Cheap flight. Delayed due to aircraft issue, I think. At least they were honest about it and apologized.
Again, as this is a budget airline, you really can't expect too Much from them. They get you from point a to point b, that's enough. You will have to sacrifice your own comfort.
Staff are impolite. Seats are poorly cleaned and the seat sleeves where keeps the inflight menu dropped off!
Safe smooth flight. No frills.
Seats are super cramped and recline doesn't do much.
It was all great. Paid extra for the quiet area. Worth it
No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!
Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats
Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all
The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...
Too hot - needed cooler air
No communication of baggage fees - desperate service
Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.
An apppology for a start and hopefully some compensation
Completely crowded, no socks, no eye masks, no ear plugs
Plane delayed due to weather conditions. This seemed unnecessary as when we did fly the weather was fine. Meant I missed a connection and was put up in a three star hotel for 24 hours. Also had delay and the previous flight. Unimpressed.
Flight attendants very kind
Only pillows and blankets , no eye masks , no socks, The choice of films
Really great service.
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