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Lots of comfy pillows. Beds were good. We didn't get a chance to use, but facilities looked really nice. Shower was small, water pressure weak, and temperature not stable.
Food in restaurant was good for hotel restaurant. people at front desk were very pleasant, very. Poor heater control, had to call front desk. Told the controls on wall does not work unless you go over to wall and hit the knee high switch on , wait 10 minutes and the heat may go on. may get too hot if you do not adjust. What year is this that I can not turn the heat on on a cool nite when I am very tired??? Needless to say stayed cold. Noisy fan also.
Stayed here last minute for a baseball tournament. Our friends had stayed night before so we requested to be near them. We were two doors down. Kids hot tubbed after a game and several hours climbing. We bought dinner at a noodle house a couple blocks away. A very pleasant stay. No complimentary breakfast.
The facility was very nice and we had no problems. Was close to the airport. I did not like having the charge go through on my credit card before I even left for my trip.
Close to airport Burned out light bulbs in room that were not changed. Air conditioner very noisy.
Booked through Kayak and hotel would not honor check in time. We only needed hotel for layover so those 2 hours made all the difference. Hotel clerk was rude and unwilling to answer questions about paying extra for an early check in. When we attempted to cancel booking, were told that refund had to be issued 72 hours before. We were out $100+ because Westin won't honor printed check in time. Avoid.
Next to airport You can hear anything and everything from people in rooms next to or above you. We had people being very loud for almost 3 hours in the night time that kept waking our 7 month old baby. Not fun.
Super helpful front desk. Quick check in and out. Yay for the shuttle guy!
It was clean and quiet and upgrades are being done. A small store in the hotel would have been good to have.
Nothing Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room
I liked that there are many options for the kids to have fun. The arcade, bowling alley, movie theater, pool, sand volleyball court, etc. There are plenty of options to get something to eat and drink. The room was very spacious and great view of the pool area. There really isn't a need to leave the hotel. Wal-mart is across the street. Not as many shady looking folks that are plentiful in the downtown / Virginia St. area. Not really a gambler but lots of space between machines. Sportsbook area has a big screen with plenty of little screens surrounding a nice sized dance floor in the middle of it. Overall, we had a good stay and I would definitely come back. Elements buffet was closed. In our room #567, the carpet felt dirty, there was no fan in the bathroom, the shower head was at chest level (I'm 6'4") and no microwave. There was a fridge but we didn't use it. The back parking lot near the golf driving range seems to be a hangout for local teens/ young adults. Also transient looking people coming and going from RV park. Many potholes in the parking lot and parking space lines need to be redone.
easy check in, and out, valet is great on this trip, the food at the buffet needs inprovement
the rooms were very clean. Breakfast at the Grand Café was great- huge portions and good food. The kitchen was kind enough to make mac and cheese for my 3 year old at breakfast. The buffet is being remodeled and the Saturday prime rib/seafood was temporarily housed in a downstairs conference room. It was a huge disappointment. The selection was poor, some of the food had been sitting aging for some time.
Our second room was nice and what we expected. The hotel made it right, but it took 3 calls, two maintenance calls, and a room move. During the hottest week of the year, our room stayed at a toasty 75 degrees and we had no sleep for the first two nights. Also, the buffet was overpriced and not very good. Very disappointed!
When we checked in during the night the male person in the front desk was not frowning but not also smiling. Being in the hospitality business I would expect at least a smile. He just told me that two queen beds are in the room without even asking is that okay (I chose a king sized bed and a sofa bed when I signed up). Didn't argue anymore since I just want to hit the bed.
When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
The whole place N/A
The rooms were good. The bathroom sink did not drain well. We have almost 800.00 of charges that are not ours. Luggage was misplaced by bell desk. Will not stay their again. Staff is too busy to help.
The room was clean and large. Decoration was relatively new. The hotel had a lot of entertainment facilities including cinema, arcade playground, restaurants, and casino. Staff was friendly and prompt. Our reservation asked for "grand view" and we got it (other options are "quiet room", "easy access", and something else). It was next to Walmart. The beds were too soft for us so we didn't sleep well. There were no microwave and refrigerator in the room (only available in Summit suites). Bath tub drain ran slowly.
Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables. Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
Nice, clean, decently priced hotel located very conveniently at the entrance to the Reno Tahoe airport. We had a very early flight and not having to stress about traffic, etc. to get to the airport on time allowed us to get a very good night's sleep before our early a.m. wake up call. They also had a shuttle ready and willing to take us directly to the airport. Not a thing....
Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape. Once in a while the planes would make some noise early in the AM.
Room and Accommodations Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable. The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
The friendly staff Nothing