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Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Location and convenience excellent. Rooms very average and generally inadequate space in them.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
good service The hotel is to big.
location excellent internal decoration needs updating, rooms and corridors very b asic
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
it is at the center of the city the room quality
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
Very disapointined with facilities and value for money
Everything was perfect
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Items of our luggage were stolen
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Clean rooms, Small rooms
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
I like this hotel... Friendly staff...excelent location
Location is great and the subway station is just in the corner of the block. Comlimentary breakfast is just OK, however if you are a familiy, it is important to have breakfast in the hotel in New York. Breakfast is served in the nearby bar& grill and its atmosphere is great. One of the front office staff was very kind and helpful, so I would like to thank her for everthing that she has done. The hotel is very old and needs complete renovation. The rooms are not large enough to accomodate a familiy of four. It seemed the most unclean hotel during our visit to USA. Housekeeping staff is interesting (I guess they need a short course to learn how to behave to customers). In conclusion, location is OK, but nothing else...
They people were great Lack of coffee maker / limited to one coffee per day..
the location was great! close to times square, empire state bldg. and 5th avenue. Also just steps away from subway. I would stay there again. The staff was very friendly. They are remodeling. the hotel is going to be very nice once completed. Our room was recently remodeled and it was tastefully done.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
Really a nice, modern hotel in a convenient location with friendly staff.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Great hotel. Friendly staff. Great location. I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
The bed was so comfortable! The location was very central. No business center and no pool.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
The staff at the front desk was very friendly.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Great location, excellent price, friendly staff No issues
My son was graduating with a professional degree. Family from the Midwest were coming to NYC for the investiture. I made a reservation for 3 rooms (first mistake!). When I contacted The Avalon to change into the individual rooms, I was told to contact the online site where I made the reservation. The online site was absolutely no help! They refused to render any assistance, as they already their money. Contacted The Avalon who worked things out. They were a pleasure to work with. Rooms weren't ready when checking in, but all 3 parties arrived before 11 AM, so not unanticipated.
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
After long days of exploring NYC, the quiet beauty of the Avalon gave a wonderful respite. The rooms are generous in size, extremely clean, and oh so quiet. Would recommend it to anyone looking for a great place to stay in the heart of the city in the shadow of the Empire State Building. Complimentary fresh ground espresso & hot/cold filtered water. Our queen room ended up being a king - bonus! Hair dryers are not great Extra fees not obvious upfront - paid $20 per day plus taxes on top of prepaid room.
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
They were incredibly understaffed for the week after Christmas. It took an hour and a half to check in and 2 hours to get our car at checkout. Would never stay here again
Very large and spacious. Great deal for the price!
The beds were very comfortable. Good restaurant, serving fantastic food.
The location suited what we wanted to do. It is noisy and busy but that was ok for us. Location and room size.
courtesy of the staff - good location, outside Madison Square Garden.
The staff was great. It lacks personality.
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
Location of Hotel and comfort of room No
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
Given the price of hotels in NYC, this is an extremely excellent hotel for the price. Most hotels I have stayed in while in NYC for this price or a little less were nothing more than a room with just enough room for the bed. Not the case here. The room was very large compared to other rooms and very well kept. I will be coming back.
Great location for all city shopping and attractions, staff friendly and helpful. Nice clean room and comfy bed.
The proffesional service, the location, the nice bed and the breakfast that was included.
The restaurant was nice. The location is good. The room had a nice view over the Empire States but it had too much noise from the street. The complimentary kits of the bathroom was too poor.
You can ear a lot of noise fron the streat
The staff were wonderful. Our room was quite nice and more spacious than we expected. Apparently the room had just completed renovation and was approved for occupancy the day before we checked in. The rooftop bar is very attractive, with a fabulous view of the Empire State Building. The renovations that are in progress are a real nuisance. The restaurant and the fitness center are closed for renovations. During the day, and sometimes in the evening, only one of the two elevators is available for guest use. That was very frustrating. More than once we took the stairs, both from and to our 8th floor room, because of the miserable wait for the elevator to arrive.
The strand is in a really great location if you're a first timer to NYC and want to be able to get to a lot of things quickly. Times Square, Empire State, Rockefeller Center, Bryant Park and the library are all super close, and the subway is right there to get you the rest of the way. Chelsea and the Highline also in walking distance. The room is fine, had everything we needed, was clean, and had a cool-looking shower, though we didn't end up with a view of the empire state building. Whenever the people in the room next door arrived or left, we could hear them like they were inside our room or opening our door. thin walls, I guess. Not a huge deal, just a little startling.
Roof Top Bar, location Expensive, small room, mattress made loud noises getting in and out of bed. No room service, no food except after 6PM.
the friendly and helpful staff and a very central location we liked it all
The location is not bad--on 37th st between 5th and 6th. The staff were very friendly and helpful. The wifi was good. They had free coffee in the morning. I can not recommend this hotel. There are so many issues. The room was unbelievably tiny with no space for a table, i.e. no place to make or drinnk coffee. The only way to use a computer is to put it on your lap and sit on the bed. There is construction going on everywhere, with noise and dust, and one of the two elevators is out of use for hotel guests. I had a room in the back. It was quiet but had a depressing view of rundown buildings and garbage.
So pleased with this hotel. Great, helpful staff. Great location. Awesome rooftop bar. Bistro bar was comfortable a d food was great. Absolutely no complaints.
Brilliant location. Value given breakfast was included into price. Very friendly and efficient service. Clean and modern rooms. iPod charger in the room. The air conditioning was a little bit noisy. The rooms were a bit warm at night.
the style of the room they charge more for a 2 bed room because according to them we booked for one bed room. They added 100$ more per night.
Very central, close to everything in NYC, they upgraded us to a junior suite for free. Even if our room was a junior suite, we were on the 5th floor, with an bad view on the AC ventilation (very noisy at night).
the location of course, the room with the view of the park,the complimentary wine in the cellar the first room was extremly small-we had to upgrade,also while the room was clean what quite often gets overlooked are the dirty finger/hand smudges on light switches,on door frames , door handles etc.I had to use a soapy washcloth to wipe this all down plus the surface of the leather seating
The bedroom was very spacious, well fitted out and quiet. The bed was exceptionally comfortable - the best hotel bed we have slept in. The location at Bryant Park, a short walk from Times Square was unbeatable - nice quiet area but so close to all the noise and action. The hotel dining room (Koi Restaurant) was out of our budget, as were the room service and mini-bar pricing. A good job there were so many alternatives nearby. I can't remember ever having to go out to breakfast before!
Relaxed style Staff very helpful
Very central hotel, convenient for a city trip Didn't think that the hotel had enough amenities - Bars and restaurants
The hotel is in a great location and our room was much bigger than other hotel rooms I've stayed at in New York. The bed turn-down was too early - before we were back from being out in the day and even when we requested a second turn-down it didn't always happen.
Great location. Rooms are decent size and clean.staff was friendly Hallway is very dark at all times
the location is great because I love Bryant Park. Old hotel, but redone kind of modernish. They should have left it old. We had a tiny room that looked out on ugly air conditioners from the other building. I had always dreamed of staying there but was very disappointed .
The room was very large for NYC and comfortable, with a great view. We were upgraded to a suite, at no extra charge because we had an extra person.
It has a great feature during weekdays where their stylish bar has an open bar hour for hotel guests. Directly across Bryant Park and close to many boutique coffee shops and Fifth Avenue are all pluses. Expedia got my name wrong on the reservation...which doesn't make sense as I typed it in correctly online so the check in was me trying to explain that I did have a reservation.
I love this hotel. The tech needs a minor facelift. I love the USB ports in the plug ins and alarm, but the Apple connection stuff is a decade old and Apple always changes their stuff just enough that you have to keep upgrading random toys like iPads, which sucks because even an old iPad can do some basic stuff like watch Netflix and control your AirPlay Spotify and those things, which is way more valuable than if you buy an app for a buck and you play it for a week and then check a month later and its third on your list for storage used. So certain things I've had to upgrade and now I'm a plugin short, which is a super first world problem sounding issue. Just sayin', the whole thing seems fishy to me. This hotel is nice. I'd absolutely stay there again, and there's a Blue Bottel coffee like 3 doors down, which is nice because New Yorkers are an amazing group of people that I love, but they don't drink good coffee. There are Starbucks everywhere and they always taste burned (burnt?) to me. Blue Bottle is a bit pretentious, but when you're a great coffee in a great city, you're winning. Also, Bryant Park is across the street from the hotel, and they do a bunch of cool little concerts and stuff in that park, and they keep it clean and there is a solid brunch place in there and a Grill. Oh, yeah, and the elevators at the hotel are some weird cross between a coffin and a bad 70's porno shoot. It's really dark and there may be velvet on the walls, but it's too dark to tell. If you're in there with another person, it's a little tight. A person or two with luggage? Really tight. That's a hard one to fix, though. You'd be out of commission the entire time because it's the only way up. Maybe just brighten it a little bit. The bar downstairs used to be solid and I bet still is, but I didn't go down there this trip. It is Friday night and I just wrote that. That is not a good life sign.
The staff was very polite or at least the people I had a chance to talk to. The bed was very comfortable and the room overall was clean.
Easy check in, room. The roof bar
Room was reasonably priced and big for NYC the elevator beeps were very loud, and it also made grinding noises. My room was right across from the elevator, so it was annoying.
Coffee was very weak
I liked that there was a fitness center but it was a little run down and the TV remote was missing.
The room was a very good value for the price, very clean, great staff, comfortable, great location, rooftop bar has an amazing view, good drink selection with low drink prices and just a cool little spot. There was noisy construction next door going on 24 hours a day, the breakfast less than I expected and a continental breakfast not a hot breakfast.
Convenient. Elevator broken. I was there LAST week was broken then. One of two broken, it took FOREVER to get in and out of the rooms. They should give a discount until it is fixed.
Location Slow elevator
It was in a central location for a cheaper price than most competitors. The queen room was a good size for my husband and I. Bathroom was clean. Breakfast was fine. Bed was uncomfortable.
Location, easy to find