Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.5 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." -
9.0 "World class service."9.8 "98% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." -
6.0 "Average amenities."6.0 "60% thought the
building was acceptable ." -
6.0 "Rooms are ok."6.6 "
Beds were acceptable for 66%." 6.4 "Only 64% saidrooms were big enough ." -
5.5 "Breakfast is mediocre."
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5.4 "Vibe was decent."
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5.3 "Average value."6.0 "60% thought it was
adequately priced ." -
5.0 "Internet is average."6.0 "60% thought it was
adequately priced ."
Overall rating
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9.5 "Terrific location."10.0 "
City centre within easy reach , said 100%." -
8.8 "Great service."9.7 "97% found the
staff to be very friendly ." -
6.6 "Average comfort."6.4 "Only 64% said
rooms were big enough ." -
6.1 "Food is average."
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5.9 "Rooms are ok."6.4 "Only 64% said
rooms were big enough ." -
5.2 "Breakfast is mediocre."
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5.2 "Average value."
Overall rating
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5.7 "Rooms are ok."
Overall rating
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9.6 "Terrific location."
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9.0 "World class service."9.8 "98% found the
staff to be very friendly ." -
6.1 "Rooms are ok."
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5.3 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.2review from
if you have to stay at this hotel, request a room with a view of the church. Also, the hotel was clean and had nice shampoo. In the 2 weeks that we spent traveling throughout NZ, we have had wonderful accommodations with the Rutherford being the exception. This hotel does not belong in the luxury category, although by the decor and age of the bedspread (yes, I said bedspread) and bed linens perhaps it once was. The lobby is stale and lifeless even in high season. Customer service was poor. And the very worst part, THEY RATION WIFI DATA!! Good luck browsing the internet to plan your activities, email friends and family back home or share your photos on social media!!
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7.3review from
the location and excellent room for 3 people. we were there over a long weekend and their feature Japanese restuarant was closed!!
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6.3review from
Proximity to city centre. Room facilities. Helpful staff in breakfast room. Availability of parking. Large fee for late checkout. Glass shower screens leak causing water to pool on bathroom floor.
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8.0review from
I liked our dinner at Miyazu Teppan Yaki Restaurant. Our Chef was from Phillipines (Alvin?) (sorry I can't recall his name) but he was really friendly and gave us a great experience.
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6.0review from
The complimentary dressing gowns. Poor quality buffet breakfast. One view was enough to move us to other providers close by in town.
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6.3review from
the convienence of the accommodation - we could walk everywhere - also very clean and friendly
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6.4review from
The concierge/front desk helped us plan a cruise/ tour of Abel Tasman N. Park which was the highlight of our trip to nz. Great last minute planning. There was no room safe.
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7.6review from
The convenience - close proximity to shops, cafes, etc. Only one bathrobe in room; difficulty of filling jug from bathroom tap.
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6.8review from
It provided a great "home base" for our stay in Nelson - good location, comfortable, good facilities, helpful (mostly) staff. We had to go to the Visitors' Centre to arrange an afternoon arts and wine tour. Restaurant menu a bit limited.
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8.0review from
The recognition of having stayed before and the personalised message and gift. Quiet, warm and comfortable.
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6.0review from
Central location Front of office did not make eye contact with the people waiting to be served at check out time. An acknowlegement "I will be with you soon" makes clients feel that they are at least in the system.
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8.0review from
I liked our dinner at Miyazu Teppan Yaki Restaurant. Our Chef was from Phillipines (Alvin?) (sorry I can't recall his name) but he was really friendly and gave us a great experience.
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8.0review from
The recognition of having stayed before and the personalised message and gift. Quiet, warm and comfortable.
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7.3review from
the location and excellent room for 3 people. we were there over a long weekend and their feature Japanese restuarant was closed!!
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7.6review from
The convenience - close proximity to shops, cafes, etc. Only one bathrobe in room; difficulty of filling jug from bathroom tap.
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6.8review from
It provided a great "home base" for our stay in Nelson - good location, comfortable, good facilities, helpful (mostly) staff. We had to go to the Visitors' Centre to arrange an afternoon arts and wine tour. Restaurant menu a bit limited.
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4.2review from
if you have to stay at this hotel, request a room with a view of the church. Also, the hotel was clean and had nice shampoo. In the 2 weeks that we spent traveling throughout NZ, we have had wonderful accommodations with the Rutherford being the exception. This hotel does not belong in the luxury category, although by the decor and age of the bedspread (yes, I said bedspread) and bed linens perhaps it once was. The lobby is stale and lifeless even in high season. Customer service was poor. And the very worst part, THEY RATION WIFI DATA!! Good luck browsing the internet to plan your activities, email friends and family back home or share your photos on social media!!
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6.3review from
Proximity to city centre. Room facilities. Helpful staff in breakfast room. Availability of parking. Large fee for late checkout. Glass shower screens leak causing water to pool on bathroom floor.
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6.0review from
The complimentary dressing gowns. Poor quality buffet breakfast. One view was enough to move us to other providers close by in town.
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6.3review from
the convienence of the accommodation - we could walk everywhere - also very clean and friendly
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6.4review from
The concierge/front desk helped us plan a cruise/ tour of Abel Tasman N. Park which was the highlight of our trip to nz. Great last minute planning. There was no room safe.
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6.0review from
Central location Front of office did not make eye contact with the people waiting to be served at check out time. An acknowlegement "I will be with you soon" makes clients feel that they are at least in the system.
