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clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Room service. Cold, stale food
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Bathroom look old!
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Location check in staff
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Location Too noisy
Noise from nearby club was very present in the room every night until 2AM
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Perfect location. Great value for money.
Place, location, access, and security
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Sustainable approach and best designed rooms yet experienced in our travels. Slightly aloof staff - but maybe that's a NY thing...
The decor, the green aspect, the products, the staff Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The size of the suite was great. Plenty of closets. Clean bathroom, very functional. Furniture and fixtures were in top condition. No music capability in the suite unless you brought your own.
Awesome location. Right at Central Park, with a great view.
Nothing but that we had to leave
The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent. The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).
The Hotel staff was exceptional. They were very accommodating and definitely worked to in sure that our stay was comfortable and hassel free.
We liked everything! A great hotel! They upgraded us (the price was the same). Excellent service! Surely we'd like to stay there next time. Location is excellent.
The location is superb. Central Park views are a joy to behold. I also thought the front desk staff was friendly and helpful. Postage-stamp sized room, even by NYC standards, for $500 a night. I also would have appreciated more attentive doorman service, especially during evening and nighttime hours. (Daytime service was fine.)
Excellent service. Good hotel just facing Central Park. There are many good hotels near Time Square, Rockefeller center, etc. with a more convenient location and with much better prices.
Staff were professional and friendly. Room was perfect size,very clean and tidy. Location was perfect.Had 5th ave two blocks away,central park on your door step.Couldn't ask for a better location.The hotel was walking distance to every tourist attraction. The tour bus stop was around the corner too. The room didn't have a coffee/tea maker.Would happily have brought one from the hotel but prices were stupidly high,along with the price of breakfast and dinner. This didn't put us off as starbucks was one block away and was able to walk to all restaurants,plenty of choices.But menu did look good.
Convenient location for the stay Relativelly small room compered to the price, previous Jumairah experience in SAE and generally number of stars of the hotel
The staff is kind, congenial and attentive. The spa is one of the best I have ever been to. I took my 82-year old parents to NY for the thanksgiving weekend, and the hotel staff was so kind, so wonderful to them. Can't think of a thing!
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice. The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Great location, value for money, loved the room, the bar and terrace were very cool. Great vibe and value overall. Even with a hotel stamp, parking lot down the street was still almost $50 overnight. Wish hotel credit would have been worth more.
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
1. Due to computer glitch, our reservation was "lost", took staff an hour to reinstate it. 2. Refrigerator in the room did not have a single bottle of water. I had to take medication without any water. 3. Ice machine on the floor was broken, no ice whatsoever. 4. Room had coffee machine, but no tea/coffee and water in the room.
Really close to time square with an excellent view. Rooms were modern and spacious... Beds were really Comfy and had a great nights sleep despite the central location.
Fun, modern sci-fi inspired design, excellent food, bar and restaurant were great. Staff were mostly courteous and attentive. Room service was quick. Shower was excellent :) Wi-fi was terrible. Even after I paid the 14.95 for "high-speed" we had constant connection problems. On my third night the Novotel wireless network didn't even show up on list of available networks and was seemingly down for the remainder of the night. Not as big a deal on a leisure trip, but if I had been there for business I would have been screwed. The sink in the bathroom was poorly designed. Every time I turned on the faucet, water would splash up and out of the bowl and get everything on the counter wet. Had to keep water on lo-flow to avoid this.
It was a perfect hotel Nothing
Happy customer Great bar food and courteous staff prices are a little high but it's New York everything is pricey like this place it's my third visit Can't think of a thing
Modern furniture and decor. Outdoor lobby/restaurant over looking Times Square withe excellent view. Great hotel. Excellent service, friendly staff standing near front to help you. Old fashioned blow dryer in a bag. I had to hunt for it (we are used to hotels with I attached to the wall). The sink is too high. I had to stand on tip toes to stand on tip toes to wash my face.
We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience. The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
There was a problem with our bathroom that was not addressed appropriately on the night it was reported. The manager the following morning was profusely apologetic and provided complimentary breakfast for our party, in addition to addressing the problem.
Location No drinking water available in the room and ice machine was out of order. The coffee in the restaurant tasted like it was burnt.
The location is great but they made little effort in making guests comfortable. There was a huge crowd for an outdoor party on the nightclub deck. Our room shook all night until about THEEE AM. You couldn't hear the tv in the room and forget sleeping. It was miserable.
This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC. No complaints
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
The service at this hotel is the best we ever had.
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
great location and view on Central park
Everything - and especially Norman the Bartender - a great person. None.
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
location was amazing, the pillows on the bed were terrible
convenient location No hot water for shower in the morning. Prior stay, one elevator bank not working resulting in long delays. Under-staffed front desk with long line to check in.
the large beds and the fact it was central to our needs. room service good no tea and coffee facilities problems with the phones and the television. the queues for the concierge where too big. the restaurant was very expensive and not much variety.
Been there 100 times very slow in remodeling the site Location
This hotel is very well maintained, in a great location, and the beds are very comfortable! They don't let you check in a minute before the check in time.
Location Not friendly staff, small rooms, overpriced, hidden fees
The room was spacious enough for 2 beds. The gym is well equipped Too crowded
Excellent location, very friendly staff and great service. Very good value for money! The hotel restaurant also does a very good breakfast.
Confortable bed, good facilities in the room & cleaness The room was a bit too warm, even though I switched off air-condisioning, it seemed still warm air is circulated in the room.
nothing special. Just great location, great price, and attentive staff. Would stay there again in a heart beat... and will. The internet service is shaky at best. Need to improve. Good news is they refunded the cost after we complained.
Location Room unbearably hot. Hard to sleep. Hotel unable to fix.
Absolutely nothing. The elevators are under construction? Its really noisy. The room smelled. The hotel was very nosy. It cannot accommodate large groups of people in which they have staying there. The walls are paper thin, elevators under construction, noisy, the room smelled, where's the flat screen tv? where's the desk?
location is good.back rooms are dark and small compare with the front ones.elevators are small and you have to wait long time. nothing happened ı am satisfyed except the elevators
service was friendly, spacious for the neighborhood, great location, reasonably quiet, capable staff, very clean rooms small and unimpressive entry/lobby, old elevators require a prolonged wait, barely adequate exercise room
The comfortable en clean room with nice beds. It was also really quiet during the night.
The bell men service is horrible.When we arrive in a taxi they picked up our shoppings bags and right after we get off the cab they returned everything to us.
The staff were exellent very eager to help and do ıt fast Room service was a bit slag during the early mornıngs .
Efficiency and good breakfast, lovely bar, but not over the top Bathroom not as clean as it might have been, under the rim of the basin
I've stayed in so many NY hotels over the years and this one was very good, great room sizes for a Manhattan hotel, good room decor and excellent and quiet air con (good when 35c outside)! Desk to work at and plenty of plug sockets to charge gadets etc. Great location 5 mins walk to Abrrcrombie and Lower 5th Avenue, good Irish bar next door, diner opposite and coffee shops close by. Easy to get taxis outside too. Friendly and efficient front desk staff Breakfast not included in my rate
cosy and relaxing atmosphere at an excellent location in the center of NYC. Good equipment and confort
The interior inside the hotel and its room, and the quietness at night. Other guests seemed quiet also, since they seemed to want to sleep well as well. the toilet facility in my room was poor. it did not flush and takes 15 minutes to get quiet for the machine...
Location; room size. bathroom was too small. elevators too slow.
Location was quite good. Crowded and slow. Room was an inside room no windows. I understand that in New York space is a premium.