Temukan tiket murah dari Toulouse ke Surabaya

Pro: "Crew were excellent"
Kontra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pro: "Usual faultless KLM experience"
Kontra: "Nothing."

Pro: "The crew were excellent and seats were comfy."
Kontra: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Pro: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Kontra: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pro: "Very professional"
Kontra: "Lost luggage"

Pro: "Entertainment was amazing"
Kontra: "Seats a bit hard"

Kontra: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pro: "Nice aircraft"
Kontra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pro: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Kontra: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Kontra: "Long haul flight made pleasant by KLM"

Kontra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pro: "All good"

Pro: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pro: "Best airline in the business quick efficient and outstanding service What else can you say"

Pro: "Everything OK"

Pro: "Very friendly onboard personnel - I really had kind of homy feeling."

Pro: "Overall booking and airport was ok. Food was also actually quite good."
Kontra: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Kontra: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pro: "Shirt flight but well catered, boarding was efficient and quick."
Kontra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pro: "Comfortable and well laid out seat area"
Kontra: "Food was a little substandard for business class"

Kontra: "You are almost always late!"

Pro: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Kontra: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pro: "We got a meal for a 1h flight only"
Kontra: "No entertainment but normal for this type of flight"

Pro: "Sandwich was incredibly tasty (although not much filling)"
Kontra: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Pro: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Kontra: "Flight departing late."

Pro: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Kontra: "Nothing"

Pro: "Good information and helpfil boarding."
Kontra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pro: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Kontra: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Pro: "Flight crew; legroom even in cheap seats."
Kontra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Kontra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Pro: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Kontra: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Kontra: "Dutch sub titels would be nice."

Kontra: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Pro: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Kontra: "Nothing to be honest . All positive."

Pro: "Cabin crew very pleasant"
Kontra: "Lost our bags, little sympathy from staff"

Kontra: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Kontra: "Nothing"

Pro: "Very little if any."
Kontra: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pro: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pro: "The crew were pleasant"

Kontra: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pro: "Service"
Kontra: "Only one queue for boarding. Flight late on arrival."

Pro: "Flight was efficient enough and staff were friendly."
Kontra: "It was delayed quite a bit and more on-time updates would have been appeciated."

Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Kontra: "Nothing to improve"

Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Kontra: "lack of meal options"

Pro: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Kontra: "55 minute delay was not welcome."

Pro: "Good food, good entertainment system, comfortable seating."
Kontra: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Pro: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Kontra: "The stinky guy behind me, but that's not the airline's fault."

Pro: "Both crew and the seat were great. Friendly staff."
Kontra: "It was all perfect."

Pro: "The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first."
Kontra: "Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk."

Pro: "Left early, arrived early."
Kontra: "Get rid of M&S and go back to including a G&T with the ticket."

Pro: "Club Europe- excellent attentive crew, excellent food!"
Kontra: "Nothing! They were the best!"

Pro: "Excellent crew support for traveling with a wheelchair."
Kontra: "Food and entertainment."

Pro: "Excellent crew"

Kontra: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."

Pro: "N/A"
Kontra: "The flight was delayed too much for the connecting flight to Leeds. Detour to Vienna - Amsterdam - Leeds. I had to run to catch the Amsterdam flight - not easy for 72 yrs old with newish hip! Now 2hrs at Schippol and may get home by midnight."

Pro: "everything"
Kontra: "price and reliability"

Pro: "very helpful"
Kontra: "That we did not have to have a 4 hour stop over in Madrid"

Pro: "Na"
Kontra: "Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court."

Pro: "Friendly crew"
Kontra: "Sears very uncomfortable flight was running 45 minutes late when it landed in Palma and due to a glitch couldn’t check-in on line"

Pro: "Everything about flight"
Kontra: "Ticket price will be better if you make it little bit cheapper"

Kontra: "Refreshment service was appallingly slow. We were row 21 and were served with 20 minutes if the flight remaining"

Pro: "The crew were polite and very helpful. The service was also good."
Kontra: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Pro: "Crew ok, seat ok"
Kontra: "Flight on time"

Pro: "One of the crew used bad words toward one of the passenger ..!"

Pro: "It was easy to get on and off. The crew were well drilled in the art of moving people on"
Kontra: "BA like others charge a premium for using them over easyJet and the like. I take offence to paying £350 for a ticket and hen having to buy a sandwich. If you want to be like low cost airlines, then have the same pricing structure. BA = Rip off."

Pro: "The safety video."
Kontra: "Cleanless, dont charge people to change seats when the flight is not super busy...."

Pro: "total flight bsolutely excelente custumer service stuffs was very friendly outbound and inbound no dilays"
Kontra: "not aplicable"

Pro: "nothing"
Kontra: "no communication and a few apologies6"

Kontra: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."

Pro: "Seat and space in plane"
Kontra: "the old part of Nairobi In Airport... JKIA .....is appalling and the boarding procedure very tedious and uncomfortable Inflight entartainement is as old as the plane... built in the 80's"

Pro: "When i booked on kayak was from 8th August to 18th August when BA booked 8th August to 18th September it cost me extra to come back on monday 20th August £ 1400 extra"

Kontra: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."

Pro: "Comfortable on plane. Pleasnt crew"
Kontra: "Boarding could be bettet done.. .miss the free drink"

Pro: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."
Kontra: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."

Pro: "It got me to my destination safely."
Kontra: "Everything- BA’s relentless push downmarket means it’s justbtoo awful for words. Ryanair with better livery but more expensive."

Pro: "Because someone was sitting in my seat, I was moved to one near the exit which has more legroom, without having to pay £28. The flight was on time and we were kept well informed of some chaos that was happening around push back."
Kontra: "The atrocious check-in process - why only 24 hours or less? Why are you always allocated a seat between other people. Why is it almost impossible to change that? - oh yes, because BA want you to pay a premium to avoid the hassle."

Kontra: "Overbooked. Bumped off - next flight more than 7 hours later."

Pro: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Kontra: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."

Pro: "The Crew were great"
Kontra: "Boarding could have been more efficient"

Pro: "Safety and security instruction video way of presenting. And support from the crew"

Pro: "fast efficient, lovely crew,"
Kontra: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."

Pro: "All good"
Kontra: "Everything well. No issues"

Pro: "Nice new plane. Spacey."
Kontra: "Ba.com app is flaky. Looks like s/w not tested properly"

Pro: "Your teammates, Fatou and Sarah at the check in desk in charles de gaulle made our lives doo easy after a stressful and ling journey. Their kind service and forethought helped us a lot."
Kontra: "BA's poor customer service team who don't explain extra baagge charges correctly and don't have the decency to say they were in the wrong for not dealing with my issue correctly ans giving the run around"

Pro: "Chose of Ent. was good."
Kontra: "Didn't seem organised and was chaotic at the boarding gate with everyone crowding the aisles-took a long time to board everyone."

Pro: "The Aer Lingus staff are brilliant!"
Kontra: "Nothing to report"

Pro: "Flight good."
Kontra: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"

Kontra: "The change of seats with the motove of keeping balance on the plane"

Pro: "Flight was okay and staff where friendly"
Kontra: "Delay on take off even though we was early loaded, rusty wings on the plane made you wonder if it would make it!"

Pro: "Flight on time, good crew, got a direct gate position at FRA."
Kontra: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."

Pro: "Everything"
Kontra: "Nothing"

Kontra: "Bag didn't make it, and then the system to get it returned doesn't work as it should."

Kontra: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."

Pro: "Nothing"
Kontra: "No food Uncomfortable seats Rude staff Very overpriced"

Pro: "I loved the crew - they were very helpful and communicative. The food was also good, and I enjoyed the movies."
Kontra: "My seat would not recline, so when the lady in front of me reclined her seat, eating and watching movies became difficult. The crew were very helpful in trying to solve the problem, but the seat was broken so they could do nothing to help me. They offered to move me and my son, but we had settled in and so decided to decline the offer."

Kontra: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."

Pro: "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."