Ulasan pelancong
Peringkat Keseluruhan
7,1
Bagus
Berdasarkan 5.526 ulasan
Naik Pesawat
7,3
Comfort
7,1
Awak
7,6
Tempat Hiburan
6,9
Makanan
6,7
Temukan Penerbangan Murah di China Southern
Pulang pergi
Ekonomi
Informasi China Southern
| Kode IATA | CZ |
|---|---|
| Rute | 2004 |
| Rute Populer | Beijing Capital ke Guangzhou Baiyun |
| Bandara Dilayani | 233 |
| Bandara Populer | Guangzhou Baiyun |
Ulasan barusan
Peringkat dari pelancong
45
40
18
15
16
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2,6
Pro: see SH to GZ prior flight. The same.
Kontra: Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice.
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3,3
Pro: No..no redeeming features..
Kontra: Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse...
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6,6
Pro: Smooth transfer at CAN
Kontra: Vegetarian food needs to be better. Tasteless food served. No options for vegetarian.
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10,0
Kontra: The seats of A380 CAN-LAX flights were little cramped.
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9,3
Delayed the Flight
Pro: The boardings service was perfect.
Kontra: From Bejing was the flight more 4 hours delayed. It wasn't comunications why?
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7,0
Kontra: i had a hard time with their english, but it is better than my Chinese
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8,6
Contrary to reviews a great flight
Pro: It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience
Kontra: The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies.
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6,6
Pro: The crew was good and spoke reasonable English.
Kontra: We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens.
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10,0
Pro: All are fine
Kontra: Choice of food should be offered
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9,0
Great uneventful flight London to Auckland
Pro: Helpful staff both on ground and in the air
Kontra: - The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare.
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8,0
Kontra: Milk and sugar in the coffee.
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7,6
Kontra: Milk and sugar in the coffee.
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4,0
Late departure - no information given
Pro: Friendly cabin crew
Kontra: Over 2 hours late on departure
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3,3
Kontra: The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par
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2,0
Didn’t happen
Pro: Na
Kontra: The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport...
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2,0
Awful, never again
Pro: Absolutely nothing
Kontra: 2h delay for unknown reason, missed connection
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8,0
Pro: Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that.
Kontra: One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen.
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6,6
SQUASHY
Pro: Service and food were fine. Baggage allowance was generous.
Kontra: There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!
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6,3
Businessclass seat are in need of a well overdue update.
Pro: Professionalism of the Crew.
Kontra: Business class seat are tired and in need of an overdue update.
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10,0
Good value for money
Pro: Busines class seats (pods).
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8,0
Pro: Service was excellent !
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5,3
Baggage problems
Pro: Flight attendants were helpful
Kontra: My Baggage came on the next flight and not on the one i boarded which caused a lot of problems
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6,0
Pro: Boarding procedure, flight attendants were helpful
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8,3
Pro: The flight itself was excellent !
Kontra: I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !
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7,0
Thanks
Pro: I like food
Kontra: Nothing
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9,3
Thank you so much
Pro: I like everything. Good and kind staff
Kontra: Nothing
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8,3
My experience with China Southern on my trip to Guangzhou.
Pro: I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max.
Kontra: The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport.
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4,0
Too hot and uncomfortable
Kontra: The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system.
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8,3
Pro: Great smooth flight
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8,0
Pro: Cabin crew support for food.
Kontra: Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies
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6,4
Pro: entertainment system
Kontra: Didnt work
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7,5
Pro: window control
Kontra: I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look.
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10,0
service was good
Kontra: the meals were not really pleasant to eat
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10,0
Pro: The service has improved a lot than previous years
Kontra: Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse.
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3,6
Kontra: Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again
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4,3
Pro: Fligths were on time
Kontra: The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling.
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2,0
Pathetic service. Life time "NO" to China Southern Airlines.
Pro: Nothing". I really mean it Nothing.
Kontra: I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else.
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2,0
Pathetic service. Life time "NO" to China Southern Airlines.
Pro: "Nothing". I really mean it Nothing.
Kontra: I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else.
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9,0
Pro: We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days.
Kontra: We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent .
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2,0
Never fly with China Southern again. Will take them to the court.
Pro: Nothing
Kontra: Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded
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2,0
Never fly with China Southern again. Will take them to the court.
Pro: Nothing
Kontra: Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded
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6,6
Pro: Excellent pilot. Good skills. Steady take-off and landing.
Kontra: Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously.
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7,0
Everything was good except food and crew
Pro: One of crew lady was very rude. Lunch was bed , but movies were great!
Kontra: Was comfortable flight, didn't late for first time. But disappointed with crew.
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4,6
Need to update seating in business class
Pro: Cabin crew very courtious and professional.
Kontra: Sitting on the Business class seats is like sitting a lump of rocks.
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5,3
Need to update seating in business class
Pro: Cabin crew very courtious and professional.
Kontra: Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated.
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8,0
Pro: Service and aircraft fleet.
Kontra: Most flights delayed for no good reason. Miss connections on both legs of our round trip to India
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9,0
A comfortable and pleasant ontime flight
Pro: Meals and professional cabin crew.
Kontra: Seats and movies are due for an update.
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6,0
Pro: leg room
Kontra: No toiletry bag
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6,0
Pro: Good leg room
Kontra: Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares.
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9,3
Got upgraded to first class!
Pro: Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued.
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8,0
Good Flight
Pro: Good service.
Kontra: Nothing
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8,0
On Time
Pro: Service was good.
Kontra: Nothing.
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4,6
Baggage lost.
Kontra: Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet.
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3,6
Pro: Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330.
Kontra: Food , tv, many hours of waiting for boarding
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2,0
Kontra: It was a horrible flight for me will never travel again with you guys
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2,0
Pro: Nothing
Kontra: Staff was so rude and tv is not working properly
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8,0
Luggage did not arrive or missing!
Kontra: Please help me find my luggage!
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8,0
Luggage Missing n did not arrive at my final destination!!!
Pro: Good flight overall!
Kontra: My checked in luggage did not arrive at my final destination airport!
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10,0
Excellent
Pro: Great staff, food, comfort. Very clean toilets.
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6,0
Second leg of trip not as comfortable as anticipated
Pro: Food was okay compared to Melb-Guangzhou journey that was excellent.
Kontra: Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries.
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Status penerbangan
Peta Rute China Southern
Bandara Populer yang dilayani oleh China Southern
- Bandara Guangzhou Baiyun (CAN)
- Bandara Shenzhen (SZX)
- Bandara Urumqi (URC)
- Bandara Wuhan (WUH)
- Bandara Zhengzhou (CGO)
- Bandara Shanghai Pu Dong (PVG)
- Bandara Changsha Huanghua Intl (CSX)
- Bandara Shenyang (SHE)
- Bandara Dalian (DLC)
- Bandara Changchun (CGQ)
- Bandara Hangzhou (HGH)
- Bandara Guiyang (KWE)
- Bandara Xianyang (XIY)
- Bandara Chengdu (CTU)
- Bandara Sanya Phoenix Intl (SYX)
Cara menghubungi China Southern
- CZ Kode IATA
- 62-21-57958222 Telepon
- csair.com Kunjungi
Status penerbangan, data pembatalan dan penundaan disediakan oleh Flightstats.com. Data Flightstats bisa saja tidak akurat dan bebas kesalahan. Harap konfirmasi informasi yang disajikan di sini dengan maskapai yang bersangkutan.