Temukan tiket murah dari Casablanca ke Asia Tenggara

Pro: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Kontra: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Pro: "Train the stuff Better food"

Pro: "Everything"
Kontra: "Nothing"

Pro: "Perfect"

Kontra: "coffee is to strong and to many spicy foods"

Pro: "Everything normal as expected on an economy class nothing special."
Kontra: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pro: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Kontra: "On the A350, the seat doesn't recline much. It was quite uncomfortable."

Pro: "I got a very good seat."
Kontra: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Pro: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."

Pro: "Good Service.Efficient"
Kontra: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Pro: "The airplane and clean"
Kontra: "The seats destination between them very small"

Pro: "Everything"
Kontra: "Nothing"

Pro: "Good service/Crew food quality and choice good."
Kontra: "Need more choice of British TV Programmes rather than American"

Pro: "Ambiance"

Pro: "Same as earlier flight"
Kontra: "Nothing"

Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Kontra: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."

Pro: "Qatae Airways is second to non as always"

Pro: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Kontra: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Pro: "crew was lovely and plane was very new"
Kontra: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pro: "crew was excellent, very attentive"
Kontra: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"

Pro: "Food crew and entertainment were all good thanks"
Kontra: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Pro: "The staff are great, the food is good."
Kontra: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"

Kontra: "No food on board!! Staff says it got over when i have selected my food selection!!"

Pro: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"

Pro: "Good service but need to improve food quality and quantity."

Pro: "Short flight, seat pitch OK and food adequate. Good crew."
Kontra: "Bus boarding always chaotic"

Pro: "the flight was comfortable"

Kontra: "The trays of water could come around more frequently"

Pro: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Kontra: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

Pro: "-Cleanliness -on time arrival"
Kontra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Pro: "The was very hospitalty"
Kontra: "Every thing was amazing"

Kontra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"

Pro: "Could have done without the awful sexist ads they play on in flight entertainment."

Pro: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."

Kontra: "Norhing really"

Pro: "Cabin crew friendly and efficient, great service"

Pro: "everything went perfect , tank you KAYAK"

Pro: "Good service, plenty of entertainment options, modern aircraft."

Pro: "Everything was good!"
Kontra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pro: "Much of your service is excellent!"
Kontra: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."

Pro: "Nt bad"
Kontra: "Attendants were skiving at the back"

Pro: "Very kind and helping crew.. professional and helpfull"
Kontra: "I dont have anything to complain about"

Pro: "Food came out 1 am melb time ,2 hours after departure ."

Pro: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Kontra: "Everything went smoothly, I had no bad experience with this flight.."

Pro: "it makes my trip wonderful. Thanks quatar airlines and kayak"

Kontra: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."

Pro: "everything was great. huge seats, large legroom."

Kontra: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pro: "Na"
Kontra: "Na"

Kontra: "Vegetarian food. 30% of people are vegetarian"

Pro: "Sluruh awak kabinnya sangat ramah, tempat duduknya lega dan nyaman"
Kontra: "Wifi nya harus ditingkatkan dg pelayanan lebih baik lagi"

Pro: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Kontra: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Pro: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Kontra: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Pro: "Food and plane"
Kontra: "IST transit"

Pro: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Pro: "Food and service in business class were splendid."
Kontra: "Absolutely nothing!"

Pro: "Great good entertainment n crew provided warm and courteous service"
Kontra: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Pro: "Good food, new movies and good leg space"
Kontra: "Flight was delayed by an hour, luckily managed to make my connecting flight"

Pro: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Pro: "Food and service in business class were exceptional."
Kontra: "Lie-flat seats hard as plank boards!"

Kontra: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Pro: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Kontra: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Pro: "Big plane, friendly staff, good food."
Kontra: "Sometime, it gets a bit too cold."

Pro: "Crew and flight itself was great."
Kontra: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."

Pro: "Professional nice food"

Pro: "Crew was very kind"
Kontra: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"

Pro: "Entertainment options good"

Pro: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Kontra: "A little pricey."

Kontra: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

Pro: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Kontra: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Pro: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Kontra: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Pro: "Inflight service was good."
Kontra: "Seat was a little uncomfy"

Kontra: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Kontra: "The worst airline I have ever flown with, worst disruption management"

Pro: "Well looked after from start to finish!"
Kontra: "Nothing!"

Pro: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Kontra: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Kontra: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Pro: "Food"
Kontra: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Pro: "Overall it was ok. I enjoyed the leg space."
Kontra: "I suppose it's just a matter of different manners"

Pro: "Facilities are really nice"
Kontra: "I only got one boarding pass at the check in."

Pro: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Kontra: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pro: "Large screens, reusable dishes + silverware"
Kontra: "Plane was old, felt more squished and the seats did not decline. Also very note."

Pro: "Food was great."
Kontra: "Long waits, poor communication, either too warm or too cold"

Pro: "I liked the overall plane journey."
Kontra: "Flight was delayed which caused us to miss our connection flight."

Pro: "Everything was well taken care of."
Kontra: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Pro: "Comfortable and uneventful flight - just the way it should be!"

Pro: "loads of room, great entertainment system, nice crew and the food was very good too."

Pro: "nothing really special"
Kontra: "Food is very Poor Seats are cramped and uncomfortable"

Pro: "Extras provided - eye mark, socks etc"
Kontra: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"

Kontra: "The 2 flights were delayed, I went to my work late Both bags were broken"

Kontra: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."

Pro: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Kontra: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"

Pro: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Kontra: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."

Pro: "Gold thing is that the flights are always on time."
Kontra: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Pro: "Add good airline to Atlanta to eu"

Kontra: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"

Pro: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Kontra: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."

Pro: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."

Pro: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Kontra: "Flight was delayed, had to run to my next connection flight."

Pro: "very nice crew"
Kontra: "my bagfage was lost"

Pro: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Kontra: "Travelled business class and was ace experience"

Pro: "Friendly crew, upgraded seat was worthwhile"
Kontra: "More snacks in between meals,"

Pro: "Pleasant flight"
Kontra: "We were delayed & missed our connection"

Kontra: "Late departure. Rush to connect."

Pro: "Entertainment was amazing"
Kontra: "Seats a bit hard"

Pro: "The entertainment was amazing"
Kontra: "The seats were a bit hard"

Kontra: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pro: "Awful"
Kontra: "Everything"

Kontra: "We had 4 hour delay causing a stop over at 3am. So yeah"

Kontra: "Long haul flight made pleasant by KLM"

Pro: "Crew were great, food, entertainment, seat and everything else was great as well."

Kontra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Kontra: "Inflight was better than I expected. But needs upgrading air crafts."

Pro: "They considered my reguest of vegiterian food."
Kontra: "I have no complaints."

Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Kontra: "There were several flight delays and gates were changes a few times."

Kontra: "My suitcase didn't come with the airline."

Kontra: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pro: "Very pleasant, professional crew"
Kontra: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Pro: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Kontra: "Not happy to pay extra money for my case"

Pro: "Shirt flight but well catered, boarding was efficient and quick."
Kontra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pro: "Good flight, very attentive crew."

Pro: "Interior of the plane was clean. Smooth landing."
Kontra: "Pilot did not avoid turbulence"

Pro: "Norhing"
Kontra: "They have mabaged to lost my luggage"

Pro: "We got a meal for a 1h flight only"
Kontra: "No entertainment but normal for this type of flight"

Pro: "Overall everything was ok."
Kontra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Pro: "Delayed flight but staff apologized as for safety reasons."
Kontra: "Very late arrival"

Pro: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Kontra: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Kontra: "Bit cramped for space"

Pro: "Consistently high standards"
Kontra: "Nothing"

Pro: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Kontra: "The amount of extras you have to click no to while checking in online."

Pro: "In flight food was enjoyable"

Pro: "Everything. A truly faultless experience!"
Kontra: "Nothing"

Kontra: "Dutch sub titels would be nice."

Pro: "Good efficient flight crew friendly and helpful"

Kontra: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pro: "quick and relaxed"

Pro: "Easy Boarding"

Pro: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Kontra: "Not much to comment on here."

Kontra: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pro: "good service"

Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Kontra: "Nothing"

Pro: "Very little if any."
Kontra: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pro: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Kontra: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pro: "Timing & efficiency. Good food though only a sandwich."
Kontra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pro: "No chargers or tv on planes"
Kontra: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Kontra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Pro: "The seat were nice & the staff more helpful than before"
Kontra: "Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all"

Pro: "crew was decent"
Kontra: "everything"

Pro: "Overall satisfied."

Pro: "The cabin crew were excellent"
Kontra: "Smaller que in Abu Dhabi at security"

Pro: "Good crew Seats good"
Kontra: "Earphones plug difficult to fit Toilet cleanliness not adequate on occasion"

Pro: "Got me from a to be"
Kontra: "Just don't use Etihad"

Pro: "It got me from a to b"
Kontra: "I'm just not going to go with Etihad in the future."

Pro: "Food and crew"
Kontra: "Entertainment, comfort"

Kontra: "The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply."

Pro: "I had a really good asigned seat"
Kontra: "Still no Harry Potter films"

Pro: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Kontra: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."

Pro: "Comfort in the plane and hospitality from the crew"
Kontra: "Food served during dinner"

Kontra: "Boarded by bus"

Pro: "Staff were nice"
Kontra: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."

Kontra: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"

Pro: "Same food offered on both trips was a bit disappointing"

Pro: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Kontra: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."

Pro: "Aircraft, crew, comfort, ground staff."
Kontra: "Food and entertainment are average. Movies are old."

Pro: "The staff were great and very nice and helpful. It was very quiet in business class and we enjoyed that as economy was really crowded. The business class lounge was nice but needs a quiet area where people who have long layovers (like us) can lay down and have a darkened room for a bit of rest."
Kontra: "The seat I was in was very hard and definitely needs more padding. My but was killing me during the flight but the cabin crew helped me by gin I got me 2blankets to fold up and sit on. The pillows are way too big and hard. I recommend paring them down the size they currently are. I was in seat 7-E. The business class bus was last to come so we waited for a long time to get to the plane. Most of economy was boarded before us. But not really a big problem as we did get on the plane with no problem."

Pro: "SERVICE WAS PERFECT"
Kontra: "FOOD WASN'T GOOD"

Pro: "the nice crew- the relative speed of boardinf"
Kontra: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."

Pro: "The movies were okay."
Kontra: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."

Pro: "Everything"
Kontra: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."

Pro: "In flight entertainment"
Kontra: "Air con too cold"

Pro: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Kontra: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."

Kontra: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"

Pro: "As above"

Pro: "Only inflight entertainment"
Kontra: "No one told me or suggested me of asking for accomodation as I had stopover for over 15 hours. Staff made an excuse and blamed ticketing agent. Even Kayak.com did not suggest this. Had to spend couple of hundred dollar for accomodation . Not happy at all. First time experience with flight and booking agent is very unsatisfied. Thank you though"

Pro: "Great service, good economy food also, lots of wine. The entertainment package was really good."
Kontra: "-"

Kontra: "only one meal served on flight Manchester to Dubai, had to ask many times to get drinks."

Pro: "Getting home"
Kontra: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."

Pro: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Kontra: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"

Kontra: "See above"

Pro: "Airplane was comfortable and entertainment system very good"
Kontra: "I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer."

Pro: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Kontra: "Can't fault it!!"

Kontra: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."

Kontra: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."

Pro: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Kontra: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."

Pro: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Kontra: "Old seats, massage function not great, poor storage solutions and small toilets."

Kontra: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"

Pro: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Kontra: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"

Pro: "The crew was helpful and the seats were comfortable"
Kontra: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."

Pro: "I was upgraded to business class, which was nice."
Kontra: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."

Pro: "That we arrived safely"
Kontra: "The seat in the exit aisle was too upright and very uncomfortable. After paying for the exit row seat I expected a more comfortable chair. We were stuck in Abu Dhabi for nearly 2 hours on the runway waiting for take off even though all passengers boarded early."

Pro: "Service very good"
Kontra: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."

Pro: "Very old and not up to date . Not enough choice ."
Kontra: "Wider choice more current content especially movies ."

Pro: "The entertainment"
Kontra: "Cabin crew not really sincere and work with heart"

Pro: "Staff was accommodating and friendly."
Kontra: "Aircraft condition, smelly."

Pro: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Kontra: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."

Pro: "Seating was comfortable in the exit rows"
Kontra: "The size of the plane results in long delays to use the facilities due to the number of people on board"

Kontra: "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

Kontra: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Pro: "Flight was smooth"

Kontra: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Kontra: "Better pillows...as simple as that"

Pro: "Seamless boarding, departed and arrived on time."
Kontra: "Very surly and unhappy looking crew"

Pro: "Crew were friendly and helpful."
Kontra: "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Pro: "Peu de place pour les jambes Équipage très sympa"
Kontra: "Plus de place pour les jambes mais vol rapide donc Ok"

Pro: "Very new and clean plane."
Kontra: "Nothing it was all good."

Pro: "On time and complimentary drink"

Pro: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Kontra: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Pro: "Pleasant normal flight."
Kontra: "In-flight announcement was very very quick and hard to understand."

Pro: "Comfortable seats"
Kontra: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

Pro: "Comfortable seats"
Kontra: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

Pro: "Nice new plane (Embraer), row 4 had long seat pitch"
Kontra: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Kontra: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Kontra: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Kontra: "Change of gate at BCN with no notification"

Kontra: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Kontra: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Pro: "nothing special"

Pro: "I liked very muche the flights time table."
Kontra: "I have nothing to add hear."

Pro: "Nothings"

Pro: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Kontra: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Pro: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Kontra: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Pro: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Kontra: "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Pro: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Kontra: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Pro: "Nothimg"
Kontra: "My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg ."

Pro: "Nothing"
Kontra: "Seats too cramped and close to facing seats."

Pro: "Operazioni di imbarco veloci ed ordinate"
Kontra: "Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia."

Pro: "Nothing"
Kontra: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Pro: "Crew was ok.."
Kontra: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Kontra: "See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action."

Kontra: "We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again. When we asked why, we were told this happens all the time. It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week."

Kontra: "I.m 6'2 and it was impossibly uncomfortable"

Kontra: "delay without clear indication"

Pro: "Crew was good."
Kontra: "No food served. No coffee. Just coca cola and water."

Pro: "Nothing"
Kontra: "Late! connections no good! no information about flight changes!"

Pro: "In Business, staff excellent and hot food okay."
Kontra: "Connection time in Milan airport. 45 minutes from landing to departing. Only 10 minutes from landing to be at departing gate!"

Pro: "80 euro return from MLA to Rome, including bags. A snack & drink provided. Beat ryanair hands down!"

Kontra: "There was some issue with checking in, there was a massive line and over an hour wait just for less than an hour flight.. there was zero communications as to what was happening and there were no staff attending priority queues"

Kontra: "No in-flight entertainment (not even radio). Seat headrests not adjustable, so bad luck if you are tall. Food was the smallest pastry I think I've ever seen. Tray table was dirty when I folded it down."

Kontra: "worst food"

Pro: "Good seats with lots of room. Smooth enough flight."
Kontra: "Hate at Rome 20 min walk and mini rail ride but not informed before hand so rush at the end. Impossible to amend seats to get kids and adults together. In flight crew sorted in the end. Boarding staff bit rude - inflight staff were ok though."