Pro: Nice crew with good ambienceKontra: Online all food options, though it's a small flight with no hot food served!
Pro: Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performanceKontra: Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me
Kontra: I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience
Best and very professional airline that India has seen in long timePro: I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance).Kontra: The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information.
VistaraPro: The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economyKontra: The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher
legroomPro: Less leg room than JetKontra: At least the emergency row should have more space