Service with a smile. Great manners.
Nothing. Great crew, food, flight.
Gave me aisle seat, great service
I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare
BYojet shouldn't be with Kayak get rid of them.
Best crew I have ever had
Leg room is too small.
Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.
The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.
Free entertainment (nice selection of movies), free food and drinks (food is a bit spicy, but within reason), more leg room than expected.
At first they refused to let me in on the plane, because they misread the instructions from Dubai and thought I couldn't even be at the airport. I can't go into Dubai, but I can be at the terminal. To their credit, they realized their mistake just in time and I was able to make the flight, albeit barely, so no harm done.
Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English.
1st time on Srilankan, it was good. Would fly again
ground staff was unable to provide information about the delay
the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting.
only two toilets, long queue
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