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Pros: Leg space is good. Food is good. Cabin crew is top notch.

Cons: Flight was delayed by 20 mins

Cons: It was good value for option With in flight catering

promising new airline in the market

Pros: The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome.

Cons: Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve.