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Pro: Ground staff was most helpful when I accidentally missed the flight!

Kontra: Quality of the food and entertainment on board were both appallingly poor!

Kontra: It's always delay...

Pro: I Liked that the plane was not full. They let you to checking 2 bags of 23kg but it would be easier if they let you check in 46 kg in total even if you have 3 bags.

Kontra: Service was ok but not snack were offered during the flight even paying. And the flight was nearly 14hours. Food not good for western pax. Crew didnt speak english. No toys for kids.

Pro: Flight was delayed, hardly any communication.

Kontra: You can barely understand what the staff say on public announcement system. They need to hire more professional staff, who have experience of running an airline service. Most staff appeared de-motivated.

Pro: Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair.

Kontra: We boarded late but the communication was good.

Kontra: I would like to have a vegetarion menu option

Pro: screen contents very good

Kontra: seat is smaller than other flight

Pro: Indian music in Audio section and Bollywood movies

Pro: The number of take offs equaled the number of landings :)

Pro: Nothing

Kontra: The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either

Pro: Nil

Kontra: My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

Kontra: My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

Pro: The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for.

Kontra: Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved.

Pro: Services verygood

Pro: Food was ok

Kontra: End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights

Pro: Services good

Pro: Seat where comfortable and thank needed more leg space

Kontra: Good was poor bcz going and back was same menu of choice of food.

Pro: Qatae Airways is second to non as always

Pro: Faultless as per usual QA flights

Pro: Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble.

Pro: Very friendly onboard personnel - I really had kind of homy feeling.

Kontra: Inflight was better than I expected. But needs upgrading air crafts.

Pro: Nice aircraft

Kontra: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pro: Good flight, arriving well on time.

Kontra: It's always delay...

Pro: It was cheap but I would not do it again

Kontra: I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle

Pro: Overall I would avoid China eastern in future. Th food was terrible.

Pro: I have travelled with china eastern from Tokyo to Fukuoka. My check in was aesy and travel was beautiful.I had not expected as this was my first journey,but the care was ultimate.We had no moption for Indian Breakfast but was taken care beautifully from Heart.Thank U,i wil not loose any oppurtunity to fly with China Eastern

Kontra: Some more options of meal might have been there or some fruits plates.desert should be optioned for other people .

Kontra: the flight was 30 minutes late, which caused me to miss my connection AMS-LDN, where my cousin was waiting to take me on to my Auntys Funeral at 10.30. MU head flight attendant said at first the flight was NOT late, even though we were scheduled to depart at 1245 we waited on tarmac until 1.15 and arrived AMS at 7.10 instead of 6.35.When I pointed out this lie she said "not our problem, speak to KLM lady on ground" ...I did ..and am now waiting for a flight at 13.20 TO A DIFFERENT AIRPORT IN LONDON, and 3 hrs AFTER my aunt's funeral.MU..the worst thing is I have them on my return flight to Japan.I am thinking if forfeiting that leg and booking with and airline that cares about their customers, instead of just taking your money.MU never again. Let them treat their own citizens with contempt.

Pro: Left on time.

Kontra: Food very unappetising. Poor movie selection

Pro: I was lucky enough to travel on the 777-300 new config business. Pyjamas to boot, never had those in biz class before. Hats off to China Eastern, exceeded my expectations and beat the competition. Gutted my flight is with Lufthansa from Shanghai to Frankfurt. Will definitely be looking to fly with them again. Can't comment on economy as didn't get chance to look around.

Pro: It was cheap but I would not do it again

Kontra: I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle

Pro: Good selection of movies

Kontra: The food were not fresh and ill prepared

Kontra: 1. The flight delay. 2. Horrible food. 3. In-flight entertainment set wasn't working. When we told the stewardess about it, it wasn't addressed till the flight was about to land. Which was by then, rather useless. They gave a a complimentary bottle of wine though.

Pro: Flights were on time and able to have 2 checking baggage

Kontra: Their english is so bad that you have a lot of difficulties to understand them.

Pro: I liked that the flight was short, once it finally took off.

Kontra: The plane was extremely late, and we had to sit on the plane for hours on the ground before take off. This caused me to miss a subsequent flight.

Kontra: My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

Pro: The number of take offs equaled the number of landings :)

Kontra: Late taking off. Sat 30 minutes at Beijing airport waiting to park, then waited 15 minutes for a bus transfer to the terminal build. Only one bus so deplaned at the speed of the slowest passenger. 10 min bus journey to the terminal building. Missed my flight to the UK. I recommend you use an airline that pays for an air bridge and can coordinate the ground staff to be ready for the planes arrival!

Pro: Nil

Kontra: My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

Kontra: It's always delay...

Pro: clean cabin, nice service, smooth connection

Kontra: some of the crew didn't understand English very well, not much movie choice on board

Pro: I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again.

Pro: Managed to get a seat in a good spot which more legs soace

Kontra: Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian

Kontra: Late taking off. Sat 30 minutes at Beijing airport waiting to park, then waited 15 minutes for a bus transfer to the terminal build. Only one bus so deplaned at the speed of the slowest passenger. 10 min bus journey to the terminal building. Missed my flight to the UK. I recommend you use an airline that pays for an air bridge and can coordinate the ground staff to be ready for the planes arrival!

Kontra: My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

Pro: The number of take offs equaled the number of landings :)

Pro: Nothing

Kontra: The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either

Kontra: My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

Pro: Nothing

Kontra: The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either

Kontra: Late taking off. Sat 30 minutes at Beijing airport waiting to park, then waited 15 minutes for a bus transfer to the terminal build. Only one bus so deplaned at the speed of the slowest passenger. 10 min bus journey to the terminal building. Missed my flight to the UK. I recommend you use an airline that pays for an air bridge and can coordinate the ground staff to be ready for the planes arrival!

Pro: The number of take offs equaled the number of landings :)

Pro: Overall service is fine. The crew handles the passenger well and good service was provided.

Kontra: The food was quite average. The entertainment system has limited movie choices and the screen was rather small compared to modern airlines nowadays.

Pro: Extremely attentive cabin crew.

Kontra: had an extensive entertainment selection, unfortunately the old, low resolution tv screens made it difficult to watch the films/tv.

Pro: Everything

Kontra: The English of the crew wasn't fantastic

Pro: Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent....

Kontra: The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job.

Pro: At least they had personal entertainment screens in economy this time, and the flight was on time

Kontra: Rude crew that was hardly paying attention to Indian passengers

Pro: Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

Kontra: There was only one meal, not very special.

Pro: My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck.

Kontra: I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well

Pro: Friendly staff

Kontra: Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines.