Cari Tiket Murah dari Cincinnati ke Jakarta Soekarno-Hatta Intl

Pro: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Kontra: "Can't think of anything, everything was very good."

Pro: "attentive crews, clean toilets"
Kontra: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"

Kontra: "coffee is to strong and to many spicy foods"

Pro: "Food was good and crew"
Kontra: "Old aircraft from Doha to Dhaka."

Pro: "Everything normal as expected on an economy class nothing special."
Kontra: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pro: "aircraft so silent"
Kontra: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."

Pro: "The service as usual on Qatar is excellent"
Kontra: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"

Pro: "The crew was absolutely amazing"
Kontra: "More movies on the system"

Pro: "Liked comfort and srvice"
Kontra: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"

Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Kontra: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Pro: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Kontra: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."

Pro: "Polite crew, food was pretty good."
Kontra: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pro: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Kontra: "I enjoyed their meal and services wanted to be Oliver Twist"

Pro: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."

Pro: "process quick and efficient"
Kontra: "average seats"

Pro: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Kontra: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Kontra: "No food on board!! Staff says it got over when i have selected my food selection!!"

Pro: "quick"
Kontra: "nothing"

Kontra: "Bad app don’t trust"

Pro: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."

Pro: "- Service - Food Quality"
Kontra: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"

Pro: "Foods, crew are accomodating and all sevice facility are very good"
Kontra: "Just update the movies regularly"

Pro: "Good service but need to improve food quality and quantity."

Kontra: "both flights had 2 hours delay... also lugages cames with next flight."

Pro: "Enterment"
Kontra: "Crew nice alway take care customer"

Pro: "Crew were extremely helpful and kind. Very responsible and polite."
Kontra: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."

Pro: "Space, food, service, handling"
Kontra: "That I could not and cannot retrieve my flight on the Qatar Airlines website."

Kontra: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Kontra: "The trays of water could come around more frequently"

Pro: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Kontra: "Food was disappointing. No western option despite it being a London bound flight."

Pro: "Great on board bar"

Pro: "-Cleanliness -on time arrival"
Kontra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Pro: "Good in-flight service"
Kontra: "Cramped seats"

Pro: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Kontra: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Kontra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"

Pro: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Kontra: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."

Pro: "Cabin crew friendly and efficient, great service"

Pro: "Very friendly online travel booking portal. I like it"

Pro: "Much better knee space. Excellent flight, good service..."

Kontra: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pro: "Nt bad"
Kontra: "Attendants were skiving at the back"

Pro: "Another B787. Had empty seats next to me."
Kontra: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."

Pro: "Generally ok but not as good as other Middle East carriers"
Kontra: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Pro: "I can understand what kind of flight it was because it was a small plane"
Kontra: "Bad smells and an old plane i hope you will change the plane to another better one"

Kontra: "Crowded flight, late departure."

Pro: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."

Pro: "Crew did their best"
Kontra: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"

Kontra: "Take off delayed. Plane had air conditioning problems."

Kontra: "Chairs very stiff, tight smpace"

Pro: "Customer care was super supportive"
Kontra: "Inflight sandwiches"

Pro: "very nice crew"
Kontra: "my bagfage was lost"

Pro: "very nice crew"
Kontra: "my baggage was lost"

Kontra: "Flight got delayed 30 minutes"

Pro: "Very professional"
Kontra: "Lost luggage"

Pro: "The seat was a little uncomfortable but the crew were amazing."

Kontra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pro: "Lovely crew, very helpful"
Kontra: "N/A"

Kontra: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Kontra: "Not enough leg room"

Pro: "Friendly hostesses"
Kontra: "Flight was delayed 3 hours"

Pro: "Overall booking and airport was ok. Food was also actually quite good."
Kontra: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pro: "Great service"

Kontra: "You are almost always late!"

Pro: "We got a meal for a 1h flight only"
Kontra: "No entertainment but normal for this type of flight"

Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Kontra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pro: "Short flight with good communication."
Kontra: "Nil to complain."

Pro: "The aircraft was clean"
Kontra: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pro: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pro: "Comfortable seats. Warm plane with happy staff."
Kontra: "Maybe a second sandwich option for food, not everyone likes cheese."

Pro: "Very friendly crew"

Pro: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Kontra: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pro: "Very friendly and helpful personnel."

Pro: "Helpful and smiling cabin crew."

Kontra: "At some point the luggage was lost. here."

Pro: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Kontra: "The amount of extras you have to click no to while checking in online."

Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pro: "In flight food was enjoyable"

Pro: "The food and the punctuality"
Kontra: "The technology in interteiment is not touch screen"

Kontra: "Dutch sub titels would be nice."

Pro: "Service provided by the staff"
Kontra: "The navigation of the entertainment system is not very friendly"

Kontra: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Pro: "Short-hop flight, fit for purpose."

Pro: "quick and relaxed"

Pro: "Cabin crew very pleasant"
Kontra: "Lost our bags, little sympathy from staff"

Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Kontra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pro: "Easy Boarding"

Pro: "Very little if any."
Kontra: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pro: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pro: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Kontra: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Pro: "Nothing"
Kontra: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Kontra: "magazines very dog eared and some badly torn"

Pro: "No chargers or tv on planes"
Kontra: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Pro: "The cabin crew, the flight and communication and the cleanliness of the plane."
Kontra: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pro: "Service"
Kontra: "Only one queue for boarding. Flight late on arrival."

Kontra: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pro: "Loads of leg room"
Kontra: "Loved everything"

Pro: "Seat space was good for a short flight, inclusive of free snack and drink."
Kontra: "Too much overoverhead luggage."

Pro: "Overall very nice flight, even comes with free drink and snack"

Kontra: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Pro: "Boarding"
Kontra: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."

Kontra: "Boarding slow"

Pro: "That the flight attendant was really helpful"
Kontra: "If the flight would have been on time"

Kontra: "Gin availability"

Pro: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Kontra: "Accurate configuration. A more modern plane."

Pro: "This was a quick flight - 39 mins I also got an upgrade too"

Kontra: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."

Pro: "The seat was cormfortable and the entertainment was dope!"
Kontra: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Pro: "Good entertainment, seats were ok."
Kontra: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"

Pro: "NA"
Kontra: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."

Pro: "Good seat"
Kontra: "Headset didn't work and no replacement"

Pro: "Checking in with my Mum who needs assistance was excellent."
Kontra: "Lack of Entertainment."

Kontra: "Super tiny seats"

Pro: "Great crew again, basic aircraft but comfortable economy seats."

Pro: "Flight crew were very apologetic"
Kontra: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Pro: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."

Pro: "The plane was late but from that point everything was fine."
Kontra: "Nothing"

Kontra: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Kontra: "The vegetarian meal is always vegan, I miss the dairy :("

Pro: "Veggie Asian meal was great - curry."
Kontra: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."

Pro: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Kontra: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Pro: "Legroom was great!"

Kontra: "N/A"

Kontra: "The food"

Kontra: "Food and drinks could be better"

Pro: "Went on time and looked after very well"
Kontra: "Going over leg room, a bit tight"

Pro: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Kontra: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."

Pro: "Smooth flight, got in early."
Kontra: "Breakfast was average. Could do better"

Pro: "Moved seats together, great plane and serviceN"
Kontra: "Delay getting landing slot"

Pro: "Not much"
Kontra: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"

Kontra: "It was very cold on the flight, even with the blankets we were given."

Pro: "Entertainment was good"
Kontra: "Flight was late, seats was small, all time something smelled so much."

Pro: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Kontra: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."

Pro: "Boarding and flight were on time."

Kontra: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."

Kontra: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"

Pro: "Boarding was prompt, flight attendants polite and accommodating."
Kontra: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."

Pro: "Crew was exceptional (as usual), everything ran smoothly and on time."
Kontra: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."

Pro: "Not much."
Kontra: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."

Pro: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Kontra: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."

Pro: "Food, OK legroom, complimentary wine & beer on a US carrier"
Kontra: "Barely functioning ancient touchscreen system"

Kontra: "There was no food offered. The stewardess was not happy to be at work."

Kontra: "People still using mobiles as we were taking off. Crew seemed not too bothered."

Pro: "New regional jet Efficient boarding"

Pro: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Kontra: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."

Pro: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Kontra: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."

Pro: "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
Kontra: "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."

Pro: "Check in and boarding was quick"

Pro: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Kontra: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."

Kontra: "Very small cramped aircraft"

Pro: "Nothing"
Kontra: "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"

Pro: "That the flight wasn't any longer than it was"
Kontra: "A bit hot n stuffy"

Pro: "On time"
Kontra: "Food was poor"

Kontra: "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."

Pro: "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
Kontra: "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."

Pro: "Ol"
Kontra: "Oi"

Pro: "the flight was scheduled 1h30"
Kontra: "the seat comfort"

Kontra: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."

Pro: "Cost"
Kontra: "Aircon was too cool"

Pro: "Cabin cleanliness is below average"
Kontra: "Cabin service is average"

Pro: "Arrived early 787-9"

Pro: "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
Kontra: "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"

Pro: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Kontra: "-"

Pro: "Clean modern plane"
Kontra: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."

Pro: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Kontra: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."

Pro: "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
Kontra: "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."

Pro: "On time"
Kontra: "No snavks"

Pro: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"

Pro: "Landed early"
Kontra: "No wifi or substantial snacks/dinner. Paid for bag"

Pro: "Service was very good, they were on time and considering the flight time food was good too."

Pro: "Entertainment and leg room brilliant!"
Kontra: "Good was disgusting"

Pro: "The journey was smooth"
Kontra: "None"

Kontra: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pro: "Relatively comfortable seat, decent entertainment and nice crew."
Kontra: "50 minutes on the tarmac in Newark waiting for the gate."

Kontra: "Delayed for so long! 5 hrs"

Kontra: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."

Pro: "Easy check in. Good flight. Good food."

Kontra: "Nothing"

Kontra: "Had anightmare will complain to united diect"

Pro: "Economy seats had ok legroom."
Kontra: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."

Kontra: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"

Pro: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"

Pro: "very kind crew members and flight was an hour early."
Kontra: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."

Pro: "Great crew."
Kontra: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"

Kontra: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."

Pro: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Kontra: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"

Pro: "They got my vegetarian food order right"
Kontra: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"

Pro: "Everything"

Pro: "Security Video was interesting. Seat was wide and comfortable."
Kontra: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."

Pro: "Boarding was really easy"
Kontra: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"

Pro: "It got us from a to b but not much more to be said!"
Kontra: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."

Pro: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Kontra: "It looks like that there is no respect for Time ."

Pro: "Entertainment was good"
Kontra: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."

Kontra: "I got late to my next flight !! I loose my flight ."

Pro: "Nothing again!!!"
Kontra: "Having to fly to LHR to get home, even that flight was delayed. Typical United methinks."

Kontra: "For an international flight, there should be more amenities like charger etc."

Pro: "Flash for mac did not install"
Kontra: "I felt like I was on my way to my death"

Kontra: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."

Kontra: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."