Temukan Tiket Murah ke Tamuning (GUM)

Pro: Crew service

Kontra: No announcement for boarding and flight delayed.

Pro: Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection

Kontra: Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small.

Pro: Clean and new airplane. Good screen Nice staff good space between the seats

Kontra: Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

Pro: That the plane took off on time and landed ahead of schedule - not like the trip down to Sydney

Kontra: The entertainment system is non existent and is something that needs to be addressed. The food was a bit better than what was served on the trip down to Sydney but also needs to improve.

Pro: Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection

Kontra: Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small.

Pro: onboard service was good

Kontra: 17 hour delay

Pro: The ipad loaded with movies and magazines

Kontra: The food needs improvement

Pro: Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight.

Pro: got lucky and no one sat next to me. Boarding was fast

Kontra: No Entertainment module, have to pay for Wifi

Pro: Clean and new airplane. Good screen Nice staff good space between the seats

Kontra: Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

Pro: On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv.

Kontra: Slightly limited entertainment . Mabuhay lounge at Manila's average.

Pro: I was updated ahead of time about the status of my flight.

Pro: nothing to really like. the crew and staff were very friendly

Kontra: kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw

Pro: Frienly service

Kontra: Small seatsi big man

Pro: Getting off the flight.

Kontra: More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines.

Pro: Clean and new airplane. Good screen Nice staff good space between the seats

Kontra: Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!