and the internet cafe in the lobby was painfully slow and expensive.
Good hotel. Close to river and Bankside area, with good wallks, restaurants etc. When we arrived, there was no record of our booking and being New years eve, this was a little worrying, but after a little wait we were found a room. I booked a room in June.
nice staff very clean. good size room. very good location.
Good quality at the same price level.
Location and Service We wanted to add a cot to our room and was informed that only three rooms are capable of this and our room wasn't one of them and the hotel was booked all up. If I knew this I would of asked at the time of the booking. Everything worked out in the long run because the staff were awesome and treated us like gold!
Nice hotel, spacious room, everthing worked Slight delay on checkout - I had to leave early and the night porter didn't really seem geared to checking me out.
friendly staff, clean and well-furnished rooms
Convenient location specific to our trip. Room quiet and very comfortable Cooked breakfast could have been better. We should have stuck with the continental breakfast.
Good location for shops, shows etc. Staff most welcoming on arrival.Most comfortable bed slept on for a long time! Bit disappointed on Sunday when returned from shopping, starving, before journey home to discover that kitchens were having 'deep clean' and there was only one packet of crisps available to purchase!
small and quiet
Helpfulness of the staff
quiet room, cozy atmosphere, perfect location for visits to Shakespeare's Globe and Tate Modern big noisy tv in the breakfast room
the bed and the bathroom the breakfast not included
helpful staff , very clean room and hotel.
the hotel was in good location and easy reach of many attractions.The hotel itself had a contempary look and feel about it,which i enjoyed ! i booked for a queen size bed but had to make do with 2 twin beds
Good position close to London Bridge tube station and Borough market. Clean and comfortable but a bit overpriced at £180 a night. breakfast continental but good.
By London standards, not bad value for money when booked on the internet well in advance Dodgy shampoos, soap
hotel staff were occasionally not as helpfull as they could be but most were nice
It was close to Waterloo railway station There were a couple of issues with the room we had on Wed 25th July - one of the phones didn't work properly and the bathroom door was stuck shut
It's location, the breakfast, clean, comfortable bed and no hassles. Would liked to have had some pictures on the walls, car park a bit dear for 24 hour stay and perhaps a map in the room.
Good location for o2. Modern, clean. Staff friendly and helpful on front desk and in restaurant / bar. Internet kiosk in lobby wasn't working. Room small.
Clean and comfortable without frills. Good breakfast. Quiet room. Windows open.
Very clean. Bed very comfortable Initial booking taken in wrong name and despite several phone calls and an assurance that this had been amended it was not and the reservation was still in the wrong name when I arrived.On the Sunday evening at around 6.30 I was in my room. The door was locked and a amn with a suitcase let himself in under the impression this was his room. No staff apologised for this error.
Excellent location with friendly and informative reception staff. Room comfortable and quiet and rooms etc. well signposted. Well appointed restaurant with lovely view over the river. Soap dispenser in bathroom flimsy and did not work well. Restaurant for breakfast was cramped. Waiters were rushing around and general atmosphere was hectic. Several things were spilt. Coffee was cold and was located in a corner. Had to squeeze past people queueing for toast with a potentially hot drink which I assessed as being a hazard. A review of the layout might help this and maybe a new system of serving hot drinks so that they could be served fresh and hot.
View of St Paul's and Thames at breakfast! Wonderful breakfast. Great situation for walking and tube . Rooms quiet and comfortable. Staff very pleasant . Anchor Bar very nice but drinks a bit expensive!
Unfussy but perfectly efficient service. Few staff but those who were there were very helpful. Only very very minor points, but I couldn't get the soap dispenser over the bath to work. Also, some drawers in the room would have been nice to help keep the room tidy.
No automatic heating system, beds too short!
Delightful and helpul young staff. They should be complimented. Unfortunately, I didn't take a note of their names.
Staff in the hotel very efficient, friendly and attentive The room was very clean The air con was not adequate ?working. My husband had little sleep the firat night - reported to staff - we were refunded the cost of that night and moved to another room. The temperature in this room was a little better but the air con unit made rattling/banging noises on and off all night - this seriously disturbed my sleep. We reported this an apology was given, no refund given but as we weren't sure about the detail of your guantee we weren't expecting it. Had we not been going home we would have moved to another hotel. We were not the only people complaining so there was obviously a problem with the room temperatures - the weather was hot. The intrance to the hotel was through what looked like the back yard - not wonderful but ok, but seeing the chief, in his uniform, and other staff sat on the floor smoking was not good! The eating for the hotel was in the adjoining pub we had breakfast and one diner there. Rating ok but wouldn't eat there again, Food ok staff definately not up to Premier Inn standard. We have stayed in 3 other Premier Inns in the last 2 months - Tower Bridge, Hammersmith & Belfast we were completely satisfied with all of these - excellent service and value, we are not people who generally complain.
Direct access to the adjoining Thames waterfront Pub/Restaurant greatly enhanced the experience - I do like to be able to view the river traffic. The only minor disappointment was the full English breafast cooked items in the tureens were not piping hot, and the plates for them were cold.
Location Internet charges - advertised 20 mins for 1 hour but only offered minimum 3 pound session
Very good location, the room was perfect, but the bed was a dream, the best sleep ever, kind like sleep in thje clouds, good staff, quality food, Have to pay for internet
The staff was amazingly helpful and friendly. Fresh towels and soap every day. Breakfast was wonderful as well. The water pipes were so old you were not supposed to dring water from the faucet. There was lots of mold in the shower and the bed was basically a fold-out.
This building is intended for student housing for the London School of Economics, but in the off season it rents out like a hotel. As such, the rooms are fairly bare and unadorned, but that's fine by me as I didn't spend much time in the rooms aside from sleeping. Food: On premises there is a cafeteria that serves hot breakfast (bacon, fried potatoes, fried bread, fruit, yogurt, cereal, sausage, eggs, etc). The breakfast tastes like college food, but it's plentiful. There is also dinner some days I guess, but I never attended it. There is also a nice bar! There is pool,darts and foosball. The drinks are VERY cheap (think student prices). Location: The new Tate Modern building is being built nearby, and I think it may be done by the time the next summer season rolls around. The current one is very close by as are several bridges, the BlackFriars train stop, Borough market (very fun), many food options, the walkway along the river and the Globe Theatre. Honestly, I thought this place was great. The only issue I encountered was that someone was smoking somewhere on our floor and it smelled pretty bad.
Clean moden hotel with pleasent staff in a good central location. Small rooms and only one very small lift
The location was fine for what we wanted to do and see - Tate modern for example. The bed was too small and uncomfortable and the room itself was on the small size.It would be interesting to see how it compared with a Premier Inn as regards what you get for what you pay for. A comfortable bed would have made a great deal of difference.
Location Reception smelled of takeaway pizza, our card opened the wrong room on another guest, couldn't cool the room down with the air con, everything ran out at breakfast - milk, bread, tea, juice.
location, clean hotel and room, light and sapcious, nice cont breakfast only "compliant" used all 4 towels only 2 given back for two of us
Close to city center, it is convenient. Room is clean. e Extra bed is poor. Breakfast is poor.
Clean, friendly, good location, great rooms None
Location and staff freindly. Clean. Bed too soft aggravated bad back; smelly sink; poor sound proofing in very busy area. Breakfast appalling - poor choice, cheap brands, overcrowded only one toaster, TV blaring throughout. Snacks overpriced. Wi Fi priced at £5 an hour - should be free.
Staff were very helpful and friendly Family room was a bit small. Air conditioning did not seem to work too well. Room was a bit hot a night.