Flight departure time was wrong in Kayak and flight stood at Xi'an airport for 40 mins + arrived at the satellite terminal in HK which meant a bus. Long wait for bags too
Arrived 2 hours before flight time (1315) but massive queue at bag drop and security. When got to security it was already 1230 and gate is closing in 25 minutes, I talked to people for a quicker access but to no avail. When I got through security, it was 1305 and the gate was closed. About another 12 passengers on the same flight could not board the same flight. When I talked to someone At the end another is arranged at 1625, only delayed until 1900 for boarding, and took off at 2000.
Good price, nice staff
It's always the same food and just one served beef rice! It would be nice if they could vary the food menu.
Managed to get a seat in a good spot which more legs soace
Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian
Despite the late arrival of the inbound aircraft, the bus boarding was efficient and we were ready to go fairly swiftly. The seats were quite comfortable for a short flight, it was a visibility newish B737-800 aircraft. The food was bland and flavourless, but they did serve fruit and Haagen Dazs
Again the food was basic apart from the ice cream. The entertainment came in the form of pop down screens that just played a Chinese drama. The single most frustrating thing about flying any Chinese airline though is the blanket ban on all mobile phones during the flight, even in flight mode. A imbisilic and embarrassingly outdated rule that is clearly one of the many achievements of the CCP. Wake up and join the rest of the world!
On time departure, clean aircraft, generally friendly staff/crew.
Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed.
Losing my luggage
Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.
Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things
Leg room. Thanks Charles. Legend!!! 9c but prefer 10
My screen didn't stay up. Needs fixing
Dallas Bandara Dallas/Ft Worth & bandara lainnya (DFW) Amerika Serikat
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