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Pro: "I got a very good seat."
Kontra: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Pro: "The attendants were great."
Kontra: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pro: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."

Pro: "Flight was on time, touch down smooth"
Kontra: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"

Pro: "Good Service.Efficient"
Kontra: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Pro: "The airplane and clean"
Kontra: "The seats destination between them very small"

Pro: "Everything ,good service ,friendly crew affordable rates"
Kontra: "Nothing"

Kontra: "Unable to reserve any seats so ended up with the family split all over the plane"

Pro: "The entertainment was reasonable, I enjoyed the festive choices."
Kontra: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pro: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Kontra: "Short transit time"

Pro: "The crew were fab"

Pro: "the staff were friendly and accomplished good travel nothing was too much for them."
Kontra: "nil"

Pro: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Kontra: "Can't find any fault...Sorry!"

Pro: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"

Pro: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Kontra: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pro: "legroom"
Kontra: "being in the middle of three"

Pro: "Crew were very helpful and courteous"

Pro: "Overall a good service with good food."
Kontra: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."

Pro: "crew was excellent, very attentive"
Kontra: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"

Pro: "Food crew and entertainment were all good thanks"
Kontra: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Pro: "All good thank you + food and crew and entertainment"
Kontra: "All good thanks"

Pro: "Just that the food is quite small but the variety is OK."

Pro: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."

Pro: "quick"
Kontra: "nothing"

Pro: "comfortable"
Kontra: "nothing"

Pro: "Never spending too long waiting for anything."
Kontra: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."

Pro: "Cabin crews were politie"
Kontra: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Pro: "Good leg room. Food was best airline food I've ever had....... By far"
Kontra: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"

Pro: "Good service, clean aircraft, friendly crew"
Kontra: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."

Kontra: "- Leg Space is challenge"

Pro: "Overall services"
Kontra: "Checking in was very lengthy and boring. More check in counters could ease the situation."

Pro: "Good service but need to improve food quality and quantity."

Pro: "Food, seat OK, crew excellent"
Kontra: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."

Pro: "Short flight, seat pitch OK and food adequate. Good crew."
Kontra: "Bus boarding always chaotic"

Pro: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Kontra: "More veriaty on music would be good"

Kontra: "Not one of their newest planes."

Pro: "Crew helped with my bags."
Kontra: "Lack of film choice"

Pro: "the flight was comfortable"

Kontra: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Pro: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Kontra: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pro: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Kontra: "The Oryx system lackedmin recent movies ....that's the only complaint"

Pro: "The was very hospitalty"
Kontra: "Every thing was amazing"

Pro: "Comfortable seat and good service"
Kontra: "None"

Pro: "Good service, plenty of entertainment options, modern aircraft."

Pro: "It was a long flight from US but was comfortable. Staff was courteous."

Pro: "The inflight entertainment didnt work at all. Food choice was pathetic."
Kontra: "Food and inflight entertainment"

Pro: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Kontra: "Boarding a bit haphazard"

Pro: "Good"
Kontra: "Okay"

Pro: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Kontra: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."

Kontra: "Love it"

Pro: "nothing"
Kontra: "3 hours delay for a flight of 1 h 45 min"

Pro: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Kontra: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"

Kontra: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Pro: "seat very comfortable"
Kontra: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"

Pro: "Seats were ok on par with other airlines. Food served was good."
Kontra: "More leg space."

Pro: "They serve Baileys. I had a treble and then slept for 8 hours."
Kontra: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"

Kontra: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"

Pro: "new seating arrangement is nice"

Pro: "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
Kontra: "Seats too narrow in Economy."

Pro: "very friendly staff"
Kontra: "seats could be more comfortable for long flights, better food choice"

Pro: "On time, safe, standard service"

Pro: "Food was good, service quick and efficient"
Kontra: "Inconsiderate people in front reclining seats. Meant already cramped conditions in economy were made worse!"

Kontra: "I didn’t have a pillow."

Pro: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Kontra: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."

Pro: "Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea."

Kontra: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."

Pro: "Inflight entertainment was excellent! Staff were very attentive."
Kontra: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"

Pro: "Little more leg room!"

Pro: "All went to schedule and flight attendants very good"

Pro: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"

Pro: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."

Pro: "Always consistently good.."
Kontra: "N/A"

Kontra: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."

Pro: "Just great all round"

Kontra: "3h delay on the way in 1h delay on the way back"

Kontra: "Flight delay."

Pro: "The crew were very polite, efficient and attentive."
Kontra: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."

Pro: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Kontra: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Pro: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."

Pro: "There is actually meal between hkg and TPE. This is new."
Kontra: "The cabin is just too warm."

Pro: "Good food and service."
Kontra: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."

Pro: "On time"

Pro: "Service was great."
Kontra: "Another passenger request me move to a window seat from a front row with leg room seat and it was hard for a big guy to go to and from washroom. Plane was hot and sweat throughout the flight making it very uncomfortable. Ran out of food choices for breakfast really fast."

Pro: "Unfortunately nothing positive to write"
Kontra: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"

Pro: "Friendly staff"
Kontra: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"

Pro: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"

Kontra: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."

Kontra: "Same reason provided for Sydney to Hong Kong flight"

Pro: "The plane actually arrived an hour earlier than expected."

Kontra: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."

Pro: "Delayed"

Kontra: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."

Kontra: "The food was simple and not enough for Cathay Pacific standard"

Pro: "Very good service from the flight attendants. They are very polite and friendly."
Kontra: "The food was not delicious."

Pro: "Cabin crew always smiling and helping out"

Pro: "Love the icecream you provide."
Kontra: "the food is no so good."

Kontra: "Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour."

Pro: "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."

Pro: "Sluruh awak kabinnya sangat ramah, tempat duduknya lega dan nyaman"
Kontra: "Wifi nya harus ditingkatkan dg pelayanan lebih baik lagi"

Pro: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Kontra: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Pro: "Great crew, confortable seats, free complimentary internet service"
Kontra: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

Pro: "Everything went well"

Pro: "check in..Gatwick S."
Kontra: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Pro: "As above"

Pro: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

Kontra: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Pro: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Kontra: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Pro: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Kontra: "Cc"

Pro: "All."
Kontra: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Pro: "Food as per.always was.great and choice of entertainment also good."
Kontra: "Bording was delayed because of inbound flight delays."

Pro: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Kontra: "The head phones are terrible."

Pro: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Kontra: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Kontra: "Trip delay"

Pro: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Kontra: "A little pricey."

Pro: "Largely pain free experience"

Pro: "The staff were very welcoming and the seats were very comfortable"
Kontra: "Flight was a little delayed"

Pro: "Comfortable seats, good food"
Kontra: "Nothing"

Pro: "Comfortable flight, on time and good service"

Pro: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Kontra: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."

Pro: "Well looked after from start to finish!"
Kontra: "Nothing!"

Pro: "Food"
Kontra: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pro: "Everything"
Kontra: "Would highly recommend"

Pro: "Overall it was ok. I enjoyed the leg space."
Kontra: "I suppose it's just a matter of different manners"

Pro: "kayak was poop for help for me."
Kontra: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"

Pro: "Facilities are really nice"
Kontra: "I only got one boarding pass at the check in."

Pro: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Kontra: "The leg room was a bit limited on long flight."

Pro: "Everything was fine on this flight."
Kontra: "Everything was fine on this flight."

Pro: "Everything was well taken care of."
Kontra: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Pro: "Comfortable and uneventful flight - just the way it should be!"

Pro: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."

Kontra: "Not enough movie varities."

Kontra: "They didn't have my special meal"

Pro: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Kontra: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."

Kontra: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

Pro: "Food okay"
Kontra: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Pro: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Kontra: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

Pro: "Excellent customer service, crew always helpful and glad to please."
Kontra: "Atatürk airport link too confusing and decreased my flight experience"

Pro: "Very friendly and willing crew."
Kontra: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Kontra: "They lost one of our bags."

Pro: "Comfort"
Kontra: "They lost one of our bags."

Pro: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Kontra: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"

Pro: "Efficiency and customer service"
Kontra: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"

Pro: "Food, entertainment system"
Kontra: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Pro: "Entertainment System, Food"
Kontra: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"

Pro: "Boarding was orderly"
Kontra: "No entertainment"

Pro: "Avoiding my to go Israel Delta monopoly is fading"
Kontra: "Nothing"

Pro: "landing in jeddah was very bad in caressive manner... but all other things were good"

Pro: "The plane was on time ,all good"
Kontra: "A little more leg room... but all in all. Not to bad"

Kontra: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Pro: "The crew was extra friendly. The seat was spacious. Good leg room."
Kontra: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Pro: "you ripped me off"
Kontra: "you ripped me off"

Pro: "You ripped me off"
Kontra: "you ripped me off"

Pro: "Best in flight entertainment for any airline I've used"
Kontra: "More food options"

Pro: "The crew was amazing, the seat was excellent"
Kontra: "Having the luggage checked in transit without going out to open it for inspection"

Pro: "Food and service were good, so was inflight entertainment"
Kontra: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pro: "Crew are very helpful."
Kontra: "Need reclining seats"

Pro: "Flight was on time. No stop over, because it is a direct flight."
Kontra: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pro: "Flight was on time."
Kontra: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."

Kontra: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Kontra: "Delayed for 2.5 hours."

Kontra: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pro: "Great crew"
Kontra: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"

Pro: "Truly friendly, service minded and happy cabin crew."
Kontra: "A bit messy for the boarding but partly as unruly passengers"

Pro: "onboard service was good"
Kontra: "17 hour delay"

Pro: "Nice seats in business, good food, nice crew."
Kontra: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pro: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Kontra: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pro: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Kontra: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Pro: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Kontra: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"

Kontra: "The lounge is awful."

Pro: "Comfortable seats , clean modern aircraft ."
Kontra: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"

Pro: "Birding was great. Punctual flight."
Kontra: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."

Pro: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Kontra: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pro: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Kontra: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pro: "Again lovely food and crew. Same good seats as the A350 from LHR."
Kontra: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Kontra: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."

Pro: "No direct contact details to change flight"
Kontra: "Terrible customer service"

Pro: "Clean toilets."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."

Pro: "The crew were pleasant."
Kontra: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Kontra: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."

Kontra: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pro: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Kontra: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."

Pro: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Kontra: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."

Pro: "Staff attended well , flight on time, well organised"
Kontra: "N/A"

Pro: "Very happy the crew was good all in all a good flight and great value for money."

Pro: "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
Kontra: "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."

Pro: "I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -"
Kontra: "No complaints on this flight"

Pro: "The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers."
Kontra: "Limited access to water facilities."

Pro: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Kontra: "In flight entertainment is through an iPad device which is not fully charged."

Kontra: "I had to pay again for the ticket even when I did my confirmation with time."

Pro: "This time the seats were more comfortable"
Kontra: "Nothing"

Kontra: "Flight was delayed"

Pro: "nothing to really like. the crew and staff were very friendly"
Kontra: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"

Pro: "Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,"
Kontra: "Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats."

Pro: "Clean and new airplane. Good screen Nice staff good space between the seats"
Kontra: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"

Pro: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Kontra: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."

Pro: "got lucky and no one sat next to me. Boarding was fast"
Kontra: "No Entertainment module, have to pay for Wifi"

Pro: "got lucky and no one sat next to me. Boarding was fast"
Kontra: "No Entertainment module, have to pay for Wifi"

Pro: "Boarding was fast, aircraft clean"
Kontra: "Crew wasn't just unfriendly, they were really rude!"

Pro: "Air asia always ok"

Kontra: "Good"

Pro: "Clean and crew"
Kontra: "2.5 hour delay. Not worth it."

Kontra: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"

Kontra: "Flight delayed 4 times until 4 hours from the original flight time."

Kontra: "plane was late and queues at Bali airport beyond belief"

Pro: "Delayed 1 hour"

Pro: "Check-in and boarding very easy"
Kontra: "All ok"

Pro: "Crews are quite friendly"
Kontra: "Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia."

Pro: "Cheap"
Kontra: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."

Kontra: "Getting home"

Pro: "Friendly staffs - both on the Fllight as well as the Ground Staffs."
Kontra: "I cannot think of any"

Pro: "Service Crew"
Kontra: "The automated baggage system"

Pro: "The price is competitive"
Kontra: "The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|"

Pro: "Almost everything except for the seats.."
Kontra: "The seats.. too small.."

Kontra: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."

Pro: "Cabin crew was nice and polite."
Kontra: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"

Pro: "The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage."
Kontra: "Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped."

Pro: "On schedule, even a bit earlier on arrival. Good, polite crew."
Kontra: "So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg."

Kontra: "2 hours late"

Kontra: "Baggage collection at DPS was way too long."

Pro: "Crew manager sang us some songs as we descended to Perth"
Kontra: "Seat space for legs a little cramped for taller folks."