Good was great.
Flight was late approx 1 hour. Seems like a regular occurrence which is not good
the staff were pleasant
the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room
Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.
Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things
Crew were awesome. Could not do enough for you. Very personable too!
Security at Adelaide very slow and under resourced.
Losing my luggage
breakfast was terrible
Crew was nice
Aircond isn’t working at seat 60 onwards. Warm. Sweaty.
Staff managed to change seating due to height. Very accommodating.
Entertainment console dated. Sound very crackly. Video images not sharp.
All went great
I liked all - end to end excellent service
Very friendly crew & modern aircraft
My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck.
I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well
The journey was smooth, the seat was comfortable enough. Food was decent.
I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself.
Managed to get a seat in a good spot which more legs soace
Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian
Flight departure time was wrong in Kayak and flight stood at Xi'an airport for 40 mins + arrived at the satellite terminal in HK which meant a bus. Long wait for bags too
We departed on time, and boarding after we returned back to the airport the 2nd time was efficient.
The flight had to turn around halfway back - due to "mechanical issues". Arrived home 4 hours late. English language ability of the crew is appalling. They generally don't speak any other than what is in their crew manual...
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