Would you like to save as your currency permanently or for this visit only?
Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel. The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.
Loved the beach low water current The suite upgrade was amazing Weather was perfect It would of been better if they had an all inclusive plan
Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money. Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!! The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!
Great location, Attentive staff and Cold AC. Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others. Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
The hotel had no reservation from booking.com and the last room they gave us was not good Personal, limpeza, animacion
Its on the beach, staff was extremly nice-amazing. The beds were hard as rocks. The food needed help!
Is beachfront but the beach is the marina so it's stinks like sewage and the water is brown not blue and full of boats.
Yoshi the bar tender at the sports bar is an amazing bar tender. Hotel is close to everything in the area. They push too much with buying a time share "wait they don't call it time share". Just say ur not interested and they'll leave you alone.
The room was cleaned and made up very nicely each day. Different animals made out of the shower towels were placed on the bed each night. The food was not up to the usual standards for a hotel of this price range. Spent a lot of time pushing time share options....
Everything, was nice! access to the beach you could improve
The all inclusive nature was great, the staff were fantastic. The wine
Location - close to downtown Carmen Pool some staff Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better
Location The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.
Generally it was clean and the booze was of good quality. No beach, poor service, resort smells bad and the food is not very good
The price the internet is the worse I every had at a hotel
Very nice resort, food was good especilly on the restaurants less on bufet greate service and great value for mony. I liked it all.
nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great never care for the food in Mexico
The employees were generous with their time and help. Our rooms were kept spotless and the restaurant staff was wonderful. The food at the reservation only restaurants was awful although the wait staff was great. The buffets had much better food.
The resort is beautiful. The beach is one of the best I have ever seen. The staff is second to none and so friendly. The seaweed got worse as the week went on. Not the resort's fault but it did take away from the amazing beach.
We felt really good. The services, the food, the restaurants, the location, everything were better than we expected. They respect and considered our requirememnt to get a quite room. No
The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor. THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.
friendly staff, buffet food great, clean, beach wonderful, great value for the money
Everything (except the timeshare!)!! The staff was amazing, the adult only exclusive area was exactly what we were looking for. It was a nice walk (about 5 minutes) from our area down to the beach and if we didn't want to walk there were shuttles available. The beach was gorgeous and the pool so much fun! We loved that we did not have to reserve for the a la carte restaurants! Our favourites were Asiana and Mexican! The Premium Bar was also a nice feature of the room (gold wristband) that we reserved through kayak. The Jr Suite we stayed in was less expensive on Kayak than the standard room and when I emailed the resort to confirm this they responded immediately to assure us this was correct! We would go back in a heartbeat and highly recommend it! The first day we were asked to speak with someone for our Welcome Package which we knew was for timeshare. We sat with Enrique, received the information and did not accept the request for further information. We were contacted three more times about our "welcome package" even after explaining that we had received the information.
We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.
Old facility room not cleaned
Food and Drinking The explosion that killed people and injured many more.
the food the staff were very rude and poorly trained , a glass door fell on my husband and shattered and they could have not cared less.
I liked the location, the pool and the room. Good service in the bar and restaurants I had to wait to much time for the carrito every time I need to go to the lobby and back to the room. No glasses in the room;
- Palmy - Grand hotel complex - Swim-up pool was nice - Nice shows at the bar - Minibar - NO WLAN - nervous staffs - to many antisocial gusts - Big price for people from EU as Canadian or US people - Room: Very BAD!!! I told them before "Honeymoon". The bathroom was not cleaned up! - Dirty ground, in room, bathroom, terrace - Patched mirror! - Hairs from prior hotel guests at the bed!! - Wine in bottle - 1 hour waited for an reserved Restaurant! - Many staffs couldn´t speak english or german! - Hole in the wall. Drop water to the ground! MEAL: - Gag me with a spoon! Never ever. - Canned fish :-)!!!!!???!!! - Expensive Shuttle bus to the city! No free shuttle!!!! Many 3 stars hotels in Playa del Carmen diposes this! - Hotel is very far from the city! - Hotel is in the near from the highway! - Cigarettes in hotel 8 $ ....in supermarket 3 $ ?!?!?!?!?!?
There was nothing that i like from this place!! To start.. No valet...! Its all inclusive but the alcohol is of the cheapest out there.. The buffet was ehh.. The staff at the front desk were idiots! There was no help around if you needed something. This place is huge and the only way to get around was with a trolly or walk! Annoying!! And the rooms were outdated! I stayed at the hyatt on playa del carmen.. And it was waaaaaaayyyy better!! They made reservations for me.. They acomidated me with everything.. There was always someone there for everything!
Guest Services Received
Very clean and spacious accommodation. Hotel personnel is very friendly Very much focused on drinking alcohol rather than on eating. Food could be improved significantly. The served food does not match even much close to the so-called 'five star' image. The coffee served is what call in Holland 'slootwater'. Towels within the rooms are old.
its a very nice resort, alot to see and do. you will do alot of walking the service was horrible. the cleaning staff would short our room towels cups ect. security was rude. wait staff in the restruants were un-expierenced,and rude. food took 2 hours to be served in three resturants and when ordering room service. i got the feeling they dis like americans.
excellent facilities and excellent services.Good food.
The themes restaurants were very good, the water and eaches were also very nice. Lots of pools and always fairly easy to find spot with shade. I didn't like the whole reservation process for the themed restaurants, they would be full per the concierge and when you would show up the retaurants would be 1/2 empty. They required pants for guys for every themed restaurant which is a pain when it's 90 degrees at night. Everything is an upgrade and you even have to pay for internet. The whole resort is way too big and there limited elevators which is a real pain when you have small children with strollers
The drinks Everything else. Huge resort and no one helped us to our room or told us about the shuttle trolley. They got our room wrong TWICE...we had to chg rooms twice. The wait staff was always rushing us thru dinner... Which by the way had HORRIBLE FOOD! The buffet was ok ... Just ok. The bar always had a huge line yet only ONE bartender. All of the specialty restaurants were completely booked the day we got there and u can't reserve before u check in so we only had 9pm as a dinner option. We paid too much money for such mediocre service.
pools were really nice and pretty empty. The food was pretty good Beach was not very nice and very busy. Hotel was very large
Overall the resort was very comfortable. We could have as much privacy or as much social interaction with others as we wanted, and the staff was extremely helpful with everything. The ocean itself was disgusting. The water in the Riviera Maya is supposed to be clear and beautiful, and typically it is, but where we stayed it was murky and full of trash (our ocean view included floating plastic ware). Thankfully, the resort had two pools. Next time around, however, we may opt for a hotel that isn't all inclusive but has a beach we can swim in.
Grounds were fairly nice. Room seemed clean. Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.
The most wonderful resort, outstanding position, excellent service and staff. Near and easy to visit Playa del Carmen by using the local transportation. Perfect vacation.
Sax Player, Club Level Beach Beds, Landscaping, Italian Restauant, Not enough bars, swim up bar in bad shape, better daytime activities at pool, beach area in front of resort not great,
Seclusion Service Amenities No
Last month, my husband and I had the pleasure of celebrating our tenth anniversary with five nights at The Tides. We have traveled all over the world and have never seen or experienced a place like this. The Tides has a magical atmosphere that feels dreamy, serene, and extremely upscale. We did not have to choose between the beach and the jungle; at The Tides we enjoyed both! The stunning entrance and common areas of the property open onto a beautiful beach dotted with personal cabanas and hammock beds. The walk to our villa on the meandering path through the jungle was a joy every time we took it! Our room was lovely, homey, and very comfortable. We loved having our own patio, hammock, heated pool and dining area. From the exquisite homemade natural soaps to the earthy copal incense, The Tides does not miss a detail and made us feel right at home. We did not experience bug problems (other than some ants the first couple of days), but we did see an impressive array of wildlife (mostly...
Staff at the beach and at restaurants were nice and courteous. The italian restaurant was good and good wine choice on wine list. Beach was well equipped and it was nice to swim in river. Front desk people were not very friendly and were not efficient. Food in buffet was cold and choice was limited.
Everything. It was amazing.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
Parts of the grounds were very stinky
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
Food, service, entertainment. Everything was perfect in my opinion. Nothing
front office staff is terrible. when checking in they wanted to give us a room at the nick price resort, telling us the resort has no rooms. when we insisted they " found" rooms for us. wanted to place us very far from the beach units and told us we had to pay add 79 dollars per night for the beach units even though the place was empty. we waited an hour to check in, another 30 minutes for towels and 3 bottle of water ( 3 bottles for 4 people - go figure). tried to talk to the manager on sunday - not there, monday - not available. pool is ice cold. could be a nice resort but our experience will result in never going back to the Mareazul.
Good food and drinks to be an all-inclusive resort. Too big, very unpersonell. Felt like a small city rather then a hotel.
Very good value, management is hands on and very visible. The band on Friday night was fantasic! but they took a 45 mns break instead of 10 minutes, which resulted in people leaving. too bad. the staff has a very good attitude. The pool activities were very good. The original rooms we were assigned were at the very back of the resort, far from the main area (meeting point) and the beach, we asked to move closer. The Specialty Restaurants are not at all up to the level and expectation, a real disappointment, which was echoed by all the guests we interacted with, the all-day buffet restaurants were better, but need more variety. The check-in and check-out had long lines of people waiting, while the Concierge staff were doing nothing. Could the Concierges assist on check-in and check-out whenever necessary? Housekeeping did not clean our rooms on the 4th night. The cocktails were weak and diluted. The snorkling place did not allow us to have fins and said it was only for diving, its ridiculous!
Really great hotel, expecially for the all inclusive!!! Great and kind personnel!!! Animation staff not very active. Too many families and couples...
We loved our room and the staff. We enjoyed relaxing by the pool and strolling along the beach. We enjoyed all the different animals and birds. Having food and drinks 27/7 was great. I can not complain when everything was great
The Mexican people, variety of activities, kids club & it's staff, the freshness of the food. The Asian restaurant was very good. The Mexican buffet was excellent. Two of the gourmet restaurants we're just ok. The meat in both the Steakhouse and the Brazilian was tough and that's what you go for. The beaches are sadly in need of repair. Tough for swimming.
Our second trip here and will return. Beautiful grounds, gorgeious beach,and all the staff is super. Can't say enough good things about the resort. Would highly recommend it to anyone Some friends have already gone and feel the same way. Great place for families to get together, with lots of acitivies for all ages. I prefer the Fantasia buffet to the gourment restaurants. Feel the service is superior and you can choose what you want. For cooking in the quantities they have to prepare is excellent. My daughter's birthday fell on one of our days there and they made a wonderful birthday cake for her and sang Las Mananitas.
We really enjoyed our stay. Pool, food, drinks, service, everything, was extremely delightful. An updated list & schedule for the restaurants is needed.
Excellent family resort. A short half hour stroll from Playa del Carmen. Excellent staff who were always willing to help out. Very comfortable rooms and excellent food. We got an excellent rate as the beach was being rebuilt while we were there. Would like to see free internet access. There is quite a bit of pressure to attend the 'presentation' on the hotel's 'vacation package', which is a time share. Even though they promise it will take 90 minutes of your time, if you plan on going, be prepared to set aside a good part of your day.
Please do not stay in room from 6xxx and 7xxx. I stayed in room 6424 for a night and it is not even qualify for 2 stars. It does not have iron or iron board, the safe is old and not work and the room is leaking when it rains. This room also does not have a bath tub, it only has the shower and water run out to the floor in the bathroom. I changed the room on the second night to 8000 building the the room is much much better. I also got a discount of $145 for might first night because of stay in the bad room. The pool by the beach is too small and very very crowded. The hotel staff did not give out the map and give out no information as where is the restaurant. We really did not know where to eat breakfast on the next day.
Do not get junior suites located at the ground floors...smells bad..mold smell....
There wasn't anything that stood out as amazing... especially for the price... food was alright, drinks weren't anything special, beach was small... Traveling with a buddy and when checking in they didn't have any standard rooms with 2 beds available so had to upgrade to a 1 bd suite... they also had constant maintenance including jack hammering immediately adjacent to the restaurants at 8pm which was very loud and obnoxious.