Recent reviews
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6.8
The view from restaurant Breakfast was very poor quality for the money you pay We paid extra to stay three adults in our room. But coffee for two and toiletries for one. We ordered room with falls view but looked out at the Rainbow bridge. Only standing at the window and looking to the right could we see the falls. The guy at P garage took forever to find proof that we had payed for parking although frontdesk had told us that their camera would read our license plate.
review from KAYAK -
4.8
Shower was gross, it had someone else's long black hairs all over it. Toilet hardly flushed.
review from KAYAK -
8.5
Location was amazing. Close to everything. Clean. Nice room. Great view. The breakfasts was not very good.
review from KAYAK -
8.0
Staff was very nice. King size room was way too small.
review from KAYAK -
5.1
The room was a close walk to the falls our room could see the falls and fireworks It was close to anything you might need They gave us Bus Passes to visit other great sites the dinner in the restaurant was Excellent. The Gnochi dish was off the charts good. it is connected to anything you need, food, Gambling, water parks, parking etc. The room was very small There wasn't enough room between the wall and bed to stand and get in bed, you had to enter from the bottom. Mold in the Bathroom and Bathroom was outdated. It was functionally difficult to use. The drain in the sink was busted and the shelf covered 1/2 the sink so brushing your teeth was difficult. . A room with 2 queens should accommodate the people and luggage associated, and it was very tight -The staff try to upsell everything. If your hotel includes breakfast for 2, the try to upsell you on the delux package. It's not service for service sake or to be a great hotel, but just another way to extract more money from you. -Dinner and breakfast was expensive and includes a "tourist tax" -We stayed in 6 hotels as we toured through Canada and although the view of the falls as great, it was our least favorite hotel of our trip.
review from KAYAK -
2.5
Nothing No mechanical staff to solve the problem and in the morning the just say sorry and detected 134$ only. We did not sleep the hale night. The A/C was not working
review from KAYAK -
6.0
Room was upgraded and clean. Room was smaller than we expected, for the price we paid.
review from KAYAK -
2.2
Location Over priced. I payed more then most other guests. The rate I got was terrible. There was a hidden 30 dollar parking fee. The rooms were small and dirty. The tv's were small.
review from KAYAK -
8.0
Closeness to falls, and the View was awesome. Building is older, has a wealth of history but this could be a bad/good thing depending on opinion.
review from KAYAK -
9.4
Great location! Carpet throughout hotel is getting old.
review from KAYAK -
5.1
Nice old hotel Great restaurant. Room smelled like smoke, very high price for a low quality room looking into a gravel roof. Yes I could see the falls behind the exhaust fan. Overpriced felt ripped off.
review from KAYAK -
8.0
They were very accommodating and helpful. The rooms had a nice view of the falls. The restaurant is very good on the 10th floor. Make sure you understand what all is included with your bill. Make sure that there is no hidden fees. No mini fridge Parking is $25 American a night.
review from KAYAK -
9.7
Loved the friendly and knowledgeable staff, loved the view, loved the elegance of the hotel. Loved the location and the easy access to so many attractions. The bathroom door did not fit exactly right so it had to be "pushed" shut, and it also did not have a lock on it. The toilet paper holder was right beside you, into your shoulder. There was also a small round mirror hanging on the side wall of the bathroom that was not in a good position to use it. I think that hotels.com and the Crown Plaza need to be in better sync with what is charged originally and what will be charged at the hotel. Small issue there but was resolved quickly. Just to be sure the guests have NO surprises on the final bill.
review from KAYAK -
7.4
20 minute walk to the falls. Great view from the restaurant at the top. Name is misleading; our room overlooked the indoor swimming pool. Pricey, even breakfast.
review from KAYAK -
10.0
I traveled to Crowne Plaza Niagara Falls with my friend. Such a nice hotel, with amazing staff. The front desk was so helpful. If you had a question, they had an answer. Totally would recommend this hotel to anyone visiting Niagara!
review from KAYAK -
6.0
Location. Connection to other facilities like the casino and Hard Rock Cafe. The room was very tiny. Barely fit 2 people. There was no room for luggage. The sink backed up and the phone didn't work to call the front desk.
review from KAYAK
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8.5
Location was amazing. Close to everything. Clean. Nice room. Great view. The breakfasts was not very good.
review from KAYAK -
8.0
Staff was very nice. King size room was way too small.
review from KAYAK -
8.0
Closeness to falls, and the View was awesome. Building is older, has a wealth of history but this could be a bad/good thing depending on opinion.
review from KAYAK -
9.4
Great location! Carpet throughout hotel is getting old.
review from KAYAK -
8.0
They were very accommodating and helpful. The rooms had a nice view of the falls. The restaurant is very good on the 10th floor. Make sure you understand what all is included with your bill. Make sure that there is no hidden fees. No mini fridge Parking is $25 American a night.
review from KAYAK -
9.7
Loved the friendly and knowledgeable staff, loved the view, loved the elegance of the hotel. Loved the location and the easy access to so many attractions. The bathroom door did not fit exactly right so it had to be "pushed" shut, and it also did not have a lock on it. The toilet paper holder was right beside you, into your shoulder. There was also a small round mirror hanging on the side wall of the bathroom that was not in a good position to use it. I think that hotels.com and the Crown Plaza need to be in better sync with what is charged originally and what will be charged at the hotel. Small issue there but was resolved quickly. Just to be sure the guests have NO surprises on the final bill.
review from KAYAK -
10.0
I traveled to Crowne Plaza Niagara Falls with my friend. Such a nice hotel, with amazing staff. The front desk was so helpful. If you had a question, they had an answer. Totally would recommend this hotel to anyone visiting Niagara!
review from KAYAK
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6.8
The view from restaurant Breakfast was very poor quality for the money you pay We paid extra to stay three adults in our room. But coffee for two and toiletries for one. We ordered room with falls view but looked out at the Rainbow bridge. Only standing at the window and looking to the right could we see the falls. The guy at P garage took forever to find proof that we had payed for parking although frontdesk had told us that their camera would read our license plate.
review from KAYAK -
7.4
20 minute walk to the falls. Great view from the restaurant at the top. Name is misleading; our room overlooked the indoor swimming pool. Pricey, even breakfast.
review from KAYAK
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4.8
Shower was gross, it had someone else's long black hairs all over it. Toilet hardly flushed.
review from KAYAK -
5.1
The room was a close walk to the falls our room could see the falls and fireworks It was close to anything you might need They gave us Bus Passes to visit other great sites the dinner in the restaurant was Excellent. The Gnochi dish was off the charts good. it is connected to anything you need, food, Gambling, water parks, parking etc. The room was very small There wasn't enough room between the wall and bed to stand and get in bed, you had to enter from the bottom. Mold in the Bathroom and Bathroom was outdated. It was functionally difficult to use. The drain in the sink was busted and the shelf covered 1/2 the sink so brushing your teeth was difficult. . A room with 2 queens should accommodate the people and luggage associated, and it was very tight -The staff try to upsell everything. If your hotel includes breakfast for 2, the try to upsell you on the delux package. It's not service for service sake or to be a great hotel, but just another way to extract more money from you. -Dinner and breakfast was expensive and includes a "tourist tax" -We stayed in 6 hotels as we toured through Canada and although the view of the falls as great, it was our least favorite hotel of our trip.
review from KAYAK -
2.5
Nothing No mechanical staff to solve the problem and in the morning the just say sorry and detected 134$ only. We did not sleep the hale night. The A/C was not working
review from KAYAK -
6.0
Room was upgraded and clean. Room was smaller than we expected, for the price we paid.
review from KAYAK -
2.2
Location Over priced. I payed more then most other guests. The rate I got was terrible. There was a hidden 30 dollar parking fee. The rooms were small and dirty. The tv's were small.
review from KAYAK -
5.1
Nice old hotel Great restaurant. Room smelled like smoke, very high price for a low quality room looking into a gravel roof. Yes I could see the falls behind the exhaust fan. Overpriced felt ripped off.
review from KAYAK -
6.0
Location. Connection to other facilities like the casino and Hard Rock Cafe. The room was very tiny. Barely fit 2 people. There was no room for luggage. The sink backed up and the phone didn't work to call the front desk.
review from KAYAK
