Temukan tiket murah dari Asia Tenggara ke Guam

Pro: "Crew service is excellent!"
Kontra: "The seat is really cramp and tight!"

Pro: "crewe were excellent"
Kontra: "nothing !"

Pro: "Comfort as usual"
Kontra: "No idea"

Pro: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Kontra: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pro: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pro: "Overall the flight met expectations for service, comfort and food."
Kontra: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pro: "ANA is always efficient and polite."
Kontra: "Just drinks no snacks on this flight"

Kontra: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pro: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pro: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Kontra: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pro: "Excellent legroom. Very polite staff."
Kontra: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pro: "Food"
Kontra: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pro: "Very efficient, friendly and helpful staff"
Kontra: "Food was gross."

Pro: "Very efficient"
Kontra: "Food was not good"

Kontra: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pro: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Kontra: "In flight meal could be improved"

Pro: "Food and Sitting Space"
Kontra: "Nothing"

Pro: "Food"
Kontra: "Sitting space"

Pro: "Shortest duration"

Pro: "I like the nice and warm service from the crew"
Kontra: "Food can be more variable but overall its oke"

Pro: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Kontra: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Pro: "Seat was good and slept like a baby"
Kontra: "Nothing really, slept the whole way"

Pro: "Flight spot on time."
Kontra: "Can't think of a better thing"

Pro: "Crew was professional and charming"
Kontra: "Nothing really, one of the best short haul flights in the world"

Pro: "Free alcohol on international flights is always a plus."
Kontra: "The movie selection was not as expansive as I've seen previously."

Kontra: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"

Pro: "Very comfortable"

Pro: "High quality fit out, amazing flight crew, great food."
Kontra: "Movie selection could be greater."

Pro: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."

Pro: "One of the best inflight meals. They serve snacks on top of main meal."
Kontra: "The shuttle bus to the plane was crowded. Limited movie options."

Pro: "Seat"
Kontra: "Food was a bit salty. Bread was so cold."

Kontra: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Pro: "crew was very polite and everything was smooth."

Pro: "The crew"
Kontra: "No food available only drinks"

Pro: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"

Pro: "As expected from the Japanese, super polite snd patient."
Kontra: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."

Kontra: "There was no information about connecting flights before landing."

Kontra: "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."

Kontra: "Vegetarian Meal was poor."

Kontra: "movie choices were poor and picture quality bad.."

Kontra: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."

Kontra: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Kontra: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Pro: "The crew was extra friendly. The seat was spacious. Good leg room."
Kontra: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Pro: "you ripped me off"
Kontra: "you ripped me off"

Pro: "You ripped me off"
Kontra: "you ripped me off"

Pro: "Best in flight entertainment for any airline I've used"
Kontra: "More food options"

Pro: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"

Pro: "The crew was amazing, the seat was excellent"
Kontra: "Having the luggage checked in transit without going out to open it for inspection"

Pro: "Food and service were good, so was inflight entertainment"
Kontra: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pro: "Crew are very helpful."
Kontra: "Need reclining seats"

Pro: "Flight was on time. No stop over, because it is a direct flight."
Kontra: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pro: "Flight was on time."
Kontra: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."

Kontra: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Kontra: "Delayed for 2.5 hours."

Kontra: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pro: "Great crew"
Kontra: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"

Pro: "Truly friendly, service minded and happy cabin crew."
Kontra: "A bit messy for the boarding but partly as unruly passengers"

Pro: "onboard service was good"
Kontra: "17 hour delay"

Pro: "Nice seats in business, good food, nice crew."
Kontra: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pro: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Kontra: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pro: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Kontra: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Kontra: "The lounge is awful."

Pro: "Comfortable seats , clean modern aircraft ."
Kontra: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"

Pro: "Birding was great. Punctual flight."
Kontra: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."

Pro: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Kontra: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pro: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Kontra: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pro: "Again lovely food and crew. Same good seats as the A350 from LHR."
Kontra: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Kontra: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."

Pro: "No direct contact details to change flight"
Kontra: "Terrible customer service"

Pro: "Clean toilets."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."

Pro: "The crew were pleasant."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Kontra: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."

Kontra: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pro: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Kontra: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."

Pro: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Kontra: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."

Pro: "Staff attended well , flight on time, well organised"
Kontra: "N/A"

Pro: "Very happy the crew was good all in all a good flight and great value for money."

Pro: "I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -"
Kontra: "No complaints on this flight"

Pro: "The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers."
Kontra: "Limited access to water facilities."

Pro: "This time the seats were more comfortable"
Kontra: "Nothing"

Kontra: "Flight was delayed"

Pro: "nothing to really like. the crew and staff were very friendly"
Kontra: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"

Pro: "Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,"
Kontra: "Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats."

Pro: "The ipad loaded with movies and magazines"
Kontra: "The food needs improvement"

Pro: "Clean and new airplane. Good screen Nice staff good space between the seats"
Kontra: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"

Pro: "Getting off the flight."
Kontra: "More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines."

Pro: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Kontra: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."

Pro: "got lucky and no one sat next to me. Boarding was fast"
Kontra: "No Entertainment module, have to pay for Wifi"

Pro: "got lucky and no one sat next to me. Boarding was fast"
Kontra: "No Entertainment module, have to pay for Wifi"