Leg space and good arm rest
No in flight entertainment (movies)
You can check-in luggage for free. Not like Airasia
Delays, of course.
No fuss, well organised.
Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost.
The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.
Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.
An apppology for a start and hopefully some compensation
Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers.
Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales.
No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good.
More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,
Late. As always.
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