Recent reviews
- All reviews
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- Neutral
- Negative
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3.0
Nothing The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you.
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10.0
i was very comfortable the entire journey of my travels
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5.0
Help And pleasant staff Poor quality entertainment screen
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5.3
Nice staff The food
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3.0
Horrible food. No beer. Poor selection in entertainment
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10.0
Service Comfort Ease of connection Excellent airline Nothing to not like
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10.0
Service Comfort Ease of connection Excellent airline Nothing to not like
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10.0
The price for an excellent service. Clean comfortable plane Easy connections Nothing to not like
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10.0
The price for an excellent service. Clean comfortable plane Easy connections Nothing to not like
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9.0
Great service for the price. Not a budget carrier but definitely a very competitive price. There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew.
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10.0
i was very comfortable the entire journey of my travels
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10.0
Service Comfort Ease of connection Excellent airline Nothing to not like
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10.0
Service Comfort Ease of connection Excellent airline Nothing to not like
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10.0
The price for an excellent service. Clean comfortable plane Easy connections Nothing to not like
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10.0
The price for an excellent service. Clean comfortable plane Easy connections Nothing to not like
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9.0
Great service for the price. Not a budget carrier but definitely a very competitive price. There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew.
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3.0
Nothing The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you.
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5.0
Help And pleasant staff Poor quality entertainment screen
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5.3
Nice staff The food
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3.0
Horrible food. No beer. Poor selection in entertainment
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