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|Rute Populer||Bandara Oslo ke Trondheim Vaernes|
|Bandara Populer||Bandara Oslo|
Kontra: It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding.
Pro: Made it
Kontra: Nothing in particular
Kontra: Last minute change of boarding gate led to a dash across the airport!
Pro: Fast and efficient!
Kontra: Third delayed flight in a row within the week. Seems to be considered acceptable business practice.
Kontra: Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost.
Pro: Excellent and professional crew members
Kontra: Nothing, the flight was smooth, most enjoyable
Pro: Professional and courteous crew
Kontra: Nothing, was a pleasant flight
Kontra: The food offering
Pro: The crew was amazing but delays upto 2 hrs
Kontra: Nothing as not in control
Kontra: Everything was excellent
Pro: Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful.
Kontra: Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped.
Pro: Everything was pleasant as expected except for one thing, mentioned below.
Kontra: 45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know.
Pro: Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight).
Kontra: Super critical, the plugs are really difficult to use.
Pro: It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful.
Pro: Good service from flight deck and cabin crew. Clean and comfortable
Kontra: Take-off was nearly an hour late. No complimentary food and coffee was instant and very average.
Pro: Excellent short flight
Kontra: Did not eat
Pro: Overall, an incredible experience!!!
Kontra: The food was excellent
It was ok
Pro: Good crew
Kontra: Premium economy wasn’t as good as others
Pro: Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered.
Kontra: One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights.
Pro: Nice staff, comfortable seats with good room, complimentary beverages with refills offered.
Kontra: Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight.
Pro: Timing is good
Kontra: To craody
on time no frills
Pro: on time
Kontra: food selection
Last minute flight to Amsterdam
Pro: I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected.
Kontra: No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it.
Pro: Nice aircraft (A321) and informative ground staff.
Kontra: The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest.
Pro: Prompt boarding, early departure and early arrival.
Kontra: The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!
Pro: boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot
Pro: Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later.
Kontra: More selection of food, more variety of sandwiches and bread used.
Pro: on time
comfortable flights with free coffee
Kontra: charging for bags
Pro: on time
comfortable flights with free coffee
Kontra: charging for bags
Departure was half an hour late
Pro: Price and destination was convenient
Kontra: They said coffee and tea was complimentary but they didn't serve a number of people for some reason
Pro: Easy boarding. Friendly staff
Pro: The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service.
Pro: Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend.
Packed flight should mean limiting luggage
Pro: On time, easy boarding
Kontra: The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers
Pro: Pleasant crew
Kontra: Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right.
Professional, comfortable and enjoyable flight!
Pro: Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you
Pro: Great flight, on time great crew.
Kontra: No food, no entertainment
Kontra: No food, no entertainment
Pro: check in person helped get me a window seat with a view
Kontra: No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes.
Excellent service and new plane
Pro: I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful.
All okay with SAS
Pro: All good with SAS. Not good with me. I forgot to ask for a window seat.
Kontra: I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway.
Pro: I mean, it was how a flight should be, painless.
Airline trying to be low cost and full service - not really working
Pro: Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost.
Kontra: Boarding very slow. Staff a bit inattentive
Wasn't a good experience
Pro: Nothing to be honest
Kontra: Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help.
Pro: I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag.
I am very upset with this. Solution I will NEVER book through Kayak or priceline again...
Zero leg room
Pro: Friendly crew
Kontra: Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!
Pro: The leg room. The great service and attitude.
Kontra: The food... needs to be improved, even if it means charging a fee.
poor boarding procedure and late departure and too
Kontra: SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection
Kontra: my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection
Pro: Did not use their services much but the stewards seemed nice.
Kontra: Flight was delayed, no entertainment, not many food options for people with certain dietary requirements.
Pro: It was quick. Can't rate food or entertainment as I didn't use
Kontra: Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight
Pro: Everything was great, food, blanket & pillow, movies, friendly service.
Kontra: The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning.
Kontra: Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!
Crew went about there responsibilities like it was
Kontra: Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic
Poor service and does not match international stan
Kontra: Crew service is very poor
Even after checking first, I was still hit with ba
Kontra: I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in.
Kontra: Delay for 2 hours, without anny compesation