Temukan Tiket Murah ke Kuala Lumpur

Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers.

Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales.

Like food and nice crew

Always worry delay

Staff.

Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.

An apppology for a start and hopefully some compensation

Service Crew

The automated baggage system

On schedule, even a bit earlier on arrival. Good, polite crew.

So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg.

The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage.

Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped.

The price is competitive

The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Promo price

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Prompt, modern plane

Bag of peanuts

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

Crew service

Flight delayed.

staff hospitality, cleanness of the cabin and toilet and punctuality of the flight

lack of meal options

Free wee cake.

Nothing in particular.

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

No fuss, well organised.

The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.

You can check-in luggage for free. Not like Airasia

Delays, of course.

Best thing about the flight was no one sat next to me in 'Business' Class otherwise the flight would have been a nightmare.

Almost everything. Mainly though, being ripped off $400 for excess baggage then the bag was lost anyway. Useless people.

Loved the quiet zone, ease of boarding and the great crew.

Baggage collection was 45 minutes but might have been because we were 45 minutes early

Delayed boarding was not so good ---- But overall good

Plane (A380)

Limited choice menu, some minor malfunctioning seats & screens

I like their timely service and cleanliness.

Nothing

Gate area was good, boarding quick and arrived on time. Crew very pleasant.

Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection.

Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working

Like food and nice crew

Always worry delay

Getting off

No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good.

Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers.

Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales.

Cheap

Delay delay

The price is competitive

The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.

Service Crew

The automated baggage system

Crew manager sang us some songs as we descended to Perth

Seat space for legs a little cramped for taller folks.

Promo price

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Like food and nice crew

Always worry delay

Nothing

No communication of baggage fees - desperate service

The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...

Too hot - needed cooler air

Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.

An apppology for a start and hopefully some compensation

The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage.

Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped.

On schedule, even a bit earlier on arrival. Good, polite crew.

So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg.

Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.

2 hours late

Prompt, modern plane

Bag of peanuts

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Promo price

The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...

Too hot - needed cooler air

Delayed

Like food and nice crew

Always worry delay

Getting off

No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Free wee cake.

Nothing in particular.

Service

Only one queue for boarding. Flight late on arrival.

Crew service

Flight delayed.

Promo price

Prompt, modern plane

Bag of peanuts

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Delayed

Nothing

No communication of baggage fees - desperate service

Like food and nice crew

Always worry delay

Cheap

Delay delay

The price is competitive

The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Crew manager sang us some songs as we descended to Perth

Seat space for legs a little cramped for taller folks.

Service Crew

The automated baggage system

2 hours late

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

Promo price

Prompt, modern plane

Bag of peanuts

Cabin crew ok Check in online nice E-boarding pass nice

Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow

Getting off

No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good.

Like food and nice crew

Always worry delay

Nothing

No communication of baggage fees - desperate service