Recent reviews
- All reviews
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- Negative
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9.1
Quiet and peaceful! All the staff were friendly and helpful. Liked everything.
review from KAYAK -
4.0
Were renovating rooms on the floor I was on. It was extremely loud and made it hard to sleep in after a night out.
review from KAYAK -
6.2
How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.
review from KAYAK -
2.8
They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.
review from KAYAK -
10.0
I always appreciate the friendly, helpful staff at the Eldorado. Everyone always seems happy and in a good mood. They are very helpful and pleasant to deal with. The rooms are comfortable and have everything I need.
review from KAYAK -
8.0
great selection of restaurants extra fees on top of room rates. Total price should be included in initial quotes.
review from KAYAK -
9.1
Allowed us to walk around in comfort versus wearing motorcycle gear. Reno and Vegas prices just keep going up.
review from KAYAK -
10.0
Everything
review from KAYAK -
8.8
How we got the room Thru Kayak Parking
review from KAYAK -
5.1
Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.
review from KAYAK -
7.1
The mattress was VERY comfortable. the shower head was a joke! Had to work to even get wet! The toilet had a slight leek that would cause the tank to refill just a bit occasionally thru the night. The pillows were to firm for a side sleeper. All were the same thickness. Not a variety of thickness'
review from KAYAK -
10.0
Every thing was excellent...The bed was so comfortable when we returned home we bought one just like it.. The only thing I didn't like was there little tray on the dresser that had snacks on it..you had to be very careful not to bump it because you could be charged for one of them if they moved to much..I don't mind the mini bar but on the dresser were you like everything was not good..
review from KAYAK -
6.8
La Strada restaurant was delicious with great sevice! The room was so stuffy and warm even with the air on high. And the smoke smell was bad in the room.
review from KAYAK -
2.0
I booked three rooms for 2-beds, non-smoking, from 12/25-12/26. To ensure the rooms, I did online check-in, Confirmation No: hotels.com:235887711, and also called in at 3pm to check-in over the phone. When I arrived at 6pm, I was told only 2 rooms were ready. I agreed to wait for the 3rd room, but found out all rooms were assigned as one-bed non-smoking room. After I complained, the lady switched me to 2-beds, smoking room. She kept telling me the confirmation didn't meant to get me a room that I preferred. This is the first time I learned that confirmation doesn't guarantee anything.
review from KAYAK -
8.0
I really enjoyed my stay at this hotel. The staff were very friendly and I really liked that they have security at every elevator. Also there is a water filter machine in the gym so bring a water bottle and don't waste your money on the vending machines. The TV reception was horrible and a problem the entire 9 days that I stayed there.
review from KAYAK -
8.2
people smoke
review from KAYAK -
9.1
The Security was very polite, informative and checked your room key before you could enter the elevators. The Buffet was very good and all the staff at the El Dorado were very polite and helpful. The hotel was clean and I will stay there again next time I am in Reno. I had a very nice rest after traveling from Washington State on my way Arizona.
review from KAYAK -
4.5
Unclean bed
review from KAYAK -
7.4
$5 Black Jack tables were awesome!!!!! Never ever change that... Thanks for the good time..... See you sometime in the near future. Kindest regards Dining needs a major upgrade!!!!!!!!!!!!!!!!!!!!!!!!!! Slot machines pay very little but I had fun.... Thanks again......
review from KAYAK -
4.2
Within walking distance to University of Nevada, Reno. Our room was located near the staff cafeteria so the hallway always smelled like a cafeteria. We had a totally budget room. No mirror outside the bathroom. Small TV. Extremely noisy, had to call security at 2:45am to get them to quite down the rooms around us. There was a large flying beetle in our room. The shower head was almost to low for me and I am only 5'4". The parking garage ceiling is so low (approx 7') that our truck barely fit and the parking spaces are for compacts. I've stayed in Reno 4 times this year at 3 different resorts. I would never stay here again.
review from KAYAK -
6.5
Location is great to downtown Reno, casino is pretty decent as well, not filled with smoke, and you can walk between The Eldorado and Silver Legacy which is nice. For the price and location of downtown Reno the hotel was adequate and ok for the weekend stay. Housekeeping constantly would just walk in the room without knocking, apparently if there isn't a "Do Not Disturb" sign, it's free game. Had to take quick showers as the shower drain was terrible, ankle deep water within 5 minutes. The TV remote was broken, took 4 different phone calls to the front desk and half a day to get a new one. Be careful not to leave any soda, energy drink, juice, water bottles/cans in the room, the housekeeping marks it down as taking it from the wet bar even if the brand you drank isn't in the wet bar. The Eldorado itself isn't the place to stay if you're not over 55 and a "Card Club/Players Club" gambler.
review from KAYAK -
3.7
One of the most uncomfortable beds I've ever slept on. Also the check in process was long
review from KAYAK -
4.2
Location was nice The whole experience. It was a busy weekend and checking in was a hassle. Even after we did it all on line earlier.
review from KAYAK -
6.0
I cancel my reservation. I hope that occurred. I am now concerned that the cancellation didn't go through...
review from KAYAK
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9.1
Quiet and peaceful! All the staff were friendly and helpful. Liked everything.
review from KAYAK -
10.0
I always appreciate the friendly, helpful staff at the Eldorado. Everyone always seems happy and in a good mood. They are very helpful and pleasant to deal with. The rooms are comfortable and have everything I need.
review from KAYAK -
8.0
great selection of restaurants extra fees on top of room rates. Total price should be included in initial quotes.
review from KAYAK -
9.1
Allowed us to walk around in comfort versus wearing motorcycle gear. Reno and Vegas prices just keep going up.
review from KAYAK -
10.0
Everything
review from KAYAK -
8.8
How we got the room Thru Kayak Parking
review from KAYAK -
10.0
Every thing was excellent...The bed was so comfortable when we returned home we bought one just like it.. The only thing I didn't like was there little tray on the dresser that had snacks on it..you had to be very careful not to bump it because you could be charged for one of them if they moved to much..I don't mind the mini bar but on the dresser were you like everything was not good..
review from KAYAK -
8.0
I really enjoyed my stay at this hotel. The staff were very friendly and I really liked that they have security at every elevator. Also there is a water filter machine in the gym so bring a water bottle and don't waste your money on the vending machines. The TV reception was horrible and a problem the entire 9 days that I stayed there.
review from KAYAK -
8.2
people smoke
review from KAYAK -
9.1
The Security was very polite, informative and checked your room key before you could enter the elevators. The Buffet was very good and all the staff at the El Dorado were very polite and helpful. The hotel was clean and I will stay there again next time I am in Reno. I had a very nice rest after traveling from Washington State on my way Arizona.
review from KAYAK
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7.1
The mattress was VERY comfortable. the shower head was a joke! Had to work to even get wet! The toilet had a slight leek that would cause the tank to refill just a bit occasionally thru the night. The pillows were to firm for a side sleeper. All were the same thickness. Not a variety of thickness'
review from KAYAK -
6.8
La Strada restaurant was delicious with great sevice! The room was so stuffy and warm even with the air on high. And the smoke smell was bad in the room.
review from KAYAK -
7.4
$5 Black Jack tables were awesome!!!!! Never ever change that... Thanks for the good time..... See you sometime in the near future. Kindest regards Dining needs a major upgrade!!!!!!!!!!!!!!!!!!!!!!!!!! Slot machines pay very little but I had fun.... Thanks again......
review from KAYAK
-
4.0
Were renovating rooms on the floor I was on. It was extremely loud and made it hard to sleep in after a night out.
review from KAYAK -
6.2
How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.
review from KAYAK -
2.8
They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.
review from KAYAK -
5.1
Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.
review from KAYAK -
2.0
I booked three rooms for 2-beds, non-smoking, from 12/25-12/26. To ensure the rooms, I did online check-in, Confirmation No: hotels.com:235887711, and also called in at 3pm to check-in over the phone. When I arrived at 6pm, I was told only 2 rooms were ready. I agreed to wait for the 3rd room, but found out all rooms were assigned as one-bed non-smoking room. After I complained, the lady switched me to 2-beds, smoking room. She kept telling me the confirmation didn't meant to get me a room that I preferred. This is the first time I learned that confirmation doesn't guarantee anything.
review from KAYAK -
4.5
Unclean bed
review from KAYAK -
4.2
Within walking distance to University of Nevada, Reno. Our room was located near the staff cafeteria so the hallway always smelled like a cafeteria. We had a totally budget room. No mirror outside the bathroom. Small TV. Extremely noisy, had to call security at 2:45am to get them to quite down the rooms around us. There was a large flying beetle in our room. The shower head was almost to low for me and I am only 5'4". The parking garage ceiling is so low (approx 7') that our truck barely fit and the parking spaces are for compacts. I've stayed in Reno 4 times this year at 3 different resorts. I would never stay here again.
review from KAYAK -
6.5
Location is great to downtown Reno, casino is pretty decent as well, not filled with smoke, and you can walk between The Eldorado and Silver Legacy which is nice. For the price and location of downtown Reno the hotel was adequate and ok for the weekend stay. Housekeeping constantly would just walk in the room without knocking, apparently if there isn't a "Do Not Disturb" sign, it's free game. Had to take quick showers as the shower drain was terrible, ankle deep water within 5 minutes. The TV remote was broken, took 4 different phone calls to the front desk and half a day to get a new one. Be careful not to leave any soda, energy drink, juice, water bottles/cans in the room, the housekeeping marks it down as taking it from the wet bar even if the brand you drank isn't in the wet bar. The Eldorado itself isn't the place to stay if you're not over 55 and a "Card Club/Players Club" gambler.
review from KAYAK -
3.7
One of the most uncomfortable beds I've ever slept on. Also the check in process was long
review from KAYAK -
4.2
Location was nice The whole experience. It was a busy weekend and checking in was a hassle. Even after we did it all on line earlier.
review from KAYAK -
6.0
I cancel my reservation. I hope that occurred. I am now concerned that the cancellation didn't go through...
review from KAYAK
